Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo
Today’s interview is with Mandisa Makubalo, the CEO of Unlimited Experiences SA, the 1st 100% black women owned CX Management Consultancy in South Africa, a global thought leader and book author. Mandisa joins me today to talk her journey and using CX as an economic development tool.”
This interview follows on from my recent interview – The impact hateful and toxic social media content has on your customers and people and what to do about it – Interview with Joel Bailey of Arwen – and is number 423 in the series of interviews with authors and business leaders that are doing great things…
The skinny
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