383: How to Train a Manager

Keys To The Shop : Equipping Coffee Shop Leaders · Dec 13, 2022 · 28m

It is easy to assume that if you have found the right person for the manager role then they will not need very much investment or guidance from you to get the hang of things. After all, they are amazing and you trust their "can do" attitude will be enough to help them succeed.

Obviously this is not the case, but that doesn't stop this misconception from being repeated over and over again in cafes around the world.

Truth is that no matter who you hire you will need to have a structured plan for how they will be onboarded, trained, and invested into over a significant period of time so they are…