From AI Adoption to AI Transformation: The AX-5R Framework for Socio-Technical Work System Redesign — Shin et al. (2026)

1 More Paper · Oct 9, 2026 · 2h 50m · transcript

Generative artificial intelligence (AI) has diffused rapidly, yet adoption has not reliably progressed to AI transformation (AX). Firms grant tool access but fail to redesign workflows, clarify accountability, govern risks, or measure value. The gap is a socio-technical systems problem, not a productivity problem: AI tools are inserted into existing routines without redesigning task interdependencies, decision rights, oversight loops, or performance feedback. This paper develops AX-5R, a socio-technical systems architecture that converts fragmented AI use into accountable, governable, and…