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267: The Transformation Economy: The Next Evolution of Customer Experience
The Transformation Economy
What comes after the Experience Economy? According to internationally acclaimed author and management advisor B. Joseph Pine II, the next competitive advantage is not simply creating memorable customer experiences. It is helping customers achieve meaningful, lasting change.
In this episode of The Customer Service Revolution Podcast, John DiJulius talks with Joe Pine, coauthor of the landmark book The Experience Economy and author of The Transformation Economy: Guiding Customers to Achieve Their Aspirations. Their conversation explores how organizations can move…
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