EP. 248 Your Metamessage is The Real Message- Truth #11
Your words are only part of what people hear.
In Truth #11 of ASLAN’s 30 Truths for 30 Years series, Tom Stanfill and Tab Norris explore the power of the metamessage, the meaning communicated through your tone, expression, attention, body language, and motive.
They discuss how a technically correct question can still sound accusatory, why customers can sense when a seller is focused on the deal instead of the person, and how preparing for bad news can help you respond with genuine concern rather than self-interest.
You will also learn how to recognize when your metamessage is creating…
The skinny
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