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SHIFT BREAK! Why The Best Hospitality Starts With The Transactional!
We talk about how we want to provide an experience for the guest, to connect with them, to make a positive impact. The way to get there though is through embracing what may seem like the opposite of what we want, the transactional. Gasp!
Today on Shift Break we will be talking about why the transaction between you and the customer, the ordinary exchange of money for goods, is the gateway and foundation to building a truly remarkable business and hospitality experience!
Related episodes:
In Praise of the "Transactional"
518: How to Run a Coffee Shop w/ Meaningful Hospitality
505: Maintaining…
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