Why The F&I Office Feels Like A Timeshare Presentation with Robert Steenbergh, Esq. | Auto Collabs
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As auto loans stretch longer and negative equity piles up, one former prosecutor explains why transparency—not pressure—might be the most profitable move dealers can make.
Robert Steenbergh didn’t come up through the showroom—he came from the courtroom. After years as a prosecutor and later representing dealers as an attorney, Robert saw both sides of the auto industry’s biggest tension point: compliance versus profitability. What surprised him most wasn’t dealer intent, but how over-regulation, fear-based selling, and rushed F&I processes quietly eroded trust with customers…
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