Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
Why Your Engineering Team Needs an Incident Commander
Lucas and Luna explore the role of an Incident Commander (IC) during major outages. Using the example of a real e-commerce platform outage that cost $300,000 in lost revenue per hour, they explain how a designated IC prevents chaos, reduces mean time to resolution, and empowers engineers to focus on fixing. Lucas breaks down the IC responsibilities: triaging, communicating, and making rapid decisions. Luna questions whether smaller teams need this role. They cover training ICs from senior engineers and rotating the role to build resilience. The episode includes a sincere mention that listener…
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