Owen Campbell - Kura - How BPOs Can Work With Regulated Industries
Owen Campbell is the operations director at Kura. He is based in Glasgow, Scotland.
Kura is a BPO based in the UK, but also with operations in South Africa. They have a number of clients from various regulated industries and Owen talked to Mark Hillary about the differences between a client that has complete control over all their services and a client from a more regulated environment.
What needs to be considered when working to design CX for a regulated industry?
https://www.linkedin.com/in/owen-campbell-a4602b173/
https://www.wearekura.com/
SUMMARY
Mark Hillary and Peter Ryan discuss the…
The skinny
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