Latest / 360 with Katie Woolf / DIPL’s Manager of Licensing Stephen Mackrow explains how Territorians affected by the Optus data breach can get a free replacement driver’s licence

Transcript

DIPL’s Manager of Licensing Stephen Mackrow explains how Territorians affected by the Optus data breach can get a free replacement driver’s licence · 360 with Katie Woolf

• 0:00
  Speaker 1: Last we've heard, the Northern Territory government is working with
• 0:03
  Speaker 1: Optis to assist customers whose personal data may have been compromised. Now,
• 0:07
  Speaker 1: Optis has advised that the number of Northern Territory customers
• 0:11
  Speaker 1: whose driver's license data has been stolen is around twenty thousand. Now,
• 0:16
  Speaker 1: all people that have been impacted will be contacted by Optus.
• 0:20
  Speaker 1: But joining us on the line to let us know
• 0:22
  Speaker 1: a little bit more about how things are going to
• 0:24
  Speaker 1: work from the Northern Territory perspective is dipple's manager of
• 0:28
  Speaker 1: Policy and Licensing, Stephen Macro. Good morning to you, Stephen.
• 0:33
  Speaker 2: Good morning Katie.
• 0:35
  Speaker 1: Stephen, talk us through what is going to happen now
• 0:37
  Speaker 1: for those Territorians whose data may have been stolen and
• 0:42
  Speaker 1: might need to change their licenses.
• 0:46
  Speaker 2: Affected customers Optics customers who've had their guide license details
• 0:51
  Speaker 2: stolen through this data breach can come into an MBA
• 0:55
  Speaker 2: office or contact contact center to request the replacement license
• 0:59
  Speaker 2: free of charge. All they need to do is present
• 1:01
  Speaker 2: the correspondence from Optus as evidence of their data breach.
• 1:06
  Speaker 1: Yeah right, So I suppose for a lot of people
• 1:08
  Speaker 1: they're just going to be waiting to hear if Optus
• 1:10
  Speaker 1: gets in contact with them and then they can come in,
• 1:14
  Speaker 1: have a chat with you guys, and try to change
• 1:17
  Speaker 1: or try to get that new license pretty quickly.
• 1:20
  Speaker 2: Yes, we'll replace the license on the spot. Bear in
• 1:25
  Speaker 2: mind that our licenses are now mailed out, so the
• 1:27
  Speaker 2: person won't receive their new license card until they get
• 1:30
  Speaker 2: it in the mail.
• 1:31
  Speaker 1: Okay, So if they come in, have a chat with
• 1:33
  Speaker 1: you guys, and then it gets sort of the work
• 1:36
  Speaker 1: gets done, but then it will be mailed out, that
• 1:39
  Speaker 1: is correct, And Steven, any idea sort of how many like,
• 1:42
  Speaker 1: how many days that usually takes. I'm assuming not very
• 1:45
  Speaker 1: long if it's just mailing within the territory.
• 1:49
  Speaker 2: Mail delivery times very across the location. So it all
• 1:53
  Speaker 2: depends on the mail delivery in your location. But we'd
• 1:56
  Speaker 2: expected most licenses to be received within two weeks.
• 2:00
  Speaker 1: You don't have sort of the numbers. But have there
• 2:02
  Speaker 1: been a few people who've already come in.
• 2:06
  Speaker 2: Yeah. Since the data breach, we've had a steady stream
• 2:08
  Speaker 2: of customers coming in each day requesting a replacement license,
• 2:10
  Speaker 2: so expressing their concerns about the compromised.
• 2:13
  Speaker 1: License, and people like generally are people sort of pretty
• 2:17
  Speaker 1: reasonable about it? I would imagine that some people are
• 2:20
  Speaker 1: feeling quite sort of upset and done easy with their
• 2:25
  Speaker 1: data being shared.
• 2:27
  Speaker 2: Understandably, most people are quite anxious about the situation. I'm
• 2:32
  Speaker 2: very concerned that their license details is being used inappropriately,
• 2:37
  Speaker 2: and I know.
• 2:38
  Speaker 1: Some people have been questioning as well, Stephen. You know,
• 2:40
  Speaker 1: is it just sort of the license number that needs
• 2:43
  Speaker 1: to then change or is there more that needs to
• 2:46
  Speaker 1: change When it comes to our identification, there's.
• 2:51
  Speaker 2: A unique card number that's displayed on every license card
• 2:54
  Speaker 2: issued in the Northern Territory and that's the key element
• 2:57
  Speaker 2: for confirming the credential as an identity document. So it's
• 3:00
  Speaker 2: not just the license number. There's a unique card number
• 3:03
  Speaker 2: that is critical and every time we replace a license
• 3:07
  Speaker 2: that unique card number will change, and that's what we're offering.
• 3:10
  Speaker 1: Stephen tell Us. I think one of the things that
• 3:13
  Speaker 1: a lot of people will be wondering is whether they've
• 3:14
  Speaker 1: got to pay for it. The Chief Minister had said
• 3:16
  Speaker 1: on the show yesterday that no, that you wouldn't have
• 3:19
  Speaker 1: to pay to replace it. But that's the case, isn't it.
• 3:23
  Speaker 2: That is the case. As I said earlier, we are
• 3:25
  Speaker 2: offering a free card replacement, So just present your current
• 3:29
  Speaker 2: license card to an MVR with eavenence that you're an
• 3:32
  Speaker 2: Optics customer and will replace your license card for you.
• 3:35
  Speaker 1: And have there been any long lines or delays to
• 3:38
  Speaker 1: get those new licenses at the MVR officers.
• 3:43
  Speaker 2: No longer than normal and no change. There's just been
• 3:45
  Speaker 2: a slight increase in the number of inquiries we're receiving
• 3:48
  Speaker 2: about a replacement card.
• 3:49
  Speaker 1: Okay, so a slight increase in the number of people
• 3:52
  Speaker 1: getting in contact. But all pretty well business as usual
• 3:55
  Speaker 1: there for you guys by the sounds of as pretty
• 3:58
  Speaker 1: much Yeah, well, Stephen, we appreciate your time this morning
• 4:02
  Speaker 1: at short notice. Thank you very much for having a
• 4:04
  Speaker 1: quick chat with us.
• 4:06
  Speaker 2: Thanks Copie, thank you.