Jeff Toister - The 1 Mistake Behind All Failed CX Strategies
Jeff Toister founded Toister Performance Solutions in 2005 to help companies improve employee performance. The company focuses exclusively on helping companies develop customer-focused cultures. Jeff is based in San Diego, CA.
In this episode Jeff talks about metrics, building great relationships and the one big mistake behind every failed CX strategy.
https://www.toistersolutions.com/
https://www.linkedin.com/in/jefftoister/
https://www.linkedin.com/learning/instructors/jeff-toister
The skinny
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