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How a Davenport Salon Fixed Its Rebooking Problem — Rowan and Rust
Marcy from Rowan and Rust — a two-chair salon in Davenport, Iowa — joins Eric to unpack how her rebooking rate quietly fell off a cliff, and the simple three-part automated system that put it back together. If you run a local service business and your follow-up lives in your head (or on sticky notes), this one's for you.
In this episode:
The pink/yellow/blue sticky-note "system" Marcy used to track rebookings — and why "I'll text you" was the kiss of death
How a slow Tuesday turned into a diagnosis: it wasn't a client problem, it was a memory problem — and she was counting on the wrong…
The skinny
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