Top 3 Things Your Phone Team MUST Be Effective At with Laura Hatch

Bulletproof Dental Practice · May 7, 2020 · 52m

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Bulletproof Dental Practice Podcast Episode 157

Hosts: Dr. Craig Spodak & Dr. Peter Boulden

Guest: Laura Hatch

Key Takeaways

Introduction

Front Office Rocks

Importance of Front Office Team

"Walk a Mile in My Shoes" Challenge

We've Always Done it That Way

Ideal Time for New Patient Call

Questions from a Patient's Perspective

Delivering Happiness

Potential New Patient Calls

Respect the Phone, A Butt in a Chair

The Dual Close

Training, Guidelines, Scripting

Systems & Speaking from your Heart…