294. Mastering Customer Experience: Insights from David Avrin on Navigating the New Consumer Economy
In this episode of The Daily Influence, host Brian Smith sits down with renowned customer experience expert and best-selling author David Avrin. With over three decades of experience, David shares actionable strategies from his books, including his latest Ridiculously Easy to do Business With, that businesses can implement to thrive in today's fast-paced, customer-driven market. The conversation dives deep into the importance of being "ridiculously easy to do business with," and staying "Visible" as well as the challenges of maintaining customer loyalty in a digital world, and…
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