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Losing Huge Customers and Please Text our COO – Business Brain 782
In this episode of Business Brain, we start with a simple receipt that carried a big idea: a restaurant inviting you to text its COO directly, real number and all. You’ll hear why radical accessibility sends exactly the right message to your customers, how the age of personalization lets you automate and stay personal at the same time, and why every business is really in the customer service business. Small touches like proactive reports and easy feedback loops are how you build loyalty that lasts.
Then we get into the hard stuff: what happens when a giant customer disappears overnight…
The skinny
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