Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Reasonable Expectations
Baristas are often the subject of much complaining from leadership. "They just don't get how hard it is" we hear them say. We talked about this last week in the Shift Break "Understanding and Bitterness". Baristas however, are also just as likely to construct the same type of unreasonable expectations of owners and leaders that they don't want put upon them.
Today we are going to be chatting about the barista's role in all this and continuing to emphasis the need for mutual empathy, boundaries, and communication.
Related episodes:
Understanding and Bitterness
Who you are & What you Do
031 …
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.