Latest / Omni Talk Retail / Fast Five Shorts | EG America To Deploy Quorso Tech Across 1,500 Stores

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Fast Five Shorts | EG America To Deploy Quorso Tech Across 1,500 Stores · Omni Talk Retail

• 0:00
  EG
• 0:00
  America
• 0:01
  and
• 0:01
  Corso
• 0:01
  are
• 0:02
  partnering
• 0:02
  up
• 0:02
  to
• 0:02
  simplify
• 0:03
  store
• 0:03
  operations.
• 0:04
  According
• 0:04
  to
• 0:04
  a
• 0:04
  Corso
• 0:05
  press
• 0:05
  release,
• 0:05
  the
• 0:05
  partnership
• 0:06
  will
• 0:06
  see
• 0:06
  Corso's
• 0:07
  technology
• 0:07
  deployed
• 0:08
  throughout
• 0:08
  the
• 0:08
  company's
• 0:09
  more
• 0:09
  than
• 0:09
  1500
• 0:10
  retail
• 0:10
  and
• 0:10
  fuel
• 0:11
  locations.
• 0:12
  By
• 0:12
  combining
• 0:12
  advanced
• 0:13
  technology
• 0:13
  with
• 0:13
  human
• 0:14
  centric
• 0:14
  workflows,
• 0:15
  Corso's
• 0:15
  tech
• 0:16
  consolidates
• 0:16
  siloed
• 0:17
  solutions
• 0:17
  like
• 0:17
  tasks,
• 0:18
  surveys,
• 0:18
  performance
• 0:19
  analytics
• 0:19
  and
• 0:20
  exception
• 0:20
  reporting
• 0:21
  into
• 0:21
  a
• 0:22
  comprehensive,
• 0:23
  action
• 0:23
  focused
• 0:23
  and
• 0:24
  more
• 0:24
  enhanced
• 0:24
  platform
• 0:25
  that
• 0:25
  drives
• 0:25
  store
• 0:25
  performance
• 0:26
  at
• 0:26
  every
• 0:27
  level.
• 0:27
  Chris,
• 0:28
  we
• 0:29
  know
• 0:29
  Corso,
• 0:29
  we've
• 0:30
  been
• 0:30
  following
• 0:30
  them
• 0:30
  for
• 0:30
  a
• 0:31
  while,
• 0:31
  a
• 0:31
  long
• 0:31
  time.
• 0:32
  But
• 0:32
  what
• 0:33
  strikes
• 0:33
  you
• 0:33
  the
• 0:33
  most
• 0:34
  about
• 0:34
  this
• 0:34
  particular
• 0:35
  partnership
• 0:35
  between
• 0:36
  Corso
• 0:36
  and
• 0:36
  EG
• 0:37
  America?
• 0:37
  Oh,
• 0:38
  yeah,
• 0:38
  wow.
• 0:39
  Well,
• 0:39
  as
• 0:39
  loyal
• 0:40
  Omnitok
• 0:40
  fans
• 0:40
  will
• 0:40
  know,
• 0:41
  particularly
• 0:42
  our
• 0:42
  loyalist
• 0:42
  fans
• 0:42
  will
• 0:42
  know
• 0:43
  that
• 0:43
  we,
• 0:44
  I
• 0:44
  particularly,
• 0:45
  and
• 0:45
  we
• 0:45
  both
• 0:45
  have
• 0:45
  been
• 0:45
  a
• 0:45
  big
• 0:46
  fan
• 0:46
  of
• 0:46
  Corso's
• 0:47
  tech
• 0:47
  for
• 0:47
  a
• 0:47
  long
• 0:47
  time.
• 0:48
  It's
• 0:48
  the
• 0:48
  biggest
• 0:48
  reason
• 0:48
  we've
• 0:49
  worked
• 0:49
  with
• 0:49
  them,
• 0:49
  I
• 0:50
  think
• 0:50
  consistently
• 0:50
  for
• 0:51
  going
• 0:51
  on
• 0:51
  five
• 0:52
  or
• 0:52
  six
• 0:52
  years
• 0:52
  now
• 0:52
  too.
• 0:53
  And
• 0:53
  it's
• 0:53
  been
• 0:53
  a
• 0:53
  long
• 0:54
  time.
• 0:55
  And
• 0:55
  the
• 0:56
  reason
• 0:56
  this
• 0:56
  story
• 0:56
  is
• 0:57
  particularly
• 0:58
  big
• 0:58
  is
• 0:58
  that
• 0:58
  they
• 0:58
  are
• 0:58
  taking
• 0:59
  their
• 0:59
  tech
• 0:59
  to
• 1:00
  convenience
• 1:00
  stores,
• 1:01
  1500
• 1:02
  convenience
• 1:03
  stores,
• 1:03
  I
• 1:03
  might
• 1:03
  add,
• 1:04
  as
• 1:04
  you,
• 1:04
  as
• 1:04
  you
• 1:04
  mentioned.
• 1:05
  So,
• 1:05
  I
• 1:05
  mean,
• 1:05
  if
• 1:06
  you
• 1:06
  think
• 1:06
  staffing,
• 1:07
  training
• 1:07
  and
• 1:07
  oversight
• 1:08
  are
• 1:08
  difficult
• 1:08
  in
• 1:09
  retail,
• 1:09
  it's
• 1:10
  even
• 1:10
  worse
• 1:10
  in
• 1:11
  convenience
• 1:11
  stores.
• 1:12
  So
• 1:13
  that's.
• 1:13
  But
• 1:13
  that's
• 1:14
  probably
• 1:14
  why
• 1:14
  EG
• 1:15
  is
• 1:15
  finding
• 1:16
  value
• 1:16
  in
• 1:16
  that.
• 1:17
  Yeah.
• 1:17
  And,
• 1:17
  and
• 1:18
  the
• 1:18
  reason
• 1:18
  that
• 1:18
  this
• 1:18
  is
• 1:19
  important
• 1:19
  is,
• 1:19
  and
• 1:20
  Oliver
• 1:20
  Wright
• 1:21
  called
• 1:21
  this
• 1:21
  out
• 1:21
  in
• 1:22
  our
• 1:22
  interview
• 1:22
  with
• 1:22
  him
• 1:22
  from
• 1:23
  Accenture
• 1:23
  at
• 1:24
  FMI
• 1:24
  last
• 1:25
  week.
• 1:25
  Um,
• 1:26
  this
• 1:27
  whole
• 1:27
  idea
• 1:27
  of
• 1:27
  the
• 1:27
  next
• 1:28
  best
• 1:28
  action.
• 1:29
  You
• 1:29
  know,
• 1:30
  go
• 1:30
  back
• 1:30
  and
• 1:30
  listen
• 1:30
  to
• 1:31
  that,
• 1:31
  that
• 1:31
  interview
• 1:32
  too,
• 1:32
  folks,
• 1:32
  because
• 1:32
  it
• 1:32
  was
• 1:33
  really,
• 1:33
  really
• 1:33
  top
• 1:34
  notch.
• 1:34
  But
• 1:34
  he's
• 1:34
  basically
• 1:35
  saying
• 1:35
  like,
• 1:35
  the
• 1:36
  great
• 1:36
  thing
• 1:36
  about
• 1:36
  AI
• 1:37
  is
• 1:37
  it
• 1:37
  it
• 1:37
  takes
• 1:37
  us
• 1:38
  out
• 1:38
  of
• 1:38
  this
• 1:38
  world
• 1:38
  where.
• 1:39
  And
• 1:39
  having
• 1:39
  been
• 1:39
  a
• 1:39
  store
• 1:40
  manager
• 1:40
  and
• 1:40
  a
• 1:40
  district
• 1:40
  manager
• 1:41
  in
• 1:41
  retail,
• 1:41
  this
• 1:41
  is
• 1:41
  how
• 1:41
  it
• 1:41
  worked.
• 1:42
  Like
• 1:42
  you
• 1:42
  just
• 1:42
  had
• 1:43
  tasks
• 1:43
  you
• 1:43
  had
• 1:43
  to
• 1:43
  tick
• 1:44
  off
• 1:44
  your
• 1:44
  list
• 1:44
  every
• 1:45
  day
• 1:45
  because
• 1:45
  that's
• 1:46
  the
• 1:46
  only
• 1:46
  thing
• 1:46
  we
• 1:46
  could
• 1:46
  monitor.
• 1:47
  But
• 1:47
  now
• 1:48
  AI
• 1:48
  is
• 1:48
  getting
• 1:48
  to
• 1:48
  the
• 1:49
  point
• 1:49
  where
• 1:49
  it
• 1:49
  can
• 1:49
  actually
• 1:50
  recommend
• 1:51
  the
• 1:51
  next
• 1:51
  best
• 1:51
  action
• 1:52
  you
• 1:52
  can
• 1:52
  take,
• 1:53
  given
• 1:53
  the
• 1:54
  time
• 1:54
  that
• 1:54
  you
• 1:54
  have
• 1:55
  in
• 1:55
  the
• 1:55
  store
• 1:56
  and
• 1:56
  the
• 1:56
  hours
• 1:57
  that
• 1:57
  you
• 1:57
  have
• 1:57
  available
• 1:57
  to
• 1:58
  you
• 1:58
  as
• 1:58
  an
• 1:58
  employee.
• 1:59
  Now,
• 1:59
  Corso
• 2:00
  calls
• 2:00
  that
• 2:00
  next
• 2:00
  best
• 2:01
  action
• 2:01
  a
• 2:01
  mission.
• 2:02
  But
• 2:03
  that's
• 2:03
  the
• 2:03
  idea
• 2:03
  here.
• 2:04
  It's,
• 2:04
  it's.
• 2:04
  AI
• 2:05
  is
• 2:05
  unlocking
• 2:06
  a
• 2:06
  smarter
• 2:06
  deployment
• 2:07
  of
• 2:07
  our
• 2:07
  workforce
• 2:08
  by
• 2:08
  telling
• 2:09
  them
• 2:09
  what
• 2:09
  it
• 2:09
  is
• 2:09
  that
• 2:10
  they
• 2:10
  should
• 2:10
  do
• 2:10
  versus
• 2:11
  expecting
• 2:11
  them
• 2:11
  to
• 2:11
  do
• 2:12
  the
• 2:12
  same
• 2:12
  tasks
• 2:13
  every
• 2:13
  single
• 2:13
  day.
• 2:14
  This
• 2:14
  is
• 2:14
  where
• 2:14
  the
• 2:15
  industry
• 2:15
  is
• 2:15
  going
• 2:16
  by
• 2:16
  way
• 2:16
  of
• 2:16
  AI.
• 2:17
  And,
• 2:17
  and
• 2:17
  honestly,
• 2:18
  the
• 2:18
  other
• 2:18
  point
• 2:18
  is
• 2:18
  I
• 2:19
  think
• 2:19
  Corso
• 2:19
  feels
• 2:20
  like
• 2:20
  they
• 2:20
  are
• 2:20
  miles
• 2:20
  ahead
• 2:21
  on
• 2:21
  their
• 2:22
  own
• 2:22
  mission
• 2:23
  of
• 2:23
  simplifying
• 2:23
  the
• 2:23
  lives
• 2:24
  of
• 2:24
  store
• 2:24
  employees
• 2:25
  because
• 2:25
  they
• 2:25
  have
• 2:25
  been
• 2:25
  thinking
• 2:26
  about
• 2:26
  this
• 2:26
  for
• 2:26
  the
• 2:27
  past
• 2:27
  six,
• 2:28
  seven,
• 2:28
  eight
• 2:28
  years.
• 2:29
  Right?
• 2:29
  Yeah,
• 2:30
  no,
• 2:30
  I
• 2:31
  think
• 2:31
  that's
• 2:31
  absolutely
• 2:32
  right.
• 2:32
  I
• 2:32
  mean,
• 2:33
  I
• 2:33
  also
• 2:34
  feel
• 2:34
  like,
• 2:35
  Chris,
• 2:35
  we've
• 2:35
  been
• 2:35
  hearing
• 2:36
  so
• 2:36
  much
• 2:37
  recently,
• 2:38
  like
• 2:38
  at
• 2:38
  the
• 2:39
  conferences
• 2:39
  we've
• 2:39
  been
• 2:40
  at
• 2:40
  this
• 2:40
  year
• 2:41
  about
• 2:41
  the
• 2:42
  agentic
• 2:43
  AI
• 2:43
  component
• 2:44
  of
• 2:44
  this.
• 2:44
  And
• 2:44
  so
• 2:45
  what
• 2:45
  I
• 2:45
  think
• 2:45
  we
• 2:45
  haven't
• 2:46
  even
• 2:46
  seen
• 2:47
  kind
• 2:47
  of
• 2:47
  unfold
• 2:48
  yet
• 2:48
  here
• 2:49
  is.
• 2:49
  But
• 2:49
  what
• 2:50
  I
• 2:50
  think,
• 2:50
  you
• 2:50
  know,
• 2:51
  eg.
• 2:51
  Tractor
• 2:52
  Supply,
• 2:52
  Dollar
• 2:52
  General,
• 2:53
  some
• 2:53
  of
• 2:53
  the
• 2:53
  other
• 2:54
  brands
• 2:54
  across
• 2:55
  all,
• 2:55
  you
• 2:56
  know,
• 2:56
  verticals
• 2:56
  in
• 2:57
  retail
• 2:57
  are
• 2:57
  looking
• 2:58
  at
• 2:58
  is
• 2:58
  that
• 2:59
  you
• 2:59
  also,
• 3:00
  you
• 3:00
  also
• 3:00
  have
• 3:01
  another
• 3:01
  component
• 3:02
  that's
• 3:02
  going
• 3:02
  to
• 3:02
  take
• 3:02
  place
• 3:03
  here.
• 3:03
  I
• 3:03
  think
• 3:03
  when
• 3:03
  you
• 3:03
  think
• 3:04
  about
• 3:04
  the
• 3:04
  main
• 3:04
  brain,
• 3:05
  the
• 3:05
  smart
• 3:05
  store,
• 3:06
  and
• 3:06
  you
• 3:06
  think
• 3:07
  about
• 3:07
  like
• 3:07
  what
• 3:08
  can
• 3:08
  be
• 3:08
  done
• 3:08
  on
• 3:08
  top
• 3:09
  of
• 3:09
  this
• 3:09
  and
• 3:09
  it's
• 3:09
  not
• 3:09
  just
• 3:10
  what
• 3:10
  tasks,
• 3:10
  the
• 3:11
  next
• 3:11
  best
• 3:12
  actions
• 3:12
  or
• 3:12
  tasks
• 3:12
  the
• 3:13
  human
• 3:13
  workforce
• 3:14
  can
• 3:14
  take,
• 3:14
  but
• 3:15
  also
• 3:15
  AI
• 3:15
  can
• 3:16
  take
• 3:16
  into
• 3:16
  this
• 3:16
  too.
• 3:17
  Like
• 3:17
  I'm
• 3:17
  wondering,
• 3:18
  especially
• 3:18
  when
• 3:18
  you
• 3:18
  think
• 3:19
  about,
• 3:19
  you
• 3:19
  know,
• 3:20
  one
• 3:20
  of
• 3:20
  the
• 3:21
  retailers
• 3:21
  that
• 3:21
  has
• 3:21
  ESLs
• 3:22
  or
• 3:22
  something,
• 3:23
  like
• 3:23
  once
• 3:23
  the,
• 3:24
  the
• 3:24
  person
• 3:24
  has
• 3:25
  done
• 3:25
  like
• 3:25
  the
• 3:25
  restocking
• 3:26
  of
• 3:26
  shelves
• 3:26
  or
• 3:27
  restocking
• 3:27
  of
• 3:27
  a
• 3:28
  display
• 3:28
  or
• 3:28
  end
• 3:28
  cap,
• 3:29
  now
• 3:30
  can
• 3:30
  you
• 3:30
  start
• 3:31
  to
• 3:31
  have
• 3:31
  those
• 3:31
  tasks
• 3:32
  line
• 3:32
  up
• 3:33
  in
• 3:33
  the
• 3:33
  Corso
• 3:34
  platform
• 3:34
  of
• 3:35
  okay,
• 3:35
  now
• 3:35
  that,
• 3:35
  now
• 3:36
  that
• 3:36
  we
• 3:36
  have
• 3:36
  a
• 3:36
  full
• 3:36
  end
• 3:37
  cap,
• 3:37
  do
• 3:37
  we
• 3:37
  change
• 3:38
  pricing
• 3:38
  on
• 3:38
  this
• 3:39
  end
• 3:39
  cap
• 3:39
  automatically?
• 3:40
  And
• 3:40
  is
• 3:40
  that
• 3:40
  something
• 3:41
  that
• 3:41
  AI
• 3:41
  can
• 3:41
  be
• 3:42
  triggered
• 3:42
  to
• 3:42
  do
• 3:43
  as
• 3:43
  the
• 3:43
  next
• 3:43
  best
• 3:43
  action?
• 3:44
  And
• 3:44
  then
• 3:44
  what
• 3:44
  does
• 3:45
  that
• 3:45
  mean
• 3:45
  for
• 3:46
  continuing
• 3:46
  the
• 3:47
  operational
• 3:47
  flow
• 3:48
  of,
• 3:48
  of
• 3:49
  a
• 3:49
  store?
• 3:49
  And
• 3:49
  I
• 3:49
  think
• 3:50
  that's
• 3:50
  where
• 3:50
  we're
• 3:51
  even
• 3:51
  going
• 3:51
  further
• 3:52
  with
• 3:52
  this
• 3:52
  that
• 3:52
  we
• 3:52
  haven't
• 3:53
  even
• 3:53
  seen
• 3:53
  unfold
• 3:54
  yet
• 3:54
  because
• 3:54
  it's
• 3:54
  still,
• 3:55
  the
• 3:55
  technology
• 3:55
  is
• 3:55
  still
• 3:55
  building.
• 3:56
  They're
• 3:57
  starting,
• 3:57
  still
• 3:57
  starting
• 3:57
  to
• 3:58
  get
• 3:58
  some
• 3:58
  of
• 3:58
  these
• 3:58
  things
• 3:58
  deployed.
• 3:59
  Stores
• 3:59
  are
• 3:59
  getting
• 4:00
  smarter
• 4:00
  overall
• 4:01
  as
• 4:01
  an
• 4:01
  operating
• 4:01
  system.
• 4:02
  And
• 4:02
  that's
• 4:03
  the
• 4:03
  thing
• 4:03
  I
• 4:03
  think
• 4:03
  here
• 4:03
  that
• 4:04
  is
• 4:04
  going
• 4:04
  to
• 4:04
  be
• 4:05
  really
• 4:05
  cool
• 4:05
  to
• 4:05
  see
• 4:06
  and
• 4:06
  I
• 4:07
  expect
• 4:07
  that
• 4:07
  we're
• 4:07
  going
• 4:07
  to
• 4:07
  see
• 4:07
  many
• 4:08
  more
• 4:08
  retailers
• 4:09
  kind
• 4:09
  of
• 4:09
  take
• 4:09
  on
• 4:10
  this
• 4:10
  type
• 4:10
  of
• 4:11
  task
• 4:11
  management
• 4:12
  technology
• 4:12
  to
• 4:13
  do
• 4:13
  that.
• 4:13
  Yeah,
• 4:14
  it's
• 4:14
  cool.
• 4:14
  The
• 4:15
  way
• 4:15
  I
• 4:15
  frame
• 4:15
  up
• 4:15
  what
• 4:15
  you
• 4:15
  said
• 4:15
  is
• 4:16
  we're
• 4:16
  kind
• 4:17
  of
• 4:17
  at
• 4:17
  the
• 4:17
  intersection
• 4:18
  between
• 4:18
  the
• 4:18
  now
• 4:18
  and
• 4:19
  next
• 4:19
  of
• 4:19
  AI
• 4:20
  impacting
• 4:20
  stores.
• 4:20
  Yours.
• 4:21
  And
• 4:21
  what
• 4:21
  you're
• 4:21
  talking
• 4:21
  about
• 4:21
  is
• 4:21
  kind
• 4:21
  of
• 4:22
  the
• 4:22
  future
• 4:22
  of.
• 4:22
  Yeah.
• 4:23
  Of
• 4:23
  where
• 4:23
  it
• 4:24
  goes
• 4:24
  next.
• 4:24
  And,
• 4:24
  and
• 4:25
  the
• 4:25
  other
• 4:25
  reason
• 4:25
  it's
• 4:25
  important
• 4:26
  is
• 4:26
  like,
• 4:26
  you
• 4:26
  know,
• 4:26
  like,
• 4:27
  like
• 4:27
  we
• 4:28
  learned
• 4:28
  last
• 4:28
  week
• 4:28
  as
• 4:28
  well
• 4:28
  is
• 4:29
  like
• 4:29
  you,
• 4:29
  you
• 4:29
  just
• 4:30
  don't
• 4:30
  have
• 4:30
  the
• 4:30
  employees,
• 4:31
  particularly
• 4:31
  in
• 4:32
  grocery
• 4:32
  and
• 4:32
  convenience
• 4:32
  stores,
• 4:33
  you
• 4:33
  just
• 4:33
  don't,
• 4:33
  you
• 4:34
  just
• 4:34
  don't
• 4:34
  have
• 4:34
  the
• 4:34
  employees.
• 4:35
  So
• 4:35
  you
• 4:35
  have
• 4:35
  to
• 4:36
  help
• 4:36
  them
• 4:36
  work
• 4:37
  smarter.
• 4:37
  To
• 4:37
  get
• 4:38
  through
• 4:38
  what
• 4:38
  needs
• 4:38
  to
• 4:38
  get
• 4:38
  done
• 4:39
  during
• 4:39
  the
• 4:39
  course
• 4:39
  of
• 4:40
  a
• 4:40
  day
• 4:40
  to
• 4:40
  serve
• 4:40
  your
• 4:41
  guests
• 4:41
  or
• 4:41
  your
• 4:41
  customers
• 4:42
  the
• 4:42
  way
• 4:42
  you
• 4:42
  want
• 4:42
  to.
• 4:42
  I
• 4:42
  don't
• 4:43
  know
• 4:43
  why
• 4:43
  I
• 4:43
  keep
• 4:43
  saying
• 4:43
  guests,
• 4:44
  but,
• 4:44
  but,
• 4:45
  but,
• 4:45
  yeah,
• 4:45
  that's
• 4:46
  coming
• 4:46
  back.
• 4:46
  You're
• 4:47
  right.
• 4:47
  Oh,
• 4:47
  the
• 4:47
  target
• 4:47
  coming
• 4:47
  out
• 4:48
  of
• 4:48
  me.
• 4:48
  Can't
• 4:48
  get
• 4:48
  out.
• 4:48
  The.
• 4:49
  Can't
• 4:49
  get
• 4:49
  out.
• 4:49
  Can't
• 4:49
  stop
• 4:49
  bleeding
• 4:50
  red.
• 4:51
  But
• 4:51
  that's
• 4:51
  the
• 4:51
  idea
• 4:52
  here,
• 4:52
  right,
• 4:52
  Anne?
• 4:52
  I
• 4:52
  mean,
• 4:53
  that's
• 4:53
  the
• 4:53
  whole
• 4:54
  idea
• 4:54
  behind
• 4:55
  technology
• 4:55
  like
• 4:55
  this.