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Customer Service Is So Bad That I'm Siding With A Spoiled Celebrity · The Matt Walsh Show

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  Speaker 1: that you're there and ready to watch. In the meantime,
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  Speaker 1: all these years later, you have to give some credit
• 1:35
  Speaker 1: to a very different show that used to air on
• 1:38
  Speaker 1: Fox called American Idol.
• 1:40
  Speaker 2: It was, I think actually it still airs or maybe
• 1:42
  Speaker 2: it airs somewhere else. It doesn't matter. It was billed
• 1:44
  Speaker 2: as a talent.
• 1:45
  Speaker 1: Show that would produce a pop star everybody would be
• 1:47
  Speaker 1: talking about for decades and a program that would create
• 1:50
  Speaker 1: the next Elvis with a legion of fans who obsess
• 1:53
  Speaker 1: over the star's every move.
• 1:55
  Speaker 2: And while the show never produced.
• 1:56
  Speaker 1: Any talent on par with Elvis or really very few
• 1:59
  Speaker 1: even on par with like the typical Elvis impersonator you'd
• 2:02
  Speaker 1: find on the side of the road in Vegas, it
• 2:04
  Speaker 1: did manage to create Kelly Clarkson in a brief moment
• 2:07
  Speaker 1: before the monoculture died. Something like 20 million people tuned
• 2:11
  Speaker 1: in to watch Clarkson win the title of American Idol
• 2:14
  Speaker 1: in September of 2002. Something that would never happen again
• 2:17
  Speaker 1: for a show like that these days. And despite the
• 2:19
  Speaker 1: fact that she always seemed sort of like an AI-generated
• 2:23
  Speaker 1: musician from an age before AI, with song lyrics that
• 2:27
  Speaker 1: are cliches like, what doesn't kill you makes you stronger,
• 2:31
  Speaker 1: Kelly Clarkson has somehow endured. Probably in part because she
• 2:35
  Speaker 1: is actually a talented singer, which is a rarity in
• 2:37
  Speaker 1: pop music these days. So she still has a large,
• 2:40
  Speaker 1: dedicated fan base, maybe not as large as it used
• 2:43
  Speaker 1: to be, but still large, in the year 2026. They're
• 2:46
  Speaker 1: kind of following based on a shared monoculture event that
• 2:49
  Speaker 1: is very difficult, if not impossible, to replicate today, now
• 2:53
  Speaker 1: that everybody has their own personalized algorithm. In fact, Clarkson's
• 2:56
  Speaker 1: influence is apparently so significant that she could command the
• 2:59
  Speaker 1: attention of the entire world with a very run-of-the-mill social
• 3:03
  Speaker 1: media post about a bad customer service experience she recently adored.
• 3:07
  Speaker 1: And here's what she wrote on Saturday, quote, just drove
• 3:11
  Speaker 1: all the way to Brooklyn to check out this store
• 3:12
  Speaker 1: I thought looked really rad and had a few things
• 3:14
  Speaker 1: in mind to buy. It literally was looked at as
• 3:16
  Speaker 1: if I couldn't afford it and was told he could
• 3:18
  Speaker 1: find something comparable for me.
• 3:20
  Speaker 2: Wow, dude, you're an.
• 3:21
  Speaker 1: Idiot and just lost a huge sale, but y'all should
• 3:23
  Speaker 1: go check out Art of Play in Brooklyn if you
• 3:26
  Speaker 1: enjoy being treated like Julia Roberts' character in Pretty Woman.
• 3:30
  Speaker 1: For sure, check it out. Thumbs down emoji. Now, I
• 3:34
  Speaker 1: saw this post along with six billion other people My
• 3:38
  Speaker 1: first reaction was like, obviously, I don't care. But then
• 3:40
  Speaker 1: my second reaction, if I have to care, which I don't,
• 3:43
  Speaker 1: is that I'm on Kelly Clarkson's side. And that's not
• 3:45
  Speaker 1: because I care about Kelly Clarkson or know anything about
• 3:48
  Speaker 1: her or know anything about.
• 3:49
  Speaker 2: This incident or care about the incident.
• 3:52
  Speaker 1: It's simply because customer service is truly abysmal everywhere now,
• 3:58
  Speaker 1: just rock bottom. And therefore, I'm going to point out
• 4:01
  Speaker 1: I automatically am on the side of anyone complaining about
• 4:05
  Speaker 1: customer service. If you're saying you had a terrible customer
• 4:07
  Speaker 1: service experience, I believe you and I'm with you.
• 4:10
  Speaker 3: Right?
• 4:10
  Speaker 2: Believe women.
• 4:11
  Speaker 1: That's what I say, at least when it comes to
• 4:13
  Speaker 1: customer service. And I choose to believe that. In truth,
• 4:17
  Speaker 1: the reason this post resonated with so many people has
• 4:20
  Speaker 1: nothing to do with Clarkson or her music, but because
• 4:22
  Speaker 1: pretty much everyone else has come to the same realization.
• 4:26
  Speaker 2: Everyone knows this. It is rock bottom.
• 4:28
  Speaker 1: Whether you're at the airport, ordering food, dealing with health insurance,
• 4:33
  Speaker 1: whatever it is, The experience is noticeably worse than it
• 4:38
  Speaker 1: has ever been before, and certainly worse than it was
• 4:41
  Speaker 1: in the pre-COVID era. So when Kelly Clarkson had a
• 4:45
  Speaker 1: meltdown over this bougie toy store in Brooklyn, many of
• 4:49
  Speaker 1: us are predisposed to agree with her. Not that we
• 4:52
  Speaker 1: actually care about this particular incident, but it's a symptom
• 4:55
  Speaker 1: of a larger problem. It's not because she's a celebrity,
• 4:58
  Speaker 1: but because she's a customer. And we know that customers
• 5:01
  Speaker 1: are generally treated like garbage everywhere. I mean, everywhere, in
• 5:06
  Speaker 1: almost every store or restaurant in America, and it's only
• 5:11
  Speaker 1: getting worse.
• 5:12
  Speaker 2: And it didn't used to be this way, at least
• 5:14
  Speaker 2: not this bad.
• 5:17
  Speaker 1: Now, the collapse of customer service in this country should
• 5:19
  Speaker 1: be studied, and in a moment, we'll, and we've talked
• 5:22
  Speaker 1: about it before, but we'll take a close look at
• 5:24
  Speaker 1: what's happening at a systemic level to make customer service
• 5:27
  Speaker 1: so utterly terrible. And that does matter because it's quality
• 5:30
  Speaker 1: of life. It affects, this is your experience on a
• 5:32
  Speaker 1: day-to-day basis. And if it's miserable, that matters. Now, the
• 5:37
  Speaker 1: Kelly Clarkson Bird story admittedly deserves some further scrutiny, mainly
• 5:42
  Speaker 1: because the owner of this bougie toy store simply.
• 5:44
  Speaker 2: Cannot help himself.
• 5:46
  Speaker 1: If you had to design an avatar to represent the
• 5:48
  Speaker 1: quintessential smug, condescending, insufferable millennial small business owner, you wouldn't
• 5:56
  Speaker 1: come up with anything better than this guy. Now, at first, though,
• 5:59
  Speaker 1: the store's response to Clarkson Post seemed reasonable enough to
• 6:02
  Speaker 1: a lot of people. So here's what they posted on
• 6:05
  Speaker 1: Instagram as they were getting flooded with negative comments and
• 6:08
  Speaker 1: bad reviews by Clarkson's fans. Quote, yesterday, Kelly Clarkson visited
• 6:13
  Speaker 1: us in Brooklyn and inquired about buying Molly, a one
• 6:15
  Speaker 1: of a kind singing and dancing bird automaton who plays
• 6:18
  Speaker 1: an important role in the magic shows we host here.
• 6:21
  Speaker 1: Molly is permanently attached to the wall and isn't for sale. However,
• 6:23
  Speaker 1: the negative experience Kelly described on Twitter would resonate with
• 6:25
  Speaker 1: anyone who's ever felt judged in a shop at Art
• 6:27
  Speaker 1: of Play. Whether someone comes in to make a purchase
• 6:30
  Speaker 1: or simply look around for a while, they're equally welcome.
• 6:33
  Speaker 1: Imagine our surprise when our small business, small local business,
• 6:36
  Speaker 1: was suddenly attacked by 8 million people who've never visited
• 6:39
  Speaker 1: our store. It's been a surreal experience to be the
• 6:41
  Speaker 1: focus of such widespread outrage after just one mention by
• 6:44
  Speaker 1: a celebrity.
• 6:44
  Speaker 2: We're going to keep.
• 6:45
  Speaker 1: Our heads down and hopefully we can clear things up
• 6:47
  Speaker 1: with Kelly someday. As a talented, popular singer once said,
• 6:50
  Speaker 1: what doesn't kill you makes you stronger. Now, if you're
• 6:53
  Speaker 1: trying to demonstrate that you're not a passive-aggressive, condescending establishment,
• 6:56
  Speaker 1: it's not the kind of reply you want to post.
• 6:59
  Speaker 1: They strongly imply that Clarkson is a complete idiot who
• 7:01
  Speaker 1: wanted to buy a robot bird that was attached to
• 7:03
  Speaker 1: the wall and she didn't understand when the employees told
• 7:05
  Speaker 1: her that she couldn't do it. They don't offer any
• 7:08
  Speaker 1: specifics on this point one way or another. And then
• 7:10
  Speaker 1: the next breath, they go on to praise Clarkson as
• 7:12
  Speaker 1: talented and express a desire to patch things up.
• 7:15
  Speaker 2: Now, for the record, this.
• 7:17
  Speaker 1: Here is footage of Molly, the robot bird in question. Apparently,
• 7:21
  Speaker 1: it's very popular with bird watchers because the robot bird
• 7:24
  Speaker 1: does a good job mimicking the kind of tiny spastic
• 7:26
  Speaker 1: movements that birds do. when they're sitting on power lines
• 7:29
  Speaker 1: or whatever. So here's the bird that Kelly Clarkson apparently wanted.
• 7:33
  Speaker 2: To buy, watch. One more time, bring it on home, Molly.
• 8:00
  Speaker 1: If you're trying to furnish like a torture chamber for
• 8:02
  Speaker 1: your worst enemy and you have an unlimited amount of
• 8:04
  Speaker 1: money lying around, it's a very reasonable price. It's a
• 8:08
  Speaker 1: great way to replicate the feeling of having a bird
• 8:10
  Speaker 1: that somehow gets into your house and flies around the
• 8:13
  Speaker 1: ceiling and annoys everyone by chirping constantly until it finally
• 8:17
  Speaker 1: decides to fly into a glass window and die. So
• 8:20
  Speaker 1: assuming she's trying to inflict an extreme amount of pain
• 8:22
  Speaker 1: on someone, I completely understand why Kelly Clarkson would have
• 8:25
  Speaker 1: expressed interest in this bird. It kind of reminds me
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  Speaker 1: of like a toy Aside from the price tag, it
• 8:30
  Speaker 1: reminds me of a toy that some terrorist family member
• 8:33
  Speaker 1: would give one of my kids for Christmas. We all
• 8:36
  Speaker 1: have to listen to the noise incessantly for two and
• 8:38
  Speaker 1: a half days before the toy ends up suffering a
• 8:40
  Speaker 1: terrible and unexplained accident. Or someone, completely by mistake, throws
• 8:45
  Speaker 1: it in the trash can outside. That tends to happen
• 8:48
  Speaker 1: after Christmas sometimes with annoying toys. I don't know how
• 8:50
  Speaker 1: it happens.
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  Speaker 2: It's the worst thing.
• 8:53
  Speaker 1: Anyway, in her next post replying to the passive-aggressive bougie
• 8:56
  Speaker 1: toy store, as we continue to follow this saga for
• 8:59
  Speaker 1: some reason. Clarkson explained that the bird actually had a
• 9:02
  Speaker 1: price tag in the store, contrary to what the store
• 9:05
  Speaker 1: is now claiming.
• 9:05
  Speaker 2: Here's what she wrote.
• 9:07
  Speaker 1: Quote, cool, cool, sure it wasn't for sale. That's the
• 9:10
  Speaker 1: narrative Art of Play is going to go with. So
• 9:13
  Speaker 1: the whole conversation we had when I asked you if
• 9:16
  Speaker 1: it was for sale whilst pointing to the price tag, whilst?
• 9:23
  Speaker 2: Who uses whilst? You're an American. Anyway, like what are
• 9:29
  Speaker 2: you gonna spell color with a U next?
• 9:33
  Speaker 1: To the price tag hanging on the wall with the
• 9:35
  Speaker 1: title singing bird didn't happen as you elevator eyed me
• 9:39
  Speaker 1: saying in a condescending tone, yes, it's for sale, but
• 9:41
  Speaker 1: it costs $ 15, 000. So if you'd like me to find
• 9:43
  Speaker 1: something comparable for you, I can, but I'll never happen.
• 9:46
  Speaker 1: And now it's not for sale.
• 9:47
  Speaker 2: Okay, cool. So you're not only rude, you're also a liar.
• 9:50
  Speaker 2: Got it. Your store is really cool. Unfortunately, you aren't.
• 9:55
  Speaker 1: So all these people are annoying and extremely annoying. We
• 9:58
  Speaker 1: can establish that to include Kelly Clarkson. And to support
• 10:02
  Speaker 1: her argument, Clarkson posted an image of a $ 15, 000 price
• 10:05
  Speaker 1: tag next to the bird. And now knowing that this
• 10:08
  Speaker 1: thing costs $ 15, 000, I will also, I kind of have
• 10:12
  Speaker 1: to go back to my joke and stipulate that it's
• 10:14
  Speaker 1: not something that anyone, including myself, would ever buy my
• 10:18
  Speaker 1: kids for Christmas.
• 10:19
  Speaker 2: But You know, it is still annoying. Apparently what happened
• 10:21
  Speaker 2: is that.
• 10:22
  Speaker 1: The $ 15, 000 price tag didn't apply to this particular bird
• 10:24
  Speaker 1: that was bolted to the wall. Instead, it was giving
• 10:26
  Speaker 1: customers the option to buy an identical bird from the
• 10:30
  Speaker 1: guy who created the bird. His name is Bliss Kolb.
• 10:34
  Speaker 1: And then you can have it shipped to your house
• 10:36
  Speaker 1: or whatever you want. The store claims that they explained
• 10:38
  Speaker 1: all this to Clarkson. They also say that they offered
• 10:40
  Speaker 1: her a $ 2, 000 mechanical bird by a German clockmaking shop
• 10:45
  Speaker 1: as an alternative. but that she, quote, didn't stick around
• 10:48
  Speaker 1: long enough to see it. Now, before we look at
• 10:51
  Speaker 1: the surveillance footage from the store, because this is basically
• 10:55
  Speaker 1: the Kennedy assassination all over again, in terms of its
• 10:58
  Speaker 1: significance historically to our republic. I do have to acknowledge
• 11:02
  Speaker 1: that at this point, reasonable people, you know, could side
• 11:06
  Speaker 1: with the store or with Kelly Clarkson. There's room for
• 11:09
  Speaker 1: debate after seeing these social media posts. Clarkson was kind
• 11:13
  Speaker 1: of dressed like a hobo, as you could see there.
• 11:16
  Speaker 1: So it's understandable the store didn't think she had $ 15, 000
• 11:18
  Speaker 1: lying around. But she's being kind of typecast, profiled as
• 11:23
  Speaker 1: someone who doesn't have $ 15, 000. But any debate should have
• 11:27
  Speaker 1: come to an end the moment the owner of this
• 11:29
  Speaker 1: toy store opened his mouth and started doing interviews. So
• 11:33
  Speaker 1: this store owner, whose name is Adam Rubin, talked to
• 11:36
  Speaker 1: about 50 different media outlets over the past 24 hours.
• 11:39
  Speaker 1: And in every single one of them, he demonstrated that
• 11:41
  Speaker 1: Clarkson was right and he's completely insufferable. I've never been
• 11:45
  Speaker 1: in this guy's store, obviously. It's not really my type
• 11:47
  Speaker 1: of place. And by that, I mean, I'd rather have
• 11:50
  Speaker 1: acid thrown in my face than go into a place
• 11:52
  Speaker 1: like that. In fact, if I did go into a
• 11:55
  Speaker 1: place like that, they probably would throw acid in my face.
• 11:57
  Speaker 1: So the kind of the worst of all worlds, really.
• 12:00
  Speaker 1: But in any case, having no experience with this store
• 12:02
  Speaker 1: or any of the people involved and not wanting to
• 12:05
  Speaker 1: ever have any experience with any of these people, it's
• 12:08
  Speaker 1: still clear who the problem is. So here's one of
• 12:10
  Speaker 1: his appearances. where he uses the same talking points from
• 12:13
  Speaker 1: the other 50 interviews he did, starts off by saying
• 12:16
  Speaker 1: that he had some kind of cancer removed from his face,
• 12:20
  Speaker 1: even though that's not really relevant to anything. Then he
• 12:22
  Speaker 1: says that Clarkson has put his staff in danger. So
• 12:24
  Speaker 1: watch this. And also, as you do, pay attention to
• 12:27
  Speaker 1: the way that he's holding his mug.
• 12:30
  Speaker 2: Watch.
• 12:30
  Speaker 4: I'm not even supposed to be here today. I got
• 12:33
  Speaker 4: a cancer removed from my face last week. I'm getting
• 12:35
  Speaker 4: the stitches out tonight. But we are afraid for the
• 12:38
  Speaker 4: safety of our shopkeepers. Kelly Clarkson has put us in danger.
• 12:42
  Speaker 4: Not just are people showing up in person, but our
• 12:45
  Speaker 4: neighbors are getting doxxed and review bound. People are getting
• 12:49
  Speaker 4: threatened on the street. And the worst part is, we
• 12:55
  Speaker 4: didn't know this was going to happen, but Kelly Clarkson did.
• 12:58
  Speaker 1: So I don't want to focus on an irrelevant detail,
• 13:00
  Speaker 1: but then again, this whole story is an irrelevant detail.
• 13:04
  Speaker 1: So I might as well mention that I have never
• 13:06
  Speaker 1: in my life seen a grown man hold a coffee.
• 13:09
  Speaker 2: Mug like that. He's cradling it in his hand.
• 13:13
  Speaker 1: It's like one of my boys picks up a toad
• 13:15
  Speaker 1: in the garden and brings it into the house.
• 13:20
  Speaker 2: Only a sociopath holds a coffee mug like that.
• 13:23
  Speaker 1: Even absent any other details, I would already be against
• 13:27
  Speaker 1: him just based on the coffee mug alone. If I
• 13:30
  Speaker 1: were serving on a jury and he was on trial
• 13:33
  Speaker 1: for murder and I saw him hold his coffee mug
• 13:35
  Speaker 1: like that, I would convict him. Send him to the
• 13:39
  Speaker 1: electric chair on that basis alone, and it would be justice.
• 13:42
  Speaker 2: I'll tell you that right now.
• 13:44
  Speaker 1: He's also doing the old speeches violence routine that we're
• 13:47
  Speaker 1: all very familiar with at this point. Kelly Clarkson has
• 13:50
  Speaker 1: put us in danger, he says. And with that, he
• 13:53
  Speaker 1: has managed to string together a completely unique sentence, I'm sure.
• 13:59
  Speaker 1: I feel fairly certain that until that moment, nobody on
• 14:03
  Speaker 1: the planet, either now or in the past, has ever
• 14:06
  Speaker 1: said the words, Kelly Clarkson has put us in danger.
• 14:11
  Speaker 1: So we're breaking new ground now, forging an entirely new
• 14:14
  Speaker 1: path into an unknown wilderness. There's no telling what will
• 14:18
  Speaker 1: happen next. This guy did a bunch of other interviews,
• 14:21
  Speaker 1: which we won't play for you because, frankly, we've already
• 14:24
  Speaker 1: spent enough time on this. But there is a larger
• 14:27
  Speaker 1: point that we'll get to, I promise. Before we do, though,
• 14:30
  Speaker 1: I should mention that this guy is doing interviews in
• 14:32
  Speaker 1: every available medium. He's even talking to print publications where
• 14:36
  Speaker 1: at least we don't have to see him hold his
• 14:38
  Speaker 1: coffee mug, but we still are subjected to his words.
• 14:43
  Speaker 1: And those interviews aren't going well either. So this is
• 14:45
  Speaker 1: an interview he did with Curbed, whatever that is. And
• 14:50
  Speaker 1: as you can see, they tried on three separate occasions
• 14:52
  Speaker 1: to get a clear answer from this guy as to
• 14:56
  Speaker 1: whether or not the robot bird was for sale. They
• 14:59
  Speaker 1: asked directly, was it for sale or not? Was the
• 15:02
  Speaker 1: robot bird for sale or not? And this is what
• 15:07
  Speaker 1: he said, quote, we are a non-traditional shop. We work
• 15:10
  Speaker 1: directly with artisans. This guy is an artisan who does
• 15:14
  Speaker 1: not make many things like this. I think that's where
• 15:16
  Speaker 1: the misunderstanding might have come in. Blitzkolb, the designer of
• 15:20
  Speaker 1: the robot bird, lives in the woods in a house
• 15:23
  Speaker 1: that he made with his own hands. He's not on
• 15:25
  Speaker 1: social media. He doesn't have a warehouse. It takes him
• 15:29
  Speaker 1: years to make these machines. There are two in existence.
• 15:31
  Speaker 2: This is one.
• 15:33
  Speaker 1: If someone showed serious interest, we would reach out to
• 15:36
  Speaker 1: him about getting them an automaton. This is not something
• 15:39
  Speaker 1: that's sitting in a warehouse. It's like a piece of sculpture.
• 15:42
  Speaker 1: It's a piece of fine art. It was a very
• 15:46
  Speaker 1: straightforward question. It was about 150 words, given the whole
• 15:49
  Speaker 1: backstory of Mr. Kolb, in response to a very straightforward question.
• 15:55
  Speaker 3: Right?
• 15:56
  Speaker 2: Was it first... You know, it's the who ordered the
• 15:58
  Speaker 2: code red moment. It's who... Was it for sale or not?
• 16:05
  Speaker 2: Can't answer.
• 16:06
  Speaker 1: But the saga gets even more bizarre when you look
• 16:09
  Speaker 1: into this guy who makes this robot bird, Bliss Kolb,
• 16:12
  Speaker 1: who supposedly lives in the woods. Emily Gould in New
• 16:15
  Speaker 1: York Magazine just spoke with Adrienne Quinlan, a reporter who's
• 16:20
  Speaker 1: apparently spent some time at the shop. And here's what
• 16:22
  Speaker 1: she found. Quote, I looked up property records for Bliss
• 16:26
  Speaker 1: Kolb for some reason. I don't think you can call
• 16:30
  Speaker 1: an aluminum-clad home in the suburbs a home in the
• 16:33
  Speaker 1: middle of the woods. Maybe he has an out-of-town workshop,
• 16:36
  Speaker 1: but he's not even listed as owning a vacation home
• 16:38
  Speaker 1: in public records. I love his work, but he's not
• 16:41
  Speaker 1: like living in the middle of nowhere right now. And
• 16:43
  Speaker 1: I do think that Kelly Clarkson could just buy one
• 16:46
  Speaker 1: from him, though it looks like everything on his site
• 16:48
  Speaker 1: is sold out.
• 16:51
  Speaker 2: So the plot thickens.
• 16:53
  Speaker 1: Is it possible the bougie toy store is lying about
• 16:55
  Speaker 1: the architect of this robot bird? Is he doing the
• 17:00
  Speaker 1: Henry David Thoreau thing where he pretends to live out
• 17:02
  Speaker 1: in the woods while he really spends all his time
• 17:05
  Speaker 1: in a nice house with a laundry machine? That wouldn't
• 17:08
  Speaker 1: be too surprising if it's true. If your robot bird
• 17:11
  Speaker 1: is designed by a hermit living in the woods, that
• 17:12
  Speaker 1: sounds a lot more exotic than a robot bird that's
• 17:15
  Speaker 1: made by a dude with an Etsy account who's living
• 17:17
  Speaker 1: in a four-bedroom house in the suburbs with a picket
• 17:20
  Speaker 1: fence somewhere outside Seattle.
• 17:22
  Speaker 2: Scam as old as time.
• 17:24
  Speaker 1: I've noticed that there seems to be a universal law
• 17:26
  Speaker 1: governing when things break. Your car will never break down
• 17:29
  Speaker 1: on a Saturday afternoon when you have absolutely nothing to do.
• 17:32
  Speaker 1: It'll break down when you're already late for something important.
• 17:35
  Speaker 1: Your air conditioning will work perfectly all winter and then
• 17:38
  Speaker 1: stop functioning, of course, on the hottest day of the year.
• 17:40
  Speaker 1: And whatever piece of equipment your business absolutely depends on
• 17:43
  Speaker 1: will inevitably break the moment you need it most. This
• 17:45
  Speaker 1: is just how the universe operates. Now, I can't help
• 17:48
  Speaker 1: you with the laws of the universe, but if you
• 17:49
  Speaker 1: own a business... I can at least tell you about
• 17:52
  Speaker 1: Cardiff because when something goes wrong or when a major
• 17:54
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• 17:59
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• 18:03
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• 18:07
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• 18:10
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• 18:13
  Speaker 1: They funded more than $ 12 billion to small businesses across
• 18:16
  Speaker 1: America and And if your business has been operating for
• 18:18
  Speaker 1: at least a year and generates at least $ 20, 000 a
• 18:21
  Speaker 1: month in revenue, you could qualify for up to $ 500, 000.
• 18:25
  Speaker 2: In same-day funding.
• 18:26
  Speaker 1: So the next time the universe decides to test your patience,
• 18:28
  Speaker 1: at least you won't have to wait three months for
• 18:30
  Speaker 1: the bank to make up its mind. Go to Cardiff.co
• 18:33
  Speaker 1: slash Walsh. That's Cardiff.co slash Walsh. Real growth, fast funding, Cardiff.
• 18:38
  Speaker 1: Borrow better. The midterm elections are here, and if the
• 18:42
  Speaker 1: DSA Democrats win, they'll push a radical socialist agenda and
• 18:45
  Speaker 1: drown President Trump in endless investigations. We've seen their playbook before.
• 18:49
  Speaker 1: They tried impeaching him. They tried putting him in prison.
• 18:51
  Speaker 2: They tried everything.
• 18:52
  Speaker 1: Don't let them win, because if we lose, they'll undo
• 18:54
  Speaker 1: everything our movement has fought for.
• 18:57
  Speaker 2: I need you to vote early.
• 18:58
  Speaker 1: You can bank your vote and fight back against the
• 19:01
  Speaker 1: left's turnout machine. Go to GOPvotes.org right now. Find out
• 19:04
  Speaker 1: when you can vote if you live in the critical
• 19:07
  Speaker 1: Senate battleground states of Maine, Ohio, or Iowa. Early voting
• 19:10
  Speaker 1: is already underway this week. Making your voice heard is
• 19:14
  Speaker 1: easier than ever. You can get election reminders, look up
• 19:16
  Speaker 1: your polling location, and pick a date to vote early.
• 19:19
  Speaker 1: Go to gopvotes.org today, paid for by SLF PAC, not
• 19:22
  Speaker 1: authorized by any candidate or candidates committee. It's also worth
• 19:27
  Speaker 1: mentioning that, as you just heard, the media is, they're
• 19:30
  Speaker 1: doing a lot of legwork.
• 19:31
  Speaker 2: On this story.
• 19:33
  Speaker 1: Every publication in the country has a reporter now on
• 19:36
  Speaker 1: the Kelly Clarkson robot bird beat. Tracking down every lead,
• 19:41
  Speaker 1: following the footprints wherever they go, asking the tough questions.
• 19:47
  Speaker 1: If we had a news media even half as interested
• 19:49
  Speaker 1: in world events, that actually matter, we'd be in a
• 19:52
  Speaker 1: much better spot as a country. But they save all
• 19:55
  Speaker 1: their resources for stories like this, apparently. In fact, not
• 19:59
  Speaker 1: to get sidetracked again, this week, the two issues that
• 20:02
  Speaker 1: seem to have gotten by far the most coverage are
• 20:05
  Speaker 1: Kelly Clarkson and the robot bird, and also the You know,
• 20:10
  Speaker 1: the fact that the comedian Shane Gillis said on SNL
• 20:13
  Speaker 1: that women dress like.
• 20:14
  Speaker 2: Whores in the gym, which of course they do.
• 20:18
  Speaker 1: But as we head into a critical election, you know,
• 20:20
  Speaker 1: these are the news events attracting the most attention, which is,
• 20:23
  Speaker 1: I guess, not surprising. It's also no surprise that somebody
• 20:27
  Speaker 1: went out and obtained the surveillance footage from the incident.
• 20:30
  Speaker 1: And we'll put that up on the screen. Because there's
• 20:34
  Speaker 1: no audio, it's hard to come to any definitive conclusions,
• 20:37
  Speaker 1: but in general, it seems to support Clarkson's version of events.
• 20:41
  Speaker 1: Clarkson is wearing yellow with a backpack. It looks like
• 20:44
  Speaker 1: Clarkson is talking to an employee who has a drink
• 20:46
  Speaker 1: in his hands, who seems mildly interested in talking to her,
• 20:51
  Speaker 1: but then he goes and deals with a couple of
• 20:53
  Speaker 1: other customers, apparently to make a sale. She's left by
• 20:56
  Speaker 1: herself for a little while, so she walks around the
• 20:58
  Speaker 1: store and seems to put several items which she wanted
• 21:01
  Speaker 1: to purchase back on the shelves because no one's there
• 21:03
  Speaker 1: to check her out. And then eventually she has some
• 21:06
  Speaker 1: words for the shopkeeper, probably to say something like, you know,
• 21:09
  Speaker 1: don't advertise things for sale if you can't buy them.
• 21:12
  Speaker 1: Through the customers look uncomfortable and then the footage ends.
• 21:15
  Speaker 1: So that summarizes that. Now, whatever you make of this episode,
• 21:19
  Speaker 1: which is ridiculous for about 10 different reasons, it seems
• 21:24
  Speaker 1: pretty obvious that Kelly Clarkson is winning this PR battle
• 21:27
  Speaker 1: because pretty much everyone, has had a similar unpleasant experience
• 21:32
  Speaker 1: dealing with a salesman or a customer support employee. And
• 21:37
  Speaker 1: not just one experience like this, but constantly. Basically, you're
• 21:42
  Speaker 1: a customer and you go to a place or you
• 21:43
  Speaker 1: call a place and they hate you. They have no
• 21:48
  Speaker 1: interest in helping you. They don't even want to pretend
• 21:50
  Speaker 1: to be nice. They're not going to be friendly. They're
• 21:53
  Speaker 1: not going to try to make you feel welcomed in
• 21:55
  Speaker 1: the establishment. You're walking in there to spend your money
• 21:59
  Speaker 1: and they despise you. Just utter contempt. Very common experience
• 22:06
  Speaker 1: and becoming more common. This is from a Gallup survey
• 22:09
  Speaker 1: in 2024. Quote, 49% of Americans say customer service has
• 22:14
  Speaker 1: gotten worse in the last year. Only 6% say it's improved.
• 22:19
  Speaker 1: As you can see, this finding holds up across every
• 22:21
  Speaker 1: single age range, whether you're 18 or 65. or anything
• 22:25
  Speaker 1: in between, your impression of customer service is that it's
• 22:27
  Speaker 1: getting worse. And meanwhile, according to Forrester, 25% of the
• 22:30
  Speaker 1: brands that they tracked in 2024 and 2025 had statistically
• 22:34
  Speaker 1: significant losses in customer satisfaction, while only 7% improved. This
• 22:39
  Speaker 1: is not simply an American phenomenon either. For the most part,
• 22:42
  Speaker 1: you know, we could certainly blame AI chatbots and our offshoring.
• 22:46
  Speaker 1: It's a big part of this problem, which is why
• 22:49
  Speaker 1: your customer service representative is either a robot or can't
• 22:53
  Speaker 1: speak English. But the problem here is not simply that
• 22:56
  Speaker 1: customer service is getting worse. The bigger issue is that
• 22:58
  Speaker 1: if companies are cutting corners when it comes to customer service,
• 23:02
  Speaker 1: then it stands to reason they're doing the same elsewhere.
• 23:05
  Speaker 1: You know, the safety of every airplane is dependent on
• 23:08
  Speaker 1: maintenance crews. The same is true for roller coasters at
• 23:11
  Speaker 1: amusement parks. As we just saw at Six Flags over Georgia,
• 23:15
  Speaker 1: these amusement parks may not be especially safe anymore.
• 23:20
  Speaker 2: Watch.
• 23:21
  Speaker 5: The amusement park operator Six Flags says it is temporarily
• 23:24
  Speaker 5: closing nine of its roller coasters at half a dozen
• 23:28
  Speaker 5: parks across the U.S. This follows the death of a
• 23:31
  Speaker 5: person who fell from a coaster yesterday at Six Flags
• 23:35
  Speaker 5: over Georgia. That's near Atlanta. From member station WABE, Melissa
• 23:39
  Speaker 5: Fato has more.
• 23:40
  Speaker 6: Footage from multiple local media outlets shows park staff evacuating
• 23:44
  Speaker 6: riders from the lift hill of Goliath. The 200-foot hypercoaster
• 23:49
  Speaker 6: opened in 2006. Cobb County Police confirmed several others are
• 23:53
  Speaker 6: injured and the department is investigating the incident. The Six
• 23:57
  Speaker 6: Flags chain has seen financial challenges and leadership changes since
• 24:01
  Speaker 6: it merged with its once competitor, Cedar Fair, in 2024.
• 24:05
  Speaker 6: This incident comes on the heels of Six Flags Magic Mountain.
• 24:08
  Speaker 6: in Southern California, announcing it's retiring its famous fourth-dimension coaster, X2.
• 24:13
  Speaker 6: Amid allegations, it has caused several riders serious brain injuries.
• 24:18
  Speaker 2: Obviously, the guy who flew out of the roller coaster
• 24:20
  Speaker 2: is the headline.
• 24:20
  Speaker 1: There are some particularly horrifying pictures of the incident that
• 24:24
  Speaker 1: we're not going to show. But the line about brain
• 24:26
  Speaker 1: injuries at another amusement park also caught my attention. If
• 24:30
  Speaker 1: you look it up, there are allegations that hundreds of
• 24:32
  Speaker 1: people could have been injured by this ride.
• 24:35
  Speaker 2: This is from CNN.
• 24:36
  Speaker 1: Quote, in the span of less than a week this July,
• 24:39
  Speaker 1: surgeons at a Southern California hospital raced to save the
• 24:42
  Speaker 1: lives of two women suffering from alarmingly similar brain hemorrhages.
• 24:47
  Speaker 1: The severe injuries were the kind doctors encounter in patients
• 24:50
  Speaker 1: after high-speed collisions or other violent accidents that caused the
• 24:54
  Speaker 1: brain to twist and slam inside one's skull. Neither woman, however,
• 24:57
  Speaker 1: had been involved in a crash, a fall, or such incident. Instead,
• 25:01
  Speaker 1: they had ridden an extreme roller coaster at Six Flags
• 25:03
  Speaker 1: Magic Mountain in known as X2, which draws thrill-seekers from
• 25:06
  Speaker 1: around the world with its rotating seats near vertical drops
• 25:10
  Speaker 1: and unpredictable movements. Among the casualties are riders who suffered
• 25:13
  Speaker 1: life-altering disabilities, fell into comas, and two who died of
• 25:17
  Speaker 1: their injuries.
• 25:18
  Speaker 2: Park officials, meanwhile, have.
• 25:20
  Speaker 1: Long-fielded scores of complaints about other head and neck injuries
• 25:23
  Speaker 1: sustained after riding the attraction. Now, none of this has
• 25:27
  Speaker 1: been proven in court, but it stands to reason that
• 25:30
  Speaker 1: these extreme roller coasters in general can cause brain injuries.
• 25:34
  Speaker 1: Anytime your skull is slowing down and accelerating really abruptly,
• 25:39
  Speaker 1: there's a risk. And it appears that no one at
• 25:42
  Speaker 1: these amusement parks has considered these risks or is taking
• 25:45
  Speaker 1: them into account as much as they should.
• 25:48
  Speaker 2: And that shouldn't surprise us.
• 25:50
  Speaker 1: At a fundamental level, amusement parks are kind of weird
• 25:52
  Speaker 1: because we're entrusting our lives to the safety and maintenance
• 25:56
  Speaker 1: standards of random low paid park employees and contractors. who
• 26:02
  Speaker 1: are overseen by executives who are desperate to increase their sales.
• 26:06
  Speaker 1: That's all they care about. Carnivals are even worse in
• 26:08
  Speaker 1: that regard. Maybe less with the executives and more with
• 26:12
  Speaker 1: just the random low-paid people who you're entrusting your life
• 26:17
  Speaker 1: with them. The risk-reward calculation, I think, doesn't really work
• 26:23
  Speaker 1: out in your favor as a writer. And as low-wage
• 26:27
  Speaker 1: employees become more and more disillusioned, it stands to reason
• 26:31
  Speaker 1: that the risk is only going to become even greater.
• 26:33
  Speaker 1: We're going to see more and more accidents. Now, that's
• 26:36
  Speaker 1: not to say Six Flags was responsible for this particular
• 26:39
  Speaker 1: guy's death.
• 26:40
  Speaker 2: We don't know at this point.
• 26:42
  Speaker 1: But it stands to reason that these kinds of incidents
• 26:44
  Speaker 1: are only going to become more common. I have some
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• 27:50
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• 28:29
  Speaker 7: Again, that's 800-575-1753.
• 28:30
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• 28:31
  Speaker 1: And that said, when I made this point on X,
• 28:34
  Speaker 1: someone replied to me with this post. which raises another
• 28:48
  Speaker 1: important consideration everyone is overlooking. So I'm going to read
• 28:52
  Speaker 1: part of that post now. Quote, what mainstream coverage doesn't
• 28:56
  Speaker 1: want to get into about the Six Flags death is
• 28:58
  Speaker 1: that both recent high profile cases of a rider being
• 29:01
  Speaker 1: insufficiently restrained and ejected from a vehicle involved riders who
• 29:05
  Speaker 1: were morbidly.
• 29:06
  Speaker 2: Obese and black.
• 29:07
  Speaker 1: It will likely come out that the rider, the ride
• 29:09
  Speaker 1: was mechanically sound, but the restraints were not secured or
• 29:13
  Speaker 1: could not, uh, could not in their position contain a heavy,
• 29:16
  Speaker 1: flexible body when subjected to ride forces. I could find
• 29:20
  Speaker 1: no cases in the past 15 years or so of
• 29:22
  Speaker 1: a mechanical failure being the cause of a rider being
• 29:25
  Speaker 1: thrown from a vehicle. For a low-wage park employee, having
• 29:28
  Speaker 1: to scrutinize a fat guest's restraints or confront a guest
• 29:32
  Speaker 1: to throw them off the ride can be highly embarrassing
• 29:35
  Speaker 1: or risk a confrontation. Workers have to weigh every confrontation
• 29:38
  Speaker 1: with the possibility of becoming the subject of a viral
• 29:40
  Speaker 1: video and.
• 29:41
  Speaker 2: Fired for insensitivity.
• 29:44
  Speaker 1: I looked this up, and indeed, there haven't been many
• 29:46
  Speaker 1: cases of riders getting ejected due to an equipment malfunction
• 29:50
  Speaker 1: in the U.S. in the past several years. In fact,
• 29:53
  Speaker 1: I couldn't find a single one. Instead, The most recent
• 29:56
  Speaker 1: ejection I could find involved an obese 14 year old child.
• 30:00
  Speaker 1: You might remember who fell to his death at an
• 30:03
  Speaker 1: amusement park ride in Orlando back in 2022.
• 30:05
  Speaker 3: Watch.
• 30:07
  Speaker 8: Fox 35 investigates some new cell phone video that shows
• 30:10
  Speaker 8: the moments before a 14-year-old died after falling from a
• 30:14
  Speaker 8: ride at Icon Park. All right, so take a look
• 30:16
  Speaker 8: here behind me. This side angle shows Tyree Sampson in
• 30:19
  Speaker 8: his seat on the free fall drop tower. You can
• 30:22
  Speaker 8: see in these videos how much higher Sampson's harness is
• 30:26
  Speaker 8: compared to The other riders, the state's accident report says
• 30:29
  Speaker 8: the ride was coming down the tower. And when the
• 30:32
  Speaker 8: magnets engaged, Samson fell out of his seat. But the
• 30:35
  Speaker 8: harness was still in a down and locked position when
• 30:38
  Speaker 8: that ride stopped. Fox 35 showed the videos to two
• 30:41
  Speaker 8: different experts and their opinions were similar.
• 30:45
  Speaker 7: I see a patron in an amusement ride and that
• 30:48
  Speaker 7: over the shoulder restraint system is not properly affixed. It
• 30:53
  Speaker 7: should have been a closed circuit, if you will, so
• 30:55
  Speaker 7: where it came all the way down over the shoulders,
• 30:57
  Speaker 7: containing the person and or resting in their lap at
• 31:02
  Speaker 7: the seat pan.
• 31:04
  Speaker 8: Well, Fox 35 went through the operator's manual as well
• 31:07
  Speaker 8: and find out how the harnesses are checked. Workers pull
• 31:10
  Speaker 8: up the screen and the green means the seat is
• 31:12
  Speaker 8: locked and good to go. The attendants at the ride
• 31:15
  Speaker 8: that night say they did check Samson's seat and say
• 31:18
  Speaker 8: it was locked.
• 31:20
  Speaker 1: Now, one of the comments on that video reads, quote,
• 31:22
  Speaker 1: as a former ride operator, it's very clear whether or
• 31:25
  Speaker 1: not someone is safely secure in the ride. It's never
• 31:28
  Speaker 1: fun telling someone they're too big to ride, but it
• 31:30
  Speaker 1: has to be done. Upon further investigation in this case,
• 31:34
  Speaker 1: it appears that the ride operator made some adjustment to
• 31:37
  Speaker 1: the seat so that fat people could get on the ride.
• 31:41
  Speaker 1: This is from ABC, quote, the 14-year-old was seated in
• 31:44
  Speaker 1: one of two seats on the Orlando free fall ride
• 31:47
  Speaker 1: where the harness proximity sensor was manually repositioned. to allow
• 31:51
  Speaker 1: for a larger restraint than the ride's other seats. The
• 31:56
  Speaker 1: ride's attendants were instructed to seat larger guests in those seats.
• 32:01
  Speaker 1: So they allegedly relaxed the rules for fat people, presumably
• 32:04
  Speaker 1: to avoid complaints and lawsuits, and now a kid is
• 32:09
  Speaker 1: dead as a result. If that's what happened at Six
• 32:12
  Speaker 1: Flags in Georgia, and again, we don't know, then it's
• 32:15
  Speaker 1: obviously not really a customer service or maintenance problem in
• 32:18
  Speaker 1: the traditional sense. But either way, it's still related to
• 32:21
  Speaker 1: the broader problem, which is that low wage frontline employees
• 32:25
  Speaker 1: are finding new reasons to stop caring about their jobs.
• 32:30
  Speaker 1: Maybe they're worried about getting canceled. Maybe they're disillusioned by
• 32:34
  Speaker 1: the high cost of living. They find it impossible to
• 32:38
  Speaker 1: be motivated at work since they know they're never gonna
• 32:41
  Speaker 1: be able to afford a home.
• 32:45
  Speaker 2: Maybe they're very aware of the fact that if they
• 32:47
  Speaker 2: stop caring.
• 32:52
  Speaker 1: Get into a confrontation with a customer, then they could
• 32:55
  Speaker 1: end up on video. Whatever the case, the end result
• 32:58
  Speaker 1: for the consumer is a much worse experience and one
• 33:02
  Speaker 1: that can actually be dangerous. Everywhere people go, even the
• 33:07
  Speaker 1: amusement park, they're noticing a decline in quality. The sentiment
• 33:11
  Speaker 1: is now so pervasive that a random guy complaining about
• 33:14
  Speaker 1: Chipotle in his kitchen has racked up nearly 8 million
• 33:18
  Speaker 1: views this week.
• 33:19
  Speaker 2: Watch.
• 33:20
  Speaker 3: And I'm telling you right now, there's something going on
• 33:23
  Speaker 3: at Chipotle. Still putting out a pretty good product.
• 33:26
  Speaker 2: I'm not going to lie.
• 33:27
  Speaker 3: I like the quesadilla. They got a locker room issue.
• 33:32
  Speaker 3: These Chipotle employees are not happy. And I don't know.
• 33:36
  Speaker 2: What it is.
• 33:37
  Speaker 3: They got no soul. I mean, you used to walk
• 33:40
  Speaker 3: in there. There was life in the place. I mean,
• 33:44
  Speaker 3: that little bit of like a Chick-fil-A vibe. Each station
• 33:46
  Speaker 3: you went to, you got a new person there. a
• 33:49
  Speaker 3: different experience when you got the veggies and there was
• 33:52
  Speaker 3: something there and it's just not there anymore. What it is,
• 33:56
  Speaker 3: couldn't tell you. What I could tell you is it
• 33:58
  Speaker 3: starts up top. There's got to be some CEO or
• 34:01
  Speaker 3: something over there that's got to take a real good
• 34:03
  Speaker 3: look in the mirror. And I think we all kind
• 34:06
  Speaker 3: of look the other way because we agree the quesadilla
• 34:08
  Speaker 3: is good. So we let it go.
• 34:12
  Speaker 2: But I'm concerned.
• 34:12
  Speaker 3: It used to feel like a Chuck E. Cheese in there.
• 34:16
  Speaker 3: You walked in there, the place was Rockin'. Now, I
• 34:20
  Speaker 3: like with the quesadilla, they give you three different slots.
• 34:24
  Speaker 3: You choose your options. And that's always a tough decision
• 34:27
  Speaker 3: for me. Guy missed the tomato salsa. And I think
• 34:30
  Speaker 3: he knew that I knew that he missed it. And
• 34:33
  Speaker 3: I also think he knew I wasn't going to say
• 34:35
  Speaker 3: a damn thing. Because this guy was gigantic. And he
• 34:38
  Speaker 3: looked like he would have smacked me in the mouth
• 34:41
  Speaker 3: if I let him know that he missed the tomato salsa.
• 34:44
  Speaker 3: There's a real issue going on at Chipotle now.
• 34:48
  Speaker 1: Now, I appreciate the point this guy's making, and I
• 34:50
  Speaker 1: agree with it, although I don't really understand why he
• 34:53
  Speaker 1: needs to be shirtless in a bathrobe. This is another
• 34:57
  Speaker 1: epidemic that we'll have to talk about some other time.
• 35:00
  Speaker 1: You shouldn't be making videos in pajamas or a bathrobe
• 35:04
  Speaker 1: or in any other state of undress or lying in bed,
• 35:08
  Speaker 1: as people often do. You should be presentable when you're
• 35:11
  Speaker 1: in public. And when you're making a video, that counts
• 35:14
  Speaker 1: as being in public. Imagine if I walked into my
• 35:15
  Speaker 1: studio and did my show in a bathrobe and slippers.
• 35:19
  Speaker 2: Actually, don't imagine that.
• 35:20
  Speaker 1: It'll be uncomfortable for both of us. But putting the
• 35:22
  Speaker 1: attire aside for a moment, the reason so many people
• 35:25
  Speaker 1: were captivated by this guy is that everyone knows he's
• 35:28
  Speaker 1: telling the truth. It is exactly like that in Chipotle.
• 35:33
  Speaker 1: Chipotle is one of the worst offenders. And the food
• 35:36
  Speaker 1: is still pretty good, in my opinion. Still one of
• 35:39
  Speaker 1: the better fast food options that you can go with,
• 35:43
  Speaker 1: but the employees just hate you. And now in my case,
• 35:48
  Speaker 1: you might say, well, they might actually just hate you personally.
• 35:51
  Speaker 1: And that's true. I mean, that's a wrinkle that I
• 35:53
  Speaker 1: have to deal with sometimes. But this is a universal experience.
• 35:57
  Speaker 1: It's not just me. And we could insert any number
• 36:00
  Speaker 1: of other fast food chains from Subway to McDonald's to
• 36:03
  Speaker 1: Jimmy John's, and people would have the same complaints. The
• 36:06
  Speaker 1: workers don't seem to care anymore. Many of them are
• 36:09
  Speaker 1: foreigners who can't speak English. A lot of them are high.
• 36:13
  Speaker 1: So instead of young people who are working their first job,
• 36:15
  Speaker 1: you get sometimes adults who have given up on life.
• 36:18
  Speaker 1: And if they've given up on life, then they're not
• 36:22
  Speaker 1: gonna put any effort into your burrito bowl. And they're
• 36:26
  Speaker 1: also not really, there's no incentive for them, especially if
• 36:28
  Speaker 1: they work for these big chains, there's really no incentive
• 36:32
  Speaker 1: for them to treat the customer well, because their pay
• 36:36
  Speaker 1: is probably gonna be the same regardless. Now, I'm not
• 36:39
  Speaker 1: an advocate for using any kind of government policy to
• 36:42
  Speaker 1: address this problem other than mass deportations and severe punishments
• 36:45
  Speaker 1: for businesses that employ illegals. And to their credit, while
• 36:48
  Speaker 1: they're not punishing businesses, this administration has taken meaningful steps
• 36:52
  Speaker 1: to increase deportations and secure the border. They don't get
• 36:56
  Speaker 1: much credit for it, even on the right, but it's true.
• 36:59
  Speaker 1: At the same time, it's worth pointing out that over
• 37:01
  Speaker 1: the past two years, they have also given up on
• 37:04
  Speaker 1: some regulations that, at least on paper... would make things
• 37:08
  Speaker 1: a little easier for Americans who have to deal with
• 37:11
  Speaker 1: some day-to-day annoyances, especially when it comes to air travels.
• 37:14
  Speaker 1: This is from the New York Times, quote, In June,
• 37:16
  Speaker 1: the Transportation Department abandoned a Biden-era rule on hidden fees
• 37:21
  Speaker 1: that would have forced airlines to show charges for extras
• 37:24
  Speaker 1: like check bags and ticket changes alongside the full fare
• 37:28
  Speaker 1: during the booking process. A month later, the department moved
• 37:31
  Speaker 1: to undo a 15-year-old requirement that airlines display a ticket's
• 37:34
  Speaker 1: final price more prominently and in a larger font size
• 37:38
  Speaker 1: than other components of the price, such as taxes and fees.
• 37:41
  Speaker 1: Each year from 2002 to 2025, the Transportation Department assessed
• 37:45
  Speaker 1: at least half a million dollars in fines against airlines.
• 37:48
  Speaker 1: The two years since Sean Duffy took over, the department
• 37:50
  Speaker 1: has not issued any against them.
• 37:53
  Speaker 2: I'm willing to.
• 37:53
  Speaker 1: Concede that these little regulations probably don't matter all that much,
• 37:58
  Speaker 1: but we're still moving in the wrong direction. Air travel
• 38:02
  Speaker 1: is already one of the most regulated industries in the
• 38:04
  Speaker 1: entire country. Every passenger has to surrender their right to
• 38:07
  Speaker 1: privacy just to get inside the building. So with that
• 38:10
  Speaker 1: in mind, if we're already giving up all this privacy
• 38:13
  Speaker 1: in the airport, why not enforce some basic other rules?
• 38:18
  Speaker 1: Why not enforce some kind of dress code while we're
• 38:20
  Speaker 1: at it? Why not fine any airline $ 10 million if
• 38:24
  Speaker 1: they let a passenger on board who smells like weed
• 38:28
  Speaker 1: You know, why not take some step to make air
• 38:30
  Speaker 1: travel more desirable instead of yet another symbol of our decline?
• 38:35
  Speaker 1: The fact that these customer service nightmare stories always resonate
• 38:38
  Speaker 1: and go viral is a pretty clear signal that Americans
• 38:42
  Speaker 1: are tired of being treated like criminals and hobos in
• 38:44
  Speaker 1: their own country, especially since most of them can remember
• 38:48
  Speaker 1: how different things were just a few years ago. A
• 38:52
  Speaker 1: political party that wants to hold onto power would make
• 38:56
  Speaker 1: some effort at least to acknowledge this very widespread concern,
• 39:00
  Speaker 1: maybe even try to do something about it. As we
• 39:03
  Speaker 1: talk about in the real history documentary on the Russian Revolution,
• 39:06
  Speaker 1: the single fastest way to ensure that the Bolsheviks seize
• 39:09
  Speaker 1: power is to demoralize and humiliate the population. So they're
• 39:13
  Speaker 1: too disinterested and disorganized to unify against the communist revolutionaries.
• 39:20
  Speaker 1: Bolsheviks don't seize power by convincing everyone that communism is
• 39:23
  Speaker 1: a good idea. or sustainable ideology, they take power by
• 39:27
  Speaker 1: default because everybody else looks at the status quo and
• 39:30
  Speaker 1: decides it's not worth fighting for. We have to confront
• 39:33
  Speaker 1: that perception or the Bolsheviks will do exactly what they
• 39:37
  Speaker 1: did at the beginning of the 20th century. They don't
• 39:40
  Speaker 1: need to actually win any nationwide election to ensure that
• 39:43
  Speaker 1: we never have elections ever again. They just need people
• 39:47
  Speaker 1: to be frustrated and bored and disillusioned. And with Kelly
• 39:50
  Speaker 1: Clarkson somehow dominating the national conversation more than 20 years
• 39:54
  Speaker 1: after American Idol was relevant, it's safe to say that
• 39:58
  Speaker 1: millions of people are indeed frustrated and bored and disillusioned.
• 40:02
  Speaker 1: And we need to change that. This is the attitude
• 40:05
  Speaker 1: we need to adopt. This is from James Tallarico, a
• 40:08
  Speaker 1: town hall in Texas last night.
• 40:10
  Speaker 2: Watch this.
• 40:11
  Speaker 7: And so I can respect anyone like you who is
• 40:14
  Speaker 7: consistently pro-life. And I actually think there's common ground we
• 40:18
  Speaker 7: can find here. We may come to different moral and
• 40:22
  Speaker 7: ethical conclusions when it comes to the question of should
• 40:25
  Speaker 7: abortion be legal or not? It sounds like you and
• 40:27
  Speaker 7: I do come to a different conclusion. That's okay. We're
• 40:30
  Speaker 7: both Christians and the Bible is silent on the issue
• 40:34
  Speaker 7: of abortion.
• 40:35
  Speaker 2: It means you and I.
• 40:36
  Speaker 7: Both have to look at different scriptures to try to
• 40:38
  Speaker 7: come to a conclusion.
• 40:40
  Speaker 9: And I just want to add that the Bible is
• 40:42
  Speaker 9: not silent on abortion. There is the Ten Commandments, thou
• 40:44
  Speaker 9: shalt not kill. And as Catholics, We take great insult,
• 40:49
  Speaker 9: I guess sometimes was spotted that way.
• 40:52
  Speaker 1: So when the communists lie to your face with their
• 40:54
  Speaker 1: little self-satisfied grin, come right back and tell them they're liars.
• 40:59
  Speaker 1: This creepy heretic wants to lie about your faith and
• 41:02
  Speaker 1: he's making the assumption that you're going to sit there
• 41:04
  Speaker 1: and take it.
• 41:04
  Speaker 2: Don't let don't let him. Don't give them anything.
• 41:09
  Speaker 1: Even if it might be convenient in whatever social situation
• 41:13
  Speaker 1: you might be in. This is the attitude that prevents
• 41:16
  Speaker 1: the spread of the most deranged and destructive ideology known
• 41:19
  Speaker 1: to man, the ideology that the Democrat Party has adopted wholesale.
• 41:24
  Speaker 1: And as a bonus, it's the attitude that leads to
• 41:26
  Speaker 1: fewer national conversations about Kelly Clarkson. If we're complacent like
• 41:31
  Speaker 1: the Russians in the early 20th century, we will lose.
• 41:34
  Speaker 1: But if we're willing to fight for our principles, and
• 41:37
  Speaker 1: it really doesn't take much, as this woman demonstrated last night,
• 41:41
  Speaker 1: then these people will have no.
• 41:43
  Speaker 2: Idea what hit them. That'll do it for the show today.
• 41:45
  Speaker 2: Thanks for watching. Thanks for listening. Talk to you on Monday.
• 41:48
  Speaker 2: Have a great weekend. Godspeed.
• 42:30
  Speaker 3: Professor.
• 42:37
  Speaker 4: Let me out!
• 42:39
  Speaker 2: You will remember your duty.
• 42:40
  Speaker 8: This isn't heroism!
• 42:42
  Speaker 4: You useless sod.
• 42:43
  Speaker 2: You sit there and shake because you're dependent on drink.
• 42:46
  Speaker 2: You're sick as all over you.
• 42:49
  Speaker 4: Have you ever seen a child starve to death, Professor?
• 42:54
  Speaker 3: No.
• 43:05
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• 43:08
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