140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli

Punk CX: Customer Experience Insights with Adrian Swinscoe · Nov 17, 2020 · 40m

Today’s interview is with Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. Joseph joins me today to talk about his new book: Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges, why he wrote the book, what can we learn from all of the leaders he talked to and what leaders should be doing going forward, particularly when it comes to improving the customer, employee and leader experience.

This interview follows on from my recent interview – How can you relate…