Latest / Shane Hewitt and The Nightshift
NEW - Over and Above Service: The Guy Who Picks Up His Own Phone
Customer service at a small business hits different when the number on the bottle goes straight to the guy who makes the product. No hold music. No chatbot. No ticket number. Just a person who picks up and knows the answer.
The sauce is Life's a Peach by Stoke the Fire out of British Columbia. It was opened at Christmas and discovered, four months later, mid-meal to say refrigerate after opening. The panic came first. The phone call came second. The owner answered on his own cell, explained the sauce was fruit-based rather than vinegar-based so refrigeration mattered, confirmed the pantry was…
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