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Transcript

TRUITY CREDIT UNION · One on One With a Professional

0:00
Speaker 1: Welcome, Welcome, Welcome. It is time now for one on
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Speaker 1: one with the pro, but we've got two on one today.
0:05
Speaker 1: But they like those odds because we are talking with
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Speaker 1: our good friends from Truity Credit Union, Sarah and Eric.
0:12
Speaker 1: Welcome Bourn. How are we doing today the morning.
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Speaker 2: After morning after the storm? Doing great?
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Speaker 1: Doing all right? Do something very timely? You wanted to
0:21
Speaker 1: let folks know about in case they had storm damage.
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Speaker 3: Well, as we were coming here and I was seeing
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Speaker 3: some of the tree damage and different things, it was
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Speaker 3: just reminding me that if our members are people, that
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Speaker 3: our members should remember that they have possibly an option
0:34
Speaker 3: for a line of credit with us, as well as
0:36
Speaker 3: what we call Q cash loans, which are kind of
0:38
Speaker 3: just like a quick cash loan that you can get
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Speaker 3: that would definitely give you a better rate than like
0:43
Speaker 3: a payday loan or anything like that. So if somebody's
0:46
Speaker 3: in a pinch and they have to get some tree
0:48
Speaker 3: damage fixed or windows or anything like that, we're happy
0:52
Speaker 3: to help with that.
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Speaker 1: Well, very very good. Maybe we should tell our friends
0:57
Speaker 1: about that and everything else that Truity is absolutely so.
1:02
Speaker 4: One way you can tell people about that is we
1:04
Speaker 4: just rolled out what we call refer a friend. So
1:07
Speaker 4: this is a benefit for our members and those non
1:10
Speaker 4: members that could possibly join the Credit Union. So through
1:14
Speaker 4: like our online banking digital banking, our members can go
1:18
Speaker 4: in there and refer people. And so right now we
1:20
Speaker 4: have a few of them out there. So you can
1:22
Speaker 4: refer somebody to open a checking account and if they do,
1:24
Speaker 4: that person who referred they're going to get fifty dollars.
1:27
Speaker 4: The person who opens that account can get two hundred
1:30
Speaker 4: and fifty. There's those few things they need to do,
1:32
Speaker 4: set up direct deposit, maybe set up some transfers, but
1:35
Speaker 4: you know, it's a great way to refer people to
1:37
Speaker 4: Credit Union. You get some money, they get some money,
1:40
Speaker 4: and then we have other things in there such as
1:42
Speaker 4: like a credit card and auto loan referral, so they
1:45
Speaker 4: can go in there see what those options are. It's
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Speaker 4: a really simple process refers out to them. There's nothing
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Speaker 4: they really have to track. It'll be all automated. So yeah,
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Speaker 4: it's a really slick feature and something we like because
1:57
Speaker 4: you know, we want to tell people about the Credit Union,
1:59
Speaker 4: all the best fits they have.
2:01
Speaker 1: And that's why we're here. We're going to tell all
2:04
Speaker 1: our friends. But it doesn't work that way for us, right.
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Speaker 3: I think that's a great program because we have so
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Speaker 3: many people that have been members of the Credit Union forever,
2:15
Speaker 3: like you, I run into people all the time and
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Speaker 3: they say, I've had account with you since I was
2:18
Speaker 3: a kid or whatever that looks like.
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Speaker 2: And so this is a chance for them.
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Speaker 3: To really share with others why they're happy with the
2:24
Speaker 3: Credit Union and then they get a benefit from it
2:26
Speaker 3: as well as the person that they're sending our way.
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Speaker 3: So I think it's kind of a win win, and
2:31
Speaker 3: it really shows our current members how much we appreciate
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Speaker 3: them and those referrals that they send over.
2:37
Speaker 1: That is wonderful. Well, one thing that kind of sells
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Speaker 1: itself is your checking accounts. I gotta tell you, life
2:45
Speaker 1: is easy at Truity.
2:47
Speaker 2: That's what we like to hear.
2:49
Speaker 1: Tell us about it. How does work? Because you will
2:52
Speaker 1: talk a little bit about well, you know, credit Union
2:56
Speaker 1: versus at Mega. They used to be called shared graphs.
2:59
Speaker 4: But do you say no, yeah, So I go, so, yeah,
3:05
Speaker 4: we do still have people that call it share drafts
3:07
Speaker 4: and we recognize that. But you know, mostly checking accounts.
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Speaker 4: So we've got a variety of checking accounts to choose
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Speaker 4: from that'll fit you. Know a variety of needs, and
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Speaker 4: we have free accounts out there and then some of
3:18
Speaker 4: our accounts, depending on the selection, you can get like
3:20
Speaker 4: identity theft protection services. You know, this day and age,
3:23
Speaker 4: there's a lot of fraud that's taking place with you know,
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Speaker 4: all the technology, so if something were to happen to you,
3:29
Speaker 4: you could come in and see us. With this product,
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Speaker 4: you're going to be able to contact people who are
3:33
Speaker 4: going to start the clean up process for you on
3:35
Speaker 4: that and just make it as easy as possible for you.
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Speaker 1: Yeah, nobody wants that, but it's nice to know you
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Speaker 1: got a friend in your corner it's already prepared, ready
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Speaker 1: to deal with it, right.
3:45
Speaker 4: We know how frustrating it is, and you're busy enough
3:47
Speaker 4: with life, so this is kind of like you see us.
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Speaker 4: We get the ball rolling very minimal that you'll have
3:53
Speaker 4: to do, and then usually they gets you all fixed
3:55
Speaker 4: up and then we take care of the stuff we
3:57
Speaker 4: need to do right there at that time to protect
4:00
Speaker 4: your accounts. But yeah, lots of features. Mobile phone coverage
4:02
Speaker 4: is another one that comes with that, and it'll cover
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Speaker 4: not only that account owner, but anybody on that cell plan.
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Speaker 4: So if you've got kids, teenagers, broken phones. It's a
4:13
Speaker 4: great service that you can go ahead and get your
4:15
Speaker 4: phone repaired.
4:16
Speaker 1: I think it's a fifty.
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Speaker 4: Dollars deductible and then they can replace repair your phone.
4:22
Speaker 1: Wow, we just keep together. The hits keep coming. Now
4:26
Speaker 1: we've got the promotions that's out now. Yeah, don't work.
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Speaker 4: So right now, if you decide to open a checking
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Speaker 4: account and you don't have one, even if you're an
4:36
Speaker 4: existing member, so you have a savings account, you get
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Speaker 4: one hundred dollars for opening a checking account.
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Speaker 1: You're paying me to come to you, come in get
4:43
Speaker 1: an account. Well, my goodness sakes.
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Speaker 3: It's really a great service, especially right now for folks
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Speaker 3: that might be getting ready to send kids off to school,
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Speaker 3: or if they have kids that this summer they're you know,
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Speaker 3: getting driver's licenses, jobs, things like that. Why not get
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Speaker 3: your kids started with a free checking account with one
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Speaker 3: hundred dollars in it. I know my daughter just opened
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Speaker 3: one because she got her first job. So I think
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Speaker 3: it's important to set your kids up for success, and this.
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Speaker 2: Is one of the ways that Trudy can help families
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Speaker 2: do that.
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Speaker 1: Wow. You know, by simply being a Membery, you're setting
5:20
Speaker 1: your own self up more success tell us a little
5:23
Speaker 1: bit how membership works.
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Speaker 3: So I think membership is interesting because some people feel
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Speaker 3: like that it's exclusive and it provides them with certain benefits,
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Speaker 3: and that is definitely true. But the fact is that
5:38
Speaker 3: we can Most folks that live in Bartlesville are eligible
5:42
Speaker 3: one way or another. So our membership is based off
5:46
Speaker 3: of where you live, where you work, or where you worship,
5:52
Speaker 3: various organizations that you might be involved with.
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Speaker 2: So it's really easy to come.
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Speaker 3: And be a part of our membership and be a
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Speaker 3: customer of the Cardit Union.
6:01
Speaker 1: My goodness sakes, we're going to start telling people about
6:05
Speaker 1: this next thing. You know, the doors are just going
6:07
Speaker 1: to be jammed. People are going to overrun you here.
6:10
Speaker 1: We are all for it. Yeah, folks visit the two
6:14
Speaker 1: locations that we have here in town. I always find
6:17
Speaker 1: something different in the mural downtown. It's like I didn't.
6:20
Speaker 2: See that the lobby mural, Yes, twenty.
6:23
Speaker 1: Thousand times, I was hitting here, Where did that come from? Okay,
6:27
Speaker 1: somebody's playing with me. Yeah. And then the beautiful piece
6:30
Speaker 1: of work out there on seventy five. But that's pretty.
6:35
Speaker 2: It's a great branch.
6:36
Speaker 3: And now for our members that are further North, we
6:39
Speaker 3: have our great new drive up ITM machine and doing.
6:42
Speaker 1: Oh so, how does this work? I keep hearing people
6:45
Speaker 1: liking this because they say it's for a machine, it's
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Speaker 1: rather principle.
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Speaker 3: It's great. So during most working hours you can go
6:55
Speaker 3: up and do anything that you would do at an
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Speaker 3: ATM machine. But during the day you can also push
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Speaker 3: a button and speak to someone that's a face that's
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Speaker 3: live in one of our branches that can help you
7:06
Speaker 3: with other transactions more than just.
7:08
Speaker 2: An ATM machine would do.
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Speaker 3: So if you need to make loan payments, mortgage payments,
7:13
Speaker 3: if you want to talk to someone about starting a
7:14
Speaker 3: loan application, the ATM withdrawal is a little bit higher there.
7:21
Speaker 3: So if you need to get cash out, I help
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Speaker 3: somebody over the weekend that was needing to get money
7:25
Speaker 3: to buy make a larger purchase and we talked through
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Speaker 3: how they could do that at one of the ITM machines.
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Speaker 3: So there's really a lot of great features. Plus my favorite,
7:34
Speaker 3: I know, I'm really simple, but you can get any
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Speaker 3: sort of cash denomination out. So if I'm getting ready
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Speaker 3: to go garage saling.
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Speaker 1: You're kidding me, I've never seen this before.
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Speaker 3: So you can just say, you know, I want sixty dollars,
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Speaker 3: but I want to in fives and ones or whatever
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Speaker 3: that looks like. And then at the end of the day,
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Speaker 3: the ITM also will let you deposit cash, so you
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Speaker 3: can go back and deposit cash or checks right into.
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Speaker 1: The machine anytime.
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Speaker 4: You just go in, even at the weekend, nobody's there,
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Speaker 4: you deposit it and it'll go right on in.
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Speaker 1: To quote Jack Nicholson, you've got all the toys.
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Speaker 4: We like to stay up to date with stuff and
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Speaker 4: try to make it as easy as possible for our members.
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Speaker 1: Well, I've noticed that we've really taken the big leap
8:24
Speaker 1: forward into technology had truity over the last I will
8:27
Speaker 1: say a couple of years that I've really noticed it
8:30
Speaker 1: kind of like the pedals to the metal, and there's
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Speaker 1: all kinds of protections, there's all kinds of different ways
8:38
Speaker 1: that you can get self help. And your website is
8:43
Speaker 1: tremendous because it's easy to navigate. I mean, I'm an
8:47
Speaker 1: older fella, and I don't like looking. I don't like
8:51
Speaker 1: to get too busy on a website because we've got
8:53
Speaker 1: to forget where I am. So this is easy to navigate.
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Speaker 1: Point click, You're there, and you even got somebody to
9:01
Speaker 1: talk to you need it.
9:03
Speaker 4: Yeah, yeah, they've got the chat option out there, and
9:05
Speaker 4: you need that through your mobile app or.
9:07
Speaker 1: On the lead. You do that on the app as well.
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Speaker 4: Yeah. I was traveling one time and my wife said,
9:11
Speaker 4: did you tell him we were traveling in the mark
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Speaker 4: our debit cards for travel?
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Speaker 1: And I was like no, And she usually is the one.
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Speaker 4: To remember, and I worked there. So I chatted somebody
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Speaker 4: and I got somebody and it said so and so
9:21
Speaker 4: is helping you. And I'm like, I know who that is,
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Speaker 4: and they got it marked for me and so and
9:25
Speaker 4: then I had a history. It keeps kind of a history,
9:27
Speaker 4: so if you need to go back, you can see,
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Speaker 4: you know, I had that conversation and this is what
9:32
Speaker 4: took place.
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Speaker 1: So yeah, by the way, that comes in handy because
9:36
Speaker 1: I did get a call says, you're buying gum at
9:39
Speaker 1: a convenience store. Here were you five minutes ago out
9:44
Speaker 1: in Santa Fe, New Mexico buying an antique couch. No,
9:48
Speaker 1: I don't think that was quite possible. We didn't think so.
9:51
Speaker 1: So the next thing, you know, everything is good, but
9:55
Speaker 1: it's it's one of those things knowing that you have
9:59
Speaker 1: our best interests at heart. You've got your protecting our
10:03
Speaker 1: investments with you and a dog, got it. You folks
10:07
Speaker 1: are nice.
10:07
Speaker 3: Too, I mean we try, No, we have great We
10:12
Speaker 3: have great people at the Credit Union and they work
10:15
Speaker 3: hard every day to take care of our members, to
10:18
Speaker 3: get them into the right products and services for that
10:21
Speaker 3: particular family or situation. And it's everybody in our whole building,
10:25
Speaker 3: you know, a great group. Yeah, from support services to
10:29
Speaker 3: the people on the front lines.
10:31
Speaker 2: We've got a really really great group.
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Speaker 4: Branches in other states.
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Speaker 1: I mean, everybody is I'm not just from the an
10:38
Speaker 1: outside and looking in. It's very smooth. You know. If
10:40
Speaker 1: I have a question, the teller doesn't have the answer,
10:44
Speaker 1: she tells me where I'm going to go see and
10:47
Speaker 1: where they are, and by golly, there they are, and
10:49
Speaker 1: I don't need a map. And next thing, you know,
10:52
Speaker 1: question answered. And if that doesn't work, we find someone else,
10:56
Speaker 1: because there's only someone in the building who's got to
10:58
Speaker 1: know the answer. And I like and it's usually somebody
11:01
Speaker 1: you know even better, even better. And one of the things,
11:05
Speaker 1: and I know, I tell everyone from truity when they're
11:08
Speaker 1: in here, I see you everywhere because you're involved with
11:13
Speaker 1: so many different things, just like everyone else is, but
11:16
Speaker 1: everyone knows that you know, you're with Truity, and it's
11:19
Speaker 1: great to see that kind of involvement in our community
11:24
Speaker 1: and variety of different levels, whether you're a parent or
11:27
Speaker 1: whether you're volunteering for one of our twenty bazillion nonprofits.
11:33
Speaker 1: And we do work out well.
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Speaker 3: Yeah, we do a lot of different activities.
11:37
Speaker 2: In the summer.
11:37
Speaker 3: You'll definitely see Truity out and about with our trailer
11:41
Speaker 3: or supporting different events. In fact, just this morning, I
11:45
Speaker 3: was talking to a coworker about an event that's coming
11:48
Speaker 3: up at Kitty Park.
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Speaker 2: We're going to be hosting a special needs night, so
11:52
Speaker 2: we'll be there at Kitty Park.
11:54
Speaker 3: We'll have lots of volunteers on hand, so anybody who's
11:57
Speaker 3: child might house some special needs or require a little
11:59
Speaker 3: bit at time and attention is going to have the
12:02
Speaker 3: ability to come into Kitty Park, ride the rides, have
12:05
Speaker 3: a snack, enjoy some family fun with a little bit
12:08
Speaker 3: of a smaller crowd, and like I said, extra hands
12:12
Speaker 3: on deck to help where we can. So we're really
12:14
Speaker 3: looking forward to that.
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Speaker 1: See that is just the tip of the iceberg. But
12:17
Speaker 1: my goodness is what an impression that makes you're going
12:20
Speaker 1: to be all over the park. But you know, we
12:22
Speaker 1: don't just work here.
12:23
Speaker 4: We live here too, any part of the community, and
12:25
Speaker 4: we want to see it thrive. And we have a
12:27
Speaker 4: lot of employees that are involved in different things in
12:29
Speaker 4: the community. So, you know, the more we can do
12:32
Speaker 4: to help, the better.
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Speaker 1: Indeed, every now and again, some of the darkness things
12:39
Speaker 1: that our nonprofits do, they have a little contast, little
12:43
Speaker 1: promotions and everything. There's always a truity member there. There's
12:47
Speaker 1: always one. And Joe. We don't know Joe, Yeah, we
12:52
Speaker 1: know Joe. He was involved. I guess with this real
12:56
Speaker 1: cheese competition I heard about that they named it grilled
13:02
Speaker 1: Cheese Sandwich after that boy that if.
13:04
Speaker 3: Anybody, if anybody, deserves their own grilled cheese.
13:07
Speaker 1: I feel like it's just it's called not your average Joe. Well,
13:11
Speaker 1: how that's great. So you even have folks around the
13:16
Speaker 1: neighborhood getting you know, food dishes named after them.
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Speaker 4: I mean, we do what we can.
13:23
Speaker 1: Yeah, Now, I understand that you have a lot of
13:29
Speaker 1: fun internally because you're kind of set up that way.
13:33
Speaker 1: You have a wonderful work culture there where, you know,
13:37
Speaker 1: it just seems like it makes it work. It keeps
13:41
Speaker 1: every preventing on top of their game and makes them realize,
13:44
Speaker 1: you know, who they are and who they represent, and
13:47
Speaker 1: just how well the job can be done. It's it's
13:49
Speaker 1: amazing how those fun things that you do wind up
13:54
Speaker 1: being the big things for the clients members.
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Speaker 3: Well, I think when you can take the time to
13:59
Speaker 3: make sure that you're employ are engaged and happy and
14:02
Speaker 3: enjoying their time at the office. You know, we spend
14:04
Speaker 3: so much time at work. If you're not enjoying it,
14:06
Speaker 3: then that's not going to make for a very fulfilled life.
14:09
Speaker 3: So we want our employees to kind of enjoy all parts.
14:13
Speaker 3: Right now, it's been fun because we've been supporting the
14:16
Speaker 3: Oklahoma City Thunder. So anytime the Thunder is having a game,
14:20
Speaker 3: we can wear Thunder t shirts or you know, Thunder
14:22
Speaker 3: apparel to the office and people kind of talk basketball
14:26
Speaker 3: and it's a lot of fun.
14:27
Speaker 2: So, you know, we're.
14:28
Speaker 3: Into whatever's going on, whatever the holiday is season, we
14:32
Speaker 3: want to support that very good.
14:34
Speaker 1: One thing I do know, I remember because I saw
14:38
Speaker 1: you bring in a big check to the schools and
14:40
Speaker 1: you do this with your with your debit cards. Correct,
14:43
Speaker 1: can you help us a little bit about that, sure.
14:45
Speaker 3: So we do have a Spirit card program, that's what
14:48
Speaker 3: they're called. We have a variety of different cards with
14:51
Speaker 3: various logos and things on them that support We have
14:54
Speaker 3: one for Bartlesow Public Schools. We have a Willer Rock card,
14:58
Speaker 3: we have a Tri County Tech card, we have a
15:01
Speaker 3: Dewey Bulldogger card, and I believe we're going to be
15:03
Speaker 3: rolling out one more this fall for Bahusca. Oh, we're
15:07
Speaker 3: really excited to support the Huskies as well.
15:09
Speaker 2: So we have all of those, and then.
15:11
Speaker 3: We also have a new line of what we call
15:14
Speaker 3: Charlie Hussel cards. They have hearts on them in varying colors,
15:18
Speaker 3: so you can support the Chiefs, the Royals, the Casey Current, Oh,
15:24
Speaker 3: there's several different in the Jayhawks, so that all those
15:27
Speaker 3: color combinations are out there. And anytime you're using a
15:31
Speaker 3: Spirit card from any market, we're giving money back to
15:35
Speaker 3: those entities or back to those communities and different foundations
15:40
Speaker 3: to help support those communities and organizations.
15:42
Speaker 1: All I can say is there's a lot of folks
15:44
Speaker 1: choosing brewing cards because that check was It took two
15:47
Speaker 1: people to pull that check into the room. That's how
15:50
Speaker 1: big that was that's great for the school.
15:53
Speaker 2: Check everybody left the Bruins around.
15:55
Speaker 1: Here, you betcha. I want to thank you both for
15:57
Speaker 1: coming in today and the Hounds fund this and of
16:00
Speaker 1: course telling everybody about True to Credit Union refer a
16:04
Speaker 1: friend and also covering the checking accounts and general membership,
16:09
Speaker 1: just kind of getting everybody familiar with the works. Thank
16:12
Speaker 1: you for being with it. Thank you