Episode 262 - Darcy Doty and MVA Operations and Customer Experience
In this episode, we speak with Darcy Doty, Vice President, Motor Vehicle Administration Operations and Customer Experience, about her work and new initiatives at AAMVA to develop standards, best practices, and guidelines for agency operations, customer service, and management to support service delivery and optimal agency operations.
Host: Ian Grossman
Producer: Claire Jeffrey and Chelsey Hadwin
Music: Gibson Arthur
This episode is brought to you by CHAMP. CHAMP’s government suite modernizes DMVs with a secure, configurable platform that replaces or enhances existing systems. Say goodbye to…
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