Latest / Dealer Talk With Jen Suzuki
The Service Drive Problem Your Team Could Have Caught 3 Days Ago
What if the biggest service problems your dealership faces aren't happening when the customer arrives?
What if they started days earlier?
In this episode of Dealer Talk with Jen Suzuki, Jen shares a lesson from a veteran advisor that completely changed the way she teaches appointment preparation:
"Don't wait for problems to show up. Go looking for them."
Elite advisors don't just manage appointments. They preview them.
They look ahead for the landmines that create frustration:
A recall part that never arrived
A customer who declined work last visit
A high-mileage vehicle with possible…
The skinny
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