Michel Stevens - CXM Academy - How Can We Improve CX Events?
Michel Stevens is Course Director at the CXM Academy. He is also a managing partner at goCX. He is based in Antwerp, Belbium.
The CXM Academy aims to build training for the real world - interactive and culturally relevant.
In this conversation with Peter Ryan, Michel talks about CX events. Why are so many of them so repetitive? Why are they flooded with the same speakers talking about the same subjects? Why do events focus on getting 1,000 through the door rather than on high quality information?
https://open.cxm.academy/
https://www.gocx.eu/en/
https://www.linkedin.com/in/michelstevens/…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.