“We had to change how customers experienced us.” — Joshua Wahlstrom | GGP #087
What customers experience before they ever approve a repair often determines whether they trust your shop at all. In this Origin & Impact episode, Joshua Wahlstrom shares how Farmington Service and Towing transformed customer communication, front-desk workflows, and phone systems to create a more reliable and trust-driven shop experience.
Joshua walks through the early foundation of the business, originally built around towing and community service. As market conditions shifted, the shop faced a visibility and positioning problem: customers still knew them for towing, while the repair side…
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