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Zoom's Lee Ramsey on Transforming Customer Service Skills into Cybersecurity Success
David’s latest guest on The Future of Threat Intelligence points out the unexpected ways his customer service background enhances his cybersecurity work. From mastering the art of asking the right questions to navigating remote SOC operations, Lee Ramsey, Senior Security Analyst at Zoom shares practical insights on digital forensics, incident response, and the future of AI in security.
Drawing from his experience in customer service and his journey to his current role at Zoom, Lee offers valuable perspectives on building successful security teams, implementing effective incident response…
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