Latest / The Chief Customer Officer Podcast
EP010: You Can't AI Your Way Out of Bad Data
Jay Nathan and Jeff Breunsbach get into the foundational data problem most SaaS teams are ignoring — and why it's about to become a crisis. If your data is siloed, your AI agents will be siloed too.
Plus: Jay introduces "Company as Code," a markdown-in-GitHub system for building personalized outreach and landing pages at scale — and why the same playbook applies directly to customer success.
KEY TAKEAWAYS
Start with a customer master record: Before any AI agent can help you, you need a deduplicated view of your customer outside your CRM. Jay spoke with companies from 150 to 3,500 people this…
The skinny
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