The HFL Education Business Services Podcast - When complaints turn vexatious, what can school leaders do?
School complaints are a normal part of educational leadership, but what happens when a complaint becomes persistent, unreasonable or impossible to resolve? As schools face increasingly complex complaints, leaders are finding themselves spending significant amounts of time managing situations that can quickly become overwhelming.
In this episode, Catherine Loake is joined by HFL Education Complaints Manager Paul Davis to explore what constitutes a vexatious complaint and how school leaders can respond.
The conversation also examines communication restrictions, the role of governance, the risks…
The skinny
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