Latest / Authentic Living / Online Offerings to Help You Work Smarter Virtually with Valerie Jennings & Johnna Londen of Online Business Gurus

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Online Offerings to Help You Work Smarter Virtually with Valerie Jennings & Johnna Londen of Online Business Gurus · Authentic Living

• 0:01
  Welcome to authentic living with Roxanne, a place where we have as conversations about
• 0:08
  things that really matter in our lives.
• 0:11
  And now here's your host, Roxanne Derhodge.
• 0:36
  Hi, Ron.
• 0:36
  It's Roxanne Derhodge.
• 0:37
  I'm authentic living with Roxanne.
• 0:39
  Thanks so much for tuning in, again, this week.
• 0:42
  So today, I have two special guests, and they are in Mexico.
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  I'm in Canada, and I'm thinking, I'd like to be in Mexico.
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  And I'm and I I find out they're in Central Mexico.
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  I've not been where they are, but I've been to acapulco.
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  I've got all of the, ago, and I know I won't be getting there anytime soon, which is the sad
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  part.
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  So my special guests are Valerie Jennings and Jonah London.
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  And, They have pretty interesting business backgrounds.
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  Valerie's got to be in communications in over 25 years in administrative computer fields, and
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  Jana has an associate's degree in computer networking.
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  They founded virtual assistance in 2 2010.
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  The word virtual is something that if it wasn't in your vocabulary before business in the last
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  3 weeks, Everybody is talking about visual, virtual, and everybody is on zoom overload.
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  I don't know if you've heard that term and burnout, including me, And so we're gonna talk
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  a lot about, you know, virtual assistance and services, but her their newly found business
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  and their partners, is online business gurus, and their their mission is to show startup
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  businesses who wanna go online.
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  Right?
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  And at the time we've hooked this, none of this had gone down yet.
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  That's the thing.
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  I just want everybody to know that at the time we booked this, none of this was going on.
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  And, and then what a timely space for us to get together to be able to book to talk about going
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  online.
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  So they teach how to build and manage, you know, in their t in teams, how to install a
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  system in their businesses, marketing products, services, businesses that could create a strong
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  foundation they need to build for success.
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  So you are probably in super high demand right now, I would think.
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  We're getting more and more demands now.
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  I think a lot of people were in that initial freeze stage when this all happened.
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  But I think people are now getting into a a comfortableness into a little bit more, a
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  little bit more surety.
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  The stimulus packages, of course, are helping and that type of stuff.
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  So people I think can see a light at the end of the tunnel and that panic part is gone.
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  So people now are starting to realize that this is gonna be a little and they're gonna have to
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  start planning and starting to move in the direction.
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  So ready the fear element.
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  I I gotta call it the deer and the headlights because, you know, most of us got, you know,
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  sideswipe and didn't know kind of how to deal with it, that's kind of starting to wear off.
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  And you're starting to see people kind of saying, okay.
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  Now that we know that we don't know when things are gonna trickle off.
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  Let's just kinda start to refocus, go out of fear mode, and to, okay, what do we have to do
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  to at least minimally focus still on our business goals?
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  And try to try to recoup or, continue to build that that foundation.
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  Maybe if we aren't gonna see grow some growth into Q 2 and Q3, what can we kind of actualize
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  to to get to Q Four?
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  Would you
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  say?
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  Exactly.
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  Yeah.
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  Most definitely.
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  Most definitely.
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  You're starting to see people now that are are loosening up and realizing they need to get
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  back to work and yeah, they're gonna have to start bringing in money and bringing into
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  sales.
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  And and now it's just the matter of, okay.
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  Now how do we do this?
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  So, Donna, tell us a little bit about, you know, some people are being forced into the
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  space and they're they're they're doing it.
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  People are starting to do it and get more comfortable.
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  What if what what are some of the things that basic things that people have to think about?
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  Now I've been working, you know, 50, 50 percent of my business virtual and then 50 was in
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  person.
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  But people that have never worked virtual, What are some of the things that they need to start
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  to think about?
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  Because now they are virtual.
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  Well, with when you're working virtual, it's
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  a little different in the aspect.
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  And when you go into an office and sit down.
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  You have a calendar.
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  You have a planner.
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  You have things that you've got in place so that you keep your projects in line.
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  When you're doing it online, of course, you can have those things in your office, but there's a
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  lot of things that a lot of people don't know about that there that are, especially if you
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  work virtual and you're more than a way person team.
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  Obviously, you're sit not sitting in the office with your secretary, your your admin assistant
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  anymore.
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  Now you're doing it all like we are now.
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  You're talking to video, your emails, phone calls.
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  So there are some some things out there that will make your life a little easier.
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  A lot.
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  There's a couple of really nice free versions of their, basically, online project managers.
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  One of them is Asana, And the other one is teamwork.
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  They're both free for basic users.
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  So that's your average startup user, and it basically allows them to put in the project,
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  put in a description of what needs to be done, and then you can assign those those specific
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  tasks out to the people that need to handle them.
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  Even a single entrepreneur may find that useful for them because it will send you reminders.
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  Hey.
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  You said you needed to do this today.
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  Or, hey.
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  You said you needed to do that today, or we're waiting on this, or you're still trying to
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  finish this.
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  And it just helps you keep things in your head.
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  When you get on the computer, sometimes you get kinda lost in time just kind of gets away from
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  you.
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  And if you've got something there that says, hey.
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  These things need to be done or we're still working on this, It just kinda keeps you
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  focused so that you learn time management and you learn your best working way from working
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  online and working account.
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  Because not everybody is the same.
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  So everybody needs to find their niche and working for home.
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  Like you guys have said, this is not going to be happening where we're all gonna go to
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  everything is normal tomorrow.
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  So you need to find your niche and and get comfortable with being able to work online
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  without panic mode?
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  So when I think of okay.
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  I'm gonna tell you when I went online.
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  This is gonna date me.
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  I was a corporate, executive and, back in 2002, my company, that was in and, of course, in
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  Canada, maybe it was already happening in some of the bigger hubs in the they had just started
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  to kinda I gotta say put their toe in the water to try virtual, and I was one of the first
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  waves of executives to go, virtual.
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  I'm telling you, I did it poorly and best.
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  I because I would I would go into corporate So this is an example.
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  I would go into corporate after I have my system was set up in Toronto.
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  I'm in Niagara Falls.
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  We you know, and, you know, but nobody told me how to do it.
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  And I would, you know, because I was missing all that connection, so I would go to corporate
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  this is a this is no one of a lie.
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  I remember I go up into the board meeting, and then there's this big thing on, you know, one
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  of those, it looks like a like a hovercraft sitting in the middle, and then there's maybe
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  one person moderating.
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  And I go and I sit in there as the you wanted the executives.
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  And somebody said to me, what are you doing here?
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  I'm like, what do you mean?
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  What am doing here.
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  I said, well, I'm here for the meeting.
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  And they go, well, there's no need for you to be here.
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  Because everybody, even though they were in the building, had quite literally taken it to the
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  point where I don't need to be in the the boardroom, and that was a kind of a bit of a
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  rude awakening because I'm a connector.
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  I'm an extrovert.
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  I like to see people.
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  All that stuff.
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  So that was my struggle.
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  And then I went, woah.
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  This is this is real.
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  So that's gonna be something that I think a lot of people, to your point, Jonah, that people
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  are gonna struggle with a bit.
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  Well, the beauty of this is now there is zoom.
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  So imagine you back 20 years ago when you could at least been able to see people around a table
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  or been done doing this type of thing.
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  That would have helped.
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  You know, we always John and I are both military brats.
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  So we joke, you know, how when we you know, when my father was off to war and her father
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  was off in the Vietnam war, you wouldn't see our fathers or talk to our fathers for, you
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  know, nearly 6 months.
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  You know, and today, kids have got Skype and they have Zoom and they have all these other
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  tools where they could see their parents And god forbid should someone go into labor while
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  they're gone, they can actually bring the phone or the item into the lever delivery room and
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  the father can actually see their child born.
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  Which is an entirely different thing.
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  So there are ways to stay for those extroverts.
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  I'm one of those as well.
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  So likes to talk and be people and and everything else.
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  There are ways to still connect without touching people, but you could still get the
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  face to face contact.
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  You could still get the bounce off, the emotions off of people.
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  And a lot easier than in those old days where all it was was a telephone.
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  I know.
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  And I like I said, because I had this assistant, but her and I kept, like, you know,
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  missing.
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  Because, you know, I was so accustomed to, like, okay.
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  Let's sit and talk.
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  And then, of course, we would get busy.
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  We'd get distracted.
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  You know, you're talking about, these tools, which, you know, that time, those these tools
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  didn't exist, had they existed and would have already helped us, you know, to be able to to
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  track things.
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  So, so talk a little bit about, some of these tracking tools and how they can actually help
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  project managers So I'm thinking, let's say I had a team that maybe there were some issues
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  around how they work together.
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  Well, how could these tools help you know, I I I I will say that, ultimately, you have to deal
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  if there's disconnections or people aren't falling through.
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  But the the tools like Asana, and I'm not sure if we're forgetting this teamwork
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  teamwork.
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  Right?
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  The only reason I mentioned those is because they're very this inexpensive on their paid
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  versions,
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  but they
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  have 3 versions which are basic.
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  And, basically, I mean, even in your brickin' more everyday office.
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  You're going to have those people that have to work with each other, but they're not going to
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  be the best of friends.
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  Right.
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  Online project managers do take some of that stress off because you can assign certain
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  pieces of a project to a particular person You can assign that person a particular due date
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  for that, but you can make those where only that person can see their piece.
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  So say you're working on a project and Jill needs to do this piece, and then Joe needs to
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  finish up the piece that after Jill is completed.
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  Now Joe doesn't need to know that he's waiting on Jill, and Jill doesn't need to know Joe's
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  waiting on them because you can assign piece of those projects that are only visible to the
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  person that needs to have those projects.
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  And like I said, you can assign due dates.
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  You can make them private.
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  So if there's one particular person, then you've got a private project, and you only need
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  a particular team member.
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  You can make it private.
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  There's a lot of really nice ways to use those.
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  To manage your team online and not have to play referee for the daycare center when they decide
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  that they don't like each
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  So when they're throwing sand at the at each other in the sandbox,
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  we could take the we could take
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  the scoops on their hand and say, alright.
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  Enough already.
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  Exactly.
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  Quite quite literally, virtually, you can do that.
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  Exactly.
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  Because they don't feel like they need to take their tonka trucks and go home.
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  So there there's, I mean, there are ways to manage it.
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  And because of the way they're set up, they're really nice in the fact.
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  Like I said, it also tracks your time.
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  Okay.
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  So if you've got a team and you're trying, say you've got a team and you're trying to figure
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  out how the online work is going to work for even as just a single entrepreneur, you can
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  track time.
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  There's time tracking in there.
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  You could say, oh, then I'm gonna start the clock at this time and then they work and I'm
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  in the clock at this time, and it actually adds the time to that task.
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  So that
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  And also on the paid versions, it allows you to bill.
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  So your doctors and your lawyers and your therapists that are actually charging by the
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  hour, you can go ahead and record the time.
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  You can type in who the client was, what it was, and then you can actually send that
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  invoice out on the paid version.
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  So it is something that can grow with you as you continue to move in your business.
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  And on the free versions, you could still track the time.
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  It just doesn't allow you to invoice, but Teamwork and Asana are both really inexpensive
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  if you decide to you pick 1 and you really like it, they're really inexpensive to do the paid
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  versions.
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  We, I use this on a on a daily basis for client, and I love it.
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  You can set where your reminders, or if you set up a new task and you assign it, they
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  immediately get an email that says you were assigned this task.
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  That's what needs to be done with this task, and this is the date that I expected to see
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  done.
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  So there's not even there's not even a need for you to pick up any phone or an email and say I
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  sent this to you, they automatically get a notification from the project manager itself.
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  So it's something that I don't use.
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  It's not interesting because I have a virtual And so you're you're calling me out in public
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  on Zoom.
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  Because we we kind of we meet you know, virtually, on a Monday, and we kind of just
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  talk about what gets is gonna get done.
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  And, you know, who is often the bottleneck is wah.
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  So I I hate to say it, but that gets happened a lot.
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  And she would if she was on this, she would agree with you.
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  So I think I liked this because you know, obviously, I get, you know, you know, stuck or
• 14:03
  something happens, like, you're trying to find the Zoom link and she's normally available.
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  She's off today.
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  Those types of things.
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  And then I'm like, oh, okay.
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  What do I do next kind of thing?
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  But I think I like this this this element that, okay.
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  If you got the sequence, it very methodical.
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  I, that is not my superpower.
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  I am not microscopic.
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  I am big picture.
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  She is my she makes me look really, really good.
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  So I think a tool like this would probably help us more, to to kind of know where we're at with
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  projects And and and I'm gonna assume not knowing the tool that you can do multiple
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  projects that you
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  can do multiple projects.
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  And the really nice thing is you have projects that you guys do on a regular basis, say you do
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  a podcast every week.
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  Yes.
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  And there are specific steps that need to be handled in podcast, you create a template
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  that's usable.
• 14:52
  Oh, okay.
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  Copy the template and change the dates and change whatever information on the template
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  needs to be.
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  And as they're completed, you can just check them off and you'll get a notification.
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  She'll get a notifications.
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  This was complete.
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  This is done, and this was complete.
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  And then you know where you are on your task.
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  So you can and you can run, I think Emma and I at the moment run 30 different projects through
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  her asana on any given week
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  So, oh, that's amazing.
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  And the templates are nice because, you know, should your VA be out, you could go into the
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  project manager and everything is already there.
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  So anybody yeah.
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  So anybody would be able to should somebody be sick or should a manager have to go off or a
• 15:30
  travel or something like that, at least somebody else can go into the backside and see,
• 15:35
  okay.
• 15:35
  This is where we are right at the moment and then pick up from the project.
• 15:39
  And it allows you to put contact on each of the task or a a comments and and updates on each of
• 15:45
  the task.
• 15:45
  So if you've fun finished something, but she's waiting on a link for you, she can say, I've
• 15:50
  done all of this, but this is what I'm still waiting on.
• 15:52
  And, again, that the manager, it the project manager itself sends you an email.
• 15:56
  You don't have take the time to write that email yourself unless you just really want to.
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  Everybody gets an email that's assigned to the project and assigned to that task.
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  It says this was done, but we're waiting on
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  So I do something nice.
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  And and it sends off the emails to everybody.
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  So, oh, I like I think my I think my VA is gonna like both.
• 16:13
  Yeah.
• 16:16
  And it's really nice.
• 16:18
  It saves a lot of headache.
• 16:19
  It saves a heart to heartache.
• 16:20
  It saves a lot of time and project falling through or pieces not getting finished.
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  So it's it's it's it's if you're coming from brick and mortar, it's something to think about
• 16:31
  when you're trying to figure out how you're gonna make everything online work and nothing
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  become broken or lost.
• 16:36
  Okay.
• 16:36
  So let's talk about other things.
• 16:38
  If you're going from brick and mortar, and I know that That's your superhero, things that
• 16:43
  you do at your business.
• 16:45
  What are some other things that people that are going from bricks and mortar mortar to home
• 16:49
  now?
• 16:50
  They've they've probably been keeping it up a little bit.
• 16:52
  Maybe not sometimes good, sometimes not so good.
• 16:54
  What are other things people should be thinking about systems wise?
• 16:58
  Implement.
• 16:59
  Obviously, Zoom, which I'd like to chitchat a little bit of with you about, or there's maybe
• 17:03
  other things Yeah.
• 17:04
  There's phases that you would suggest.
• 17:07
  There is a great program.
• 17:08
  It's called Loom, l o o m.
• 17:11
  Right now, they're actually doing a special for COVID.
• 17:13
  They drop the prices half off so people could use it.
• 17:16
  I believe it's $10 a month, but they also have free version.
• 17:18
  I use the free version right now.
• 17:21
  And what it allows you to do is it allows you to do share screening and record it, and then
• 17:27
  you can pass the link over to somebody, which is wonderful when you're trying to explain
• 17:31
  something to somebody.
• 17:32
  So if you know how it works and it's a program, you can literally record the screen and show
• 17:38
  somebody how to do it and then just send them the link.
• 17:42
  So somebody like you, who has a VA, and you know what needs to be done, you could go in.
• 17:46
  So if you're tearing up a sales page, for example, you can just show them on their you
• 17:51
  know, you can circle it and tell them, you know, this is what I'm looking for or this
• 17:54
  isn't right instead of trying to write the email to explain it.
• 17:58
  So they have a visual reference to what's wrong or to how to do something.
• 18:03
  And it makes a great way to make a virtual SOP or a standard operating procedure for people.
• 18:09
  And if you do have a trainee that's coming on for the very first time, instead of having to
• 18:15
  retrain over and over and over again, you would have these links.
• 18:18
  And if you do have manager, like we were saying earlier, you could actually make a section in
• 18:23
  there of training videos.
• 18:25
  And you'd have all the links in there and the documents so that people a new person could go
• 18:29
  immediately right there and get whatever they need.
• 18:32
  And, it's it's easy that nobody has to train.
• 18:36
  There's another there's another program out there that's called Lucid Charts.
• 18:40
  Lucid Charts.
• 18:42
  If you are a visual person, and you need to see everything mapped out.
• 18:46
  Or if you're going to to show create a funnel and now you're doing this virtual, and you need
• 18:53
  to sell your team how this is going to flow.
• 18:55
  You can actually create a whole chart and then share it with them that says I want this step.
• 19:01
  I want that step.
• 19:02
  I want this step.
• 19:03
  I want that step.
• 19:04
  And then they can see what you are Val and I, which call them brain dumps.
• 19:09
  Brain down.
• 19:10
  Take it and do a brain dump.
• 19:11
  Yeah.
• 19:12
  They're the old physios.
• 19:13
  In the old days, Microsoft had physio which did flowcharts.
• 19:17
  This is the same time a program, but it allows you to share it with other people to
• 19:21
  collaborate as well.
• 19:23
  Nice.
• 19:24
  So, really, you know, you're making me think about how many things you can actually put in
• 19:32
  place at us.
• 19:33
  So let's say if you're doing touchpoint meetings throughout the week or beginning of
• 19:37
  the week, end of the week, that you can actually create these things ahead of time, and
• 19:43
  really kind of set up an, you know, agenda item like you do run meetings and then say, oh, you
• 19:47
  know, I've I've been thinking about, let's say, We're gonna hire a new social media person, and
• 19:53
  you've been doing this or you've been doing that.
• 19:56
  So you she could use the the reference you're talking about to train them.
• 20:01
  Mhmm.
• 20:01
  And, you
• 20:01
  know, those types of things.
• 20:03
  And I can kinda talk about what I do maybe part of the process, and then we could collated
• 20:07
  together and then you say, then give out an SOP and say, okay.
• 20:11
  Well, now this this is what we know we need.
• 20:13
  Go out and source it.
• 20:15
  Yep.
• 20:15
  Sure.
• 20:15
  Exactly.
• 20:16
  Exactly.
• 20:17
  Okay.
• 20:17
  Okay.
• 20:18
  Okay.
• 20:18
  Yep.
• 20:19
  Anything else you can think of that would be some some good basic things or even some, you
• 20:23
  know I
• 20:23
  mean, John knows, I mean, for social media, everybody is, you know, of course, new.
• 20:28
  They're used to doing posting for their own personal stuff, but when you're posting for is
• 20:33
  an entirely different thing.
• 20:35
  And, of course, you can get swamped into social media, you know, world and not even realize the
• 20:39
  time.
• 20:40
  So John, why don't you share some of the ones that we use that are free that are great out
• 20:44
  there for people that are easy to use?
• 20:46
  Okay.
• 20:46
  I know a lot of you guys you see the real great graphics and they have the great quote on it or
• 20:51
  do they have the sale, whatever that is.
• 20:54
  There's, the best program to use for that the most inexpensive and the most user friendly is
• 20:59
  camva.
• 21:00
  It's camva.com.
• 21:01
  The free version is great.
• 21:03
  You can do everything you want.
• 21:04
  They've already got the social media postings, if you click on it, they've got if you do the
• 21:08
  Facebook, it's already sized appropriately for Facebook, Twitter, they they think about
• 21:12
  everything.
• 21:12
  The only things you really gain if you use Canva paid, and I think it's $10 a month as
• 21:17
  well, is you are able to do a little more branding and you can bring in your own font.
• 21:21
  So if you have a branded font for your company, but for the general person starting out, It is
• 21:25
  a perfect program to be able to learn how to create your own graphics to a company, your
• 21:31
  social media post.
• 21:32
  Okay.
• 21:33
  Now now that you're ready to start posting for your business or your company, you might want
• 21:40
  to look into either buffer or Hootsuite.
• 21:44
  They are both free for, I believe, it's 3 accounts.
• 21:48
  Buffer is has an added bonus in the fact that you can post to your Instagram from your top.
• 21:54
  You do not have to pull out your mobile phone to post your Instagram account.
• 21:58
  So that makes buffer a little bit of a bonus in that that but they're both really inexpensive
• 22:03
  for the, paid versions as well.
• 22:06
  And they allow you to pick dates and times to schedule your post.
• 22:11
  They allow you to post to multiple channels, and you can post them at intermittent and
• 22:15
  intermittent times.
• 22:17
  So there are kind of some things to think about.
• 22:19
  Rather than having to go, oh, wait.
• 22:21
  I need to stop everything I'm doing right now because I've gotta do a post at 5 o'clock for
• 22:25
  the business.
• 22:26
  It just allows one thing to be off your plate.
• 22:29
  If you're some of those that don't like to see the posted buy option when you use a a
• 22:35
  scheduler, a lot of your social media channels.
• 22:38
  I know for sure Facebook, and I do it a lot in Facebook will allow you to go ahead and
• 22:42
  schedule your post ahead of time.
• 22:43
  You could do a month's worth of post at a time.
• 22:46
  Okay.
• 22:46
  Some things to think about.
• 22:49
  Okay.
• 22:50
  So what other things might people wanna think about going from bricks and mo mortar to
• 22:56
  virtual.
• 22:57
  What are some of the other primary things they should be thinking about?
• 23:01
  Storage and file sharing.
• 23:04
  There is Google Drive.
• 23:05
  A lot of people know Google Drive.
• 23:07
  That is one option.
• 23:09
  It can be expensive if you're going to larger datas.
• 23:13
  But you wanna keep everything as much as possible into one place.
• 23:17
  So whichever one you're gonna commit to, that's the one you wanna commit to.
• 23:21
  You wanna make sure that your personal data is not with your client data.
• 23:26
  So any of those files that you're gonna be sharing back and forth, it should be in a
• 23:29
  different section.
• 23:30
  For ourselves, for our internal stuff.
• 23:32
  We use, we have a Google drive account that's unlimited.
• 23:36
  So We have that account, which keeps all of our personal files in there, keeps our computers
• 23:41
  backed up on a regular basis.
• 23:44
  That allows us to store our computer data.
• 23:46
  And then our file data and stuff where we're gonna share out to other clients, we have that
• 23:51
  in a Dropbox account.
• 23:53
  And Dropbox is $99 a year.
• 23:55
  It allows you to do a very quick sharing very easily.
• 23:58
  It's actually integrated into the teamwork in Asana.
• 24:01
  So you can actually integrate and talk to it.
• 24:03
  So if that's where your file storage is, that helps.
• 24:07
  And then, of course, the other thing that you wanna keep track of is how are you going to
• 24:12
  back up your data now your computer is not just for gaming or for you to write your emails.
• 24:18
  It's now becoming a storage data center personal information as well as business
• 24:23
  information.
• 24:24
  So that needs to be backed up and secured.
• 24:27
  And there's lots of them out there, that you can use.
• 24:30
  Google Drive has their backup and sync.
• 24:32
  There's also, other ones.
• 24:36
  Yep.
• 24:37
  There's there's We use Blaze backup for our stuff that does the backups.
• 24:42
  That will run continuously all day while you're even as you're making new files, It immediately
• 24:48
  sees that you're making a change to a file and immediately backs it up.
• 24:51
  So those are all very good.
• 24:52
  And Blaze is cheap.
• 24:53
  It's fifty bucks a year.
• 24:55
  So it's It's spelled on as b l a I s.
• 24:58
  B l a z e.
• 25:01
  Blaise.
• 25:01
  Okay.
• 25:02
  Blaise backup.com.
• 25:04
  And it's unlimited.
• 25:05
  Okay.
• 25:06
  And they do I've had to use the restore option once before on it, and the restore option is
• 25:11
  seamlessly easy to work with if you have to have to do the the restore option.
• 25:17
  The other thing that we we might wanna think about is if you are working virtually with the
• 25:21
  team, And you have passwords that they need to have, but you don't want them to actually see
• 25:26
  the passwords.
• 25:26
  You just want them to be able to log in to that account.
• 25:30
  A password, a password saving system.
• 25:33
  Val and I use LastPass ourselves because I can share you the the login for the software or
• 25:40
  system or website without you actually getting to see the password.
• 25:44
  Okay.
• 25:44
  So you're
• 25:44
  you are And
• 25:47
  on and on the paid version, you can actually load it on everything.
• 25:50
  So you can load it on your cell phone.
• 25:52
  You can load it on your You can load it onto any app if your laptop, your desktop.
• 25:59
  So and that transfers over to all the different ones.
• 26:02
  So if you're know, somebody says, oh, I don't remember the password to this, and they contact
• 26:05
  you.
• 26:06
  You could still go on to your mobile phone and go, okay.
• 26:08
  I've got the password here.
• 26:09
  I can share it right now.
• 26:11
  So, physically, if yeah.
• 26:12
  So physically, they don't have to be at a desktop if if if they're not able to do that.
• 26:16
  They could just Exactly.
• 26:18
  You can still, you know, have it in the the password sent to you, but it's encoded, and and
• 26:23
  they don't need to see it.
• 26:24
  They don't need to see it.
• 26:24
  And that just saves you, especially if you're gonna use a one off person.
• 26:29
  So, like, you're just going to have a contractor who's going to create a page for
• 26:32
  you, or you're just going to have one that's going to do some website edits You don't wanna
• 26:37
  have to go through and make changes to your passwords every time you need to use somebody
• 26:41
  to make something or every time you a team member leaves or a new team member comes on.
• 26:46
  This just is a way for you not to have to change your passwords all the time.
• 26:51
  So let's let's talk a little bit about, zoom because I
• 26:55
  know people are there's been a lot of things happening with things like zoom.
• 26:59
  Is do you thought find Zoom is like a good platform for having meetings?
• 27:04
  Are there other things that you would suggest?
• 27:05
  We talked a little bit about kind of things could people use to connect with their team
• 27:09
  members and even family.
• 27:10
  Right?
• 27:11
  We're all kinda, you know, disconnected other than who we're living with now, those types of
• 27:16
  things with social distancing.
• 27:18
  What what recommendations would you make for, connection for teams or even people that wanna
• 27:23
  can stay connected to family at this time?
• 27:26
  We like Zoom.
• 27:28
  It allows you to record it, which is nice.
• 27:30
  You can also use something that's called Fremi, which allows you to transcribe the information.
• 27:35
  So if it is something that you need to keep for recording basses, you can actually, I think
• 27:40
  they charge I think it's less than a dollar a minute.
• 27:44
  I think it's 10¢ a minute or a penny a minute, to transcribe.
• 27:49
  So you could have the, you know, the notes.
• 27:50
  You can take the recording after it's done and completed, you can put it over to trimmy.com,
• 27:55
  and they transcribe it in less than 20 minutes.
• 27:58
  So you have an actual copy of it that you can actually look at.
• 28:02
  And it's not bad.
• 28:03
  I mean, for I would say it's probably got a 90% accuracy.
• 28:06
  There are some stuff because people have different accents.
• 28:10
  It is a little bit, it's probably about 80% in the Spanish.
• 28:15
  I know when I send my Spanish stuff over, it's a little bit less.
• 28:18
  Accuracy.
• 28:20
  But it does work, for for the purposes of having something written as well.
• 28:24
  So nobody has to sit down and take notes.
• 28:27
  Another thing that we personally use also is WhatsApp, which is available on Android's,
• 28:33
  almost everybody uses it, which is nice when you have people In our case where we're in
• 28:38
  Mexico, we have clients in Canada.
• 28:40
  We have clients in, the UK.
• 28:42
  We have clients that are in the US, and it allows them to still be able to not only chat
• 28:46
  with us, but also it has video function in there and it has voice function in there.
• 28:51
  So that's always nice.
• 28:53
  The Apple, Facebook time, or Facebook 1 is FaceTime.
• 28:58
  So those are always nice because it still allows those connections.
• 29:02
  And even Skype is an option because Skype now has a version for business.
• 29:06
  So you can have multiple people on a conference call.
• 29:09
  You could video share.
• 29:10
  You can screen share.
• 29:12
  And they have Skype recording option too.
• 29:14
  So if you had a big, a meeting and say one of your team members couldn't make it or one of
• 29:19
  them when it was late, you can always give them access to the recording and that they didn't
• 29:25
  miss anything on the meet.
• 29:26
  And there's also Slack, which is another one which allows you to do team communication.
• 29:31
  It is only via written, but it does allow you to chat with other people and talk to other
• 29:36
  people and comment on stuff.
• 29:38
  Yeah.
• 29:38
  You can check files.
• 29:40
  And you get, real time notifications on slack.
• 29:43
  So if there's a conversation going on about a project or a thing that's coming up.
• 29:48
  As soon as somebody replies or uploads a file, you immediately get a desktop notification so
• 29:53
  you're not sitting around going Well, wow, I wonder what's taken them so long to get back to
• 29:57
  me on this.
• 29:58
  And we actually use Slack, my assistant, and I, and, you know, when she's run out of all
• 30:02
  options, she'll she'll text me You know, and then the final is I've gotta pick up the phone.
• 30:09
  I've gotta pick up the phone.
• 30:11
  So, so again, when, you know, it's are all really, really good tools because, again, it it
• 30:15
  creates connection.
• 30:17
  Now tell us a little bit more about when is it that people should start to think about hiring
• 30:24
  a freelancer.
• 30:25
  Obviously, you freelance, and, you know, people may be needing it now and and just kinda trying
• 30:31
  to muddle in the park and and putting all these pieces together and, you know, probably not
• 30:36
  sleeping at night, some of them just because they're worried about, you know, all the things
• 30:40
  that how they're getting things out to their customers.
• 30:42
  So and and also tell me maybe some tips of of how might decide, you know, what's the best way
• 30:50
  to kind of, you know, source the right help that you're needing based on where you're at if
• 30:56
  you're just shifting over.
• 30:59
  Great question.
• 31:00
  Most people turn around and they especially if you're if you're struggling to learn a new
• 31:06
  program or struggling to get something done, then chances are it's probably cheaper for you
• 31:13
  to freelance it.
• 31:15
  Let's say, you know, if you're a doctor and you're charging a 100, $200, $300 an hour to do
• 31:21
  to to do clients and you're spending that 2 or 3 hours at your desk struggling or fighting
• 31:26
  over something, you're losing money.
• 31:29
  You can hire somebody as cheap as the Philippines for 2 bucks an hour all the way to
• 31:34
  the US, Canadian prices of 15 to a $100 an hour depending upon how technical you need.
• 31:40
  So it makes more common sense at that point in time, but your pride aside Stop saying I'm
• 31:46
  gonna go learn it and send it out and let it go.
• 31:50
  You even if you were to hire somebody for just the 1 hour or just for the one project, that's
• 31:55
  perfectly okay.
• 31:57
  You can do that.
• 32:00
  If you are good and you are tech savvy and you really wanna learn it because you really wanna
• 32:06
  learn it, that's something different.
• 32:08
  There's plenty of, you know, training on YouTube, the that you can go through and learn
• 32:13
  how to do it if you've got that type of tech savvy stuff to it.
• 32:17
  But the fact of the matter is somewhere in your business you're not gonna be good at something.
• 32:21
  And it it takes a good manager and a good owner to say this is not my Forte.
• 32:28
  This is what I need to delegate out.
• 32:30
  This is what I need to have sent to somebody because it makes more sense to do it.
• 32:35
  And that I say, you know, that's where it is.
• 32:37
  Is you really need to stop to think about is it costing you more money trying to do it yourself
• 32:42
  than it is send it out as a project, or do I need to have somebody do this on a regular
• 32:48
  basis?
• 32:48
  Because I'm never gonna learn how to do it.
• 32:50
  When you get into infusion soft or get into onto port or get onto the bigger programs.
• 32:56
  It's a lot of time and effort for somebody who doesn't know computers or virtual world It's
• 33:02
  just easier to pay somebody on a monthly basis and let them worry about it and let them manage
• 33:07
  it, let them run it.
• 33:09
  But it's also important to realize don't hire somebody and say, go set it up for me, go do
• 33:16
  this for me, and go do all that for me without you having control of the item.
• 33:22
  Mhmm.
• 33:22
  And we hear this a lot of times.
• 33:24
  Oh, well, I never set the item up, so I don't know the username.
• 33:27
  I don't know the password.
• 33:28
  I just know I get billed on my credit card.
• 33:30
  And as far as the companies are concerned, because I had like one client who literally
• 33:36
  lost everything they had done for 30 years because all the person did when they VA got
• 33:44
  fired is went in and changed the password.
• 33:47
  And because their name was on the account, instead of the owner's name on the account, In
• 33:55
  that case, it was Amazon file sharing.
• 33:57
  They said we can't help you.
• 33:59
  It's that's the owner.
• 34:00
  Doesn't matter who's paying for the bill.
• 34:02
  So it's very important.
• 34:04
  Take the time to you set it up.
• 34:07
  You make the username.
• 34:09
  You make the password.
• 34:11
  Paid for the additional user, whatever it is, most companies will give you at least one user
• 34:15
  and
• 34:15
  then give them that
• 34:17
  password never give them your password, your logins so that you are always in control of
• 34:24
  your account.
• 34:26
  Good tip.
• 34:26
  I've heard of people struggling with, you know, they've contracted things out and they don't
• 34:31
  know the username and password.
• 34:33
  And then, you know, they've had maybe you know, some kind of maybe not perfect ending or
• 34:38
  whatever, and they're struggling to get their their, you know, their IP information back
• 34:42
  because the person is, you know, not getting along with them or holding it, you know, that
• 34:47
  is yeah.
• 34:48
  Yeah.
• 34:48
  That's what we call it.
• 34:49
  We call it call in holding clients hostage.
• 34:52
  And it's very important.
• 34:53
  I know I know a lot of people are confused.
• 34:55
  They don't know how to do it.
• 34:56
  If you go into Entrepreneurport and you don't know how to set up an account on
• 35:00
  Entrepreneurport, pick up the phone and call them, say, look, I don't know how to do this.
• 35:03
  Here's my credit card.
• 35:05
  They'll do it for you, but at least you know it's in your name.
• 35:09
  You know, most places have online chat or a telephone number that you can call, just pick
• 35:14
  up the phone and say, I don't know how to do it.
• 35:16
  I've got to hire the workout, but I want it in my name.
• 35:21
  So tell us tell them, tell the listeners, how you work with companies now, that come to you,
• 35:26
  because I think that's important.
• 35:27
  We've talked about the entire how do you move over from, you know, bricks and mortar to
• 35:33
  virtual?
• 35:33
  So tell them what your, you know, what you do with companies and what services you offer?
• 35:39
  Because I think, probably a lot of people are needing the services, but they don't know
• 35:43
  people don't know where to go.
• 35:44
  Right?
• 35:45
  If they've got, you know?
• 35:48
  Our website is theobgs.com or the online business gurus.com, either one.
• 35:54
  If you are Latin speaking or Spanish speaking, then Spanish speaking, list is there.
• 35:58
  It'll change it over to the Spanish side for you.
• 36:01
  So we offer services in both languages.
• 36:04
  We offer everything from strategy to planning services all the way to high end done for you
• 36:10
  services.
• 36:11
  We do done with you services.
• 36:13
  So if somebody wants to actually learn it and do it themselves, we actually can do one on one
• 36:17
  training with you.
• 36:19
  Via zoom or via another matter.
• 36:21
  Usually, we do it through zoom and actually walk the person through step by step how to do
• 36:26
  something So they're aware how to do it.
• 36:28
  So we offer those trainings, and they get the recordings so they'd be able to have it for
• 36:32
  life.
• 36:34
  But we understand that people get lost and they just don't take if we can't do it, we'll get
• 36:45
  you to the right person or place to get it done.
• 36:48
  Mhmm.
• 36:48
  Mhmm.
• 36:50
  And I think to your point, right, like someone me when I was transitioning over, you know, at
• 36:54
  first, you're thinking, I don't have the extra income, but then you know, you get to the point
• 36:59
  where you think, I'm gonna lose my mind here if I try to figure out one more of these things.
• 37:03
  That that that's what that's literally what was, you know, and then then with all the
• 37:07
  pressure in the time that people are going and they're having to do this now.
• 37:10
  There's no choice.
• 37:11
  I did it 5 years ago when I started my own business and and still, I was like, oh, I could
• 37:16
  figure this out.
• 37:17
  Oh my god.
• 37:17
  I can't figure this out.
• 37:19
  And then you, you know, and then you realize how much time you had lost till I got to the
• 37:23
  point where I had my virtual assistant and I thought and I I always say thank you that I did
• 37:29
  that because what it afforded me to do, which is to get out there, to speak more, to train
• 37:34
  more, to consult more, to to just pick up the do my videos, all those things that only I can
• 37:40
  do.
• 37:41
  And like you said, when you look at your hourly rate based on, you know, what I would I'm
• 37:44
  making compared what, I had to put out.
• 37:47
  It was completely worth the investment because then I could continue to scale up the business
• 37:51
  versus me, you know, trying to say, well, I'm sure I can afford it now.
• 37:55
  It it was kinda recognizing that that investment, whatever that 10, you know, $50
• 38:00
  was, what was the return on that That's right.
• 38:03
  And that's that's the attitude.
• 38:05
  The attitude you have to have is it's a VA or a freelancer is not an expense.
• 38:09
  It's an investment.
• 38:11
  Right.
• 38:11
  Absolutely.
• 38:12
  You have to look at it that way because they're there.
• 38:14
  They're gonna be the ones that are gonna be able to get you those your hands because you
• 38:20
  just cannot do it yourself.
• 38:21
  It doesn't matter who you are or where you are in your business you just can't do it yourself.
• 38:28
  And you're gonna have to ask for help if you're gonna wanna succeed.
• 38:31
  And if you don't, you're gonna fail.
• 38:33
  Right.
• 38:33
  And you're gonna get mentally tired.
• 38:35
  And I could tell you when I was starting mine, I got to the point where I was like, oh, I'm
• 38:39
  I'm I'm tired.
• 38:41
  So I what I was supposed to be doing, I didn't time to because all this other stuff, which I
• 38:45
  that is not my gift.
• 38:47
  My gift is not the microscopic.
• 38:48
  And if I had to watch 1 more YouTube, you know, video I was gonna pitch my computer.
• 38:53
  I got to that point where I realized, okay.
• 38:55
  I have to save my energy to be able to do what my gift is, which is not the my endoscopic and
• 39:00
  then finding someone, and that fit is important.
• 39:03
  Would you agree?
• 39:04
  Most definitely.
• 39:05
  Right?
• 39:06
  So, Tiffany, so do you suggest people, like
• 39:10
  We actually are offering you, your audience a free checklist that goes through basically what
• 39:15
  interview are vital for you to ask, when you're gonna hire a freelancer.
• 39:21
  And then we also have in there on that on that as the bonus.
• 39:24
  We're giving you of where to find your first VA is your first freelancers so that there's links
• 39:30
  in every place and resources for them to go to.
• 39:33
  You'll have the link.
• 39:34
  So that helps them through, but the the key is you never want your VA or whoever you're gonna
• 39:41
  use to hold you hostage.
• 39:43
  You never wanna pay 100% upfront.
• 39:45
  Right.
• 39:47
  Do not always think that because you could communicate on a Zoom call for the first call
• 39:53
  and everything is wonderful and great and you think this is heaven and slice and everything
• 39:56
  else, that you're free not to check the references.
• 40:02
  Check the references.
• 40:04
  And ask people.
• 40:05
  I mean, there are plenty Facebook groups that you're in, and it doesn't hurt to find out or
• 40:10
  ask people.
• 40:11
  Has anybody ever heard of so and so and so and so and what are your experiences so that you're
• 40:17
  aware of it because it is an investment.
• 40:20
  And there's nothing worse than paying somebody to do something and you're 6 hours into paying
• 40:26
  somebody to find out that they're inept or incapable of doing it, even though they assured
• 40:31
  you, oh, sure I can do it.
• 40:32
  And there are plenty of people out there.
• 40:34
  Oh, yeah.
• 40:34
  I could do this.
• 40:35
  Oh, yeah.
• 40:35
  I could do that.
• 40:36
  Oh, yeah.
• 40:36
  I could do this.
• 40:37
  Oh, yeah.
• 40:37
  I can do that.
• 40:38
  Or they have a team that's got fifty people and they can't manage their team.
• 40:43
  So they have no idea where this where this project is, and it's in somebody's hands so
• 40:48
  that they were out sick today.
• 40:49
  So now you're gonna have to hold.
• 40:51
  So it's important to understand, first of all, who are you hiring?
• 40:56
  Why are you hiring them and ask them point blank?
• 41:00
  What is your forte?
• 41:03
  And only hire them for that one forte.
• 41:05
  You may have to hire 6 or 7 people.
• 41:08
  And that's okay because they're all good at what they're doing, which is gonna cost you a
• 41:13
  lot less than if you hire one person and get them out of their forte where they're wasting
• 41:18
  hours and hours of your time and your money, trying to get something done because they're on
• 41:24
  YouTube videos trying to learn how to do it.
• 41:27
  Right.
• 41:27
  The other thing I would add to that too is not everybody is going to be a good fit for you.
• 41:34
  And there it's just how it is.
• 41:36
  We have clients that will not work with me.
• 41:38
  They only wanna work with Valerie.
• 41:40
  Then we have clients that only work with me.
• 41:42
  They don't wanna work with her.
• 41:42
  You're so make sure that when you finally decide on that person, that you have that good
• 41:52
  repertoire.
• 41:53
  You have already a good basis of of communication.
• 41:57
  You feel comfortable working with that person and they feel comfortable working with you.
• 42:03
  There's nothing worse
• 42:03
  than trying to force a working relationship because
• 42:03
  you want their expertise and you end up hating them and hating
• 42:09
  everything about the working relationship.
• 42:09
  So take a few extra
• 42:09
  minutes and get to know that person.
• 42:09
  We always say 2 calls.
• 42:17
  Your first call to talk to them about what they can do, what they know.
• 42:21
  And the second call is a follow-up call to say, okay.
• 42:24
  These are great, but tell me this and tell me that.
• 42:27
  Wanna make sure that whoever you're working with, you're comfortable with.
• 42:30
  Yeah.
• 42:31
  And I I guess And the
• 42:31
  other thing is just ask if they've got trial times, a lot of people like our ourselves will,
• 42:36
  you know, if it's a small cheap project that takes us an hour or something like that, a lot
• 42:40
  of times we'll do it for free.
• 42:43
  Depending on what the expertise of the item is, or we'll do it.
• 42:47
  You know, we do a money back guarantee.
• 42:49
  If we can't get the item done or if it's not to your satisfaction, we don't charge you.
• 42:54
  There are a lot of people out there that do trial period.
• 42:56
  So they'll do, you know, 1 hour, 2 hours, or 3 hours as a trial at a discounted rate and see
• 43:02
  if you like the work.
• 43:03
  So don't be afraid to ask You know, if you're not, you're not a 100% sure it's your first
• 43:09
  time maybe.
• 43:10
  You've checked out the references, but there's half and half, and you're really just testing
• 43:15
  the waters, don't be afraid to negotiate.
• 43:18
  Absolutely.
• 43:18
  And I think, sometimes if you're beginning and you're trying to find someone.
• 43:22
  If you're trying to find somebody to say do a Facebook ad and you have no clue that you have
• 43:28
  no clue and you don't know what you know, how much to pay per hour and all that stuff?
• 43:33
  These are all things that I went through and went, I don't know.
• 43:36
  I don't, you know, and then you kind of fumble around in the dark and what I would do
• 43:39
  initially before I got my views, I would I would do one project at a time.
• 43:43
  And then if I, you know, if I was, you know, okay with that person, then I would use them
• 43:47
  again.
• 43:48
  And if I didn't, I would just kinda move on.
• 43:49
  And I would say, is it does anybody know anybody that is good at doing in shows and out
• 43:54
  shows for podcasts.
• 43:55
  Right?
• 43:55
  Like, so I I I've been there.
• 43:57
  So I I get what you're saying, and it's and and some of them have done horrible jobs.
• 44:02
  Other ones, I think, oh, I can't lose your contact information because I need you.
• 44:06
  And and now my VA, she sources out things because I trust her judgment.
• 44:11
  And she'll find 3 or 4 people, and she'll say, okay.
• 44:14
  I'm gonna send it to them.
• 44:15
  And, you know, they're gonna send you back.
• 44:17
  You just tell me what you, you know, who are who's in the final, and then I'm gonna and then
• 44:20
  I say to her, you the decision because I know that people have capacity.
• 44:23
  So I think all these things that you're giving are really, really good tips.
• 44:28
  So, you know, I know we could probably talk about a lot of other things.
• 44:32
  And I I I thank you for your time.
• 44:35
  I'm sure you've been super busy and your business is growing, based on our time.
• 44:40
  So so, again, any last words before I let you go, we're gonna, you know, obviously, you're
• 44:42
  gonna provide me with the to some of the things we've discussed.
• 44:49
  We'll make sure your website is available.
• 44:52
  Those types of things.
• 44:54
  Any last things you wanna share, Valerie and Jonah before
• 44:56
  I let you go?
• 44:57
  Going for brick and mortar to online is not as scary as you think.
• 45:01
  Okay.
• 45:02
  I know it feels scary right now, but once you get some things in place and you've done it for
• 45:07
  a few days.
• 45:08
  It's not as scary as you think it will be.
• 45:11
  And it's gonna take patience.
• 45:14
  You're not gonna succeed over day.
• 45:16
  It's you are gonna have failures.
• 45:18
  Things are not gonna work.
• 45:20
  Softwares are gonna fail.
• 45:21
  There's gonna be spelling mistakes.
• 45:23
  There's gonna be grammar mistakes.
• 45:25
  It's gonna go out on the wrong time.
• 45:27
  Those things are hap happens.
• 45:29
  It's just part of it.
• 45:30
  You're not the only one.
• 45:31
  So take a deep breath and fix whatever is wrong and move forward.
• 45:32
  Don't let it stop
• 45:37
  you.
• 45:38
  Well, thank you.
• 45:39
  Those are some great words.
• 45:40
  I should have met you a couple years ago.
• 45:42
  So,
• 45:42
  again, what am I taking away?
• 45:43
  I I think you know, we have a lot going on and a lot of people were coping with a lot of
• 45:52
  uncertainty.
• 45:53
  So, you know, not taking out an extra thing that's gonna deplete that capacity for you to
• 46:00
  stay present in your business.
• 46:02
  You know, just reach out have a conversation with them or, you know, they're gonna let it
• 46:07
  let give us that checklist about how you could, look at who the qualities make sure I interview
• 46:13
  a couple people and go with, like, Donna said, do 2 interviews, not just one.
• 46:18
  And, of course, references, you know, and then, you know, and then try it.
• 46:22
  Some people like she said has the, you know, try it for, you know, at first or a money back.
• 46:27
  Look for those as you're getting your feet wet.
• 46:29
  As you get a little bit better, you get a little bit more confidence, and then you can go
• 46:32
  from there.
• 46:33
  So enjoy your weather in Mexico.
• 46:36
  Thank you.
• 46:37
  And if I ever come down, I'm gonna come in this YouTube.
• 46:41
  So and stay safe and, you know, thanks for all the things that you shared.
• 46:45
  I'm sure a lot of people are going to take a lot of things out.
• 46:48
  And, we'll we'll have all the links available.
• 46:50
  So, again, it's Roxanne Sanderhart.
• 46:52
  If you're needing anything around the elemental wellness, related to mental well-being, you can
• 46:58
  go my website.
• 46:59
  It's Roxanne.
• 47:01
  Thanks a
• 47:01
  lot, ladies.
• 47:02
  Thanks for having
• 47:03
  us.
• 47:03
  Thank you.
• 47:04
  You're welcome.
• 47:06
  Thanks for tuning in to authentic living with Roxanne, creating the space for positive,
• 47:11
  healthy change.
• 47:13
  Roxanne is a keynote speaker psychotherapist and coach to work with Roxanne, visit
• 47:19
  rocksandurhaj.com/blueprint.
• 47:23
  We'll see you next time.
• 47:25
  On authentic living with Roxanne.