Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Dell CIO/CDO Jen Felch on Culture, Innovation, and the Interplay Between Consumer and Enterprise Experiences
826: Companies often serve a variety of clients ranging from individual consumers to large-scale organizations. When delivering experiences for each of these clients, Jen Felch, CIO and CDO at Dell, believes they are one and the same. In this interview, Jen explains the interplay between these two types of experiences her team delivers and the customer-centric mindset she fosters at the company. She describes the benefits and challenges of being customer zero for the company’s products, the management of the organization’s modernization efforts, and what having a magnetic and transformative…
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