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Episode 150: The Baby Boomers Are Taking Their Knowledge with Them: The Importance of Process Documentation
RTA CEO Josh Turley and head of product & consulting Marc Canton explore a recent client’s struggles replacing institutional knowledge of systems when seasoned employees move on and technology changes.
Josh and Marc explain how essential it is to document all of your processes and procedures—even the most common, obvious processes that you do every day—and thinking about the person who comes in behind you (like when you leave, retire, or just go on vacation and don’t want to be disturbed by work).
What would happen if your most seasoned fleet professionals were abducted by aliens and you had…
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