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CX is reaching a tipping point - Interview with Jonathan Rosenberg of Five9
Today’s episode of the Punk CX podcast features a discussion I recently had with Jonathan Rosenberg, who is the Chief Technology Officer and head of AI at Five9. Jonathan and I talk about why he believes CX is reaching a tipping point and what’s driving that, how things are likely to change for customers, agents, and businesses, what he’s seeing companies do well/right, as well as what to avoid in order to better harness the obvious potential of AI.
This interview follows on from my recent interview – How Vodafone, Rabobank and others are driving meaningful results with AI – Interview with…
The skinny
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