Latest / Becker’s Payer Issues Podcast / Dr. Adrienne Moore, SVP of Finance at Banner Health

Transcript

Dr. Adrienne Moore, SVP of Finance at Banner Health · Becker’s Payer Issues Podcast

• 0:00
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  access, and outcomes for the populations we serve.
• 0:47
  This is Gracelyn Keller with the Becker's Healthcare
• 0:50
  podcast, and we are recording live at the
• 0:52
  2024
• 0:53
  fall payer issues roundtable.
• 0:55
  I'm joined by Adrienne Moore, who is the
• 0:57
  senior vice president of finance at Banner Health.
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  Adrienne, thanks for being here. We'd love to
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  start our conversation off by having you introduce
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  yourself a little bit further.
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  Yes. Banner Health is an integrated delivery network
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  based in Arizona.
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  We have about 14,000,000,000
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  in annual revenue, more than 30 hospitals, and
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  ambulatory care sites, that make up over 500
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  locations.
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  Wonderful. Well, thanks for joining me. And let's
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  start our conversation today talking about growth goals.
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  So from improving member experience and expanding value
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  based care to controlling costs, payer executives have
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  ambitious growth goals for the rest of 2024
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  and looking into the new year ahead. In
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  your role, what is your top priority and
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  how are you planning to get there?
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  I think our top priority is growth in
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  value plans right now.
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  Value is really what's going to change
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  the way that we practice health care,
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  and we'll continue to focus on that.
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  Other health plans out there, we've seen in
• 2:00
  the media,
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  things like
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  margin over members, and I don't know that
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  growth is the the right word for what's
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  happening right now. It's,
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  more of a sustainability
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  that we're seeking rather than growth at this
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  moment.
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  That margins over members comment came from another
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  payer. That is not Banner's mission, I do
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  wanna clarify.
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  We are are really out to serve our
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  members and focus on value.
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  Wonderful. And going off of that, at an
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  industry level, how would you describe the biggest
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  barriers to effectively serving and engaging members? And
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  what opportunities do you see for large scale
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  improvements? And then how are you applying all
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  of that into your current strategies?
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  So the big barriers for Banner, they're the
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  same for everyone in the industry. We've got
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  an older, sicker population.
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  We've got deferred care from the pandemic.
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  We see
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  digestive cancers on the rise. We've seen a
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  lot of things that really have high cost,
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  and then our innovations are expensive right now
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  too. So we're seeing increasing drug costs.
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  GLP ones are the big story of the
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  day, but
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  forget about obesity for a moment. They're costing
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  a lot in treatment of diabetes too, and
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  they're driving up, member costs. So
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  inflation and cost pressures
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  are really the the top headwinds, and this
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  population is going to continue to get larger
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  as we move into 2030 when the rest
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  of the boomers
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  finally hit retirement age.
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  And shifting gears just slightly toward leadership,
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  keeping pace in today's dynamic health care landscape
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  is challenging. So I'd love to know a
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  piece of advice you'd share with other peer
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  leaders to grow their businesses while keeping members
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  top of mind.
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  I'd say we all need to continue to
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  focus on value, but we also need to
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  just do the right things.
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  We've got the cost and quality components of
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  the equation. We need to be working on
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  both of them. Cost is really hard right
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  now, but anything we can do to improve
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  quality, improve outcomes, improve members' lives, we should
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  just continue to focus on that. I do
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  believe that financial performance follows doing the right
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  thing.
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  Wonderful. And as we wrap our conversation
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  here today, are there any closing remarks you'd
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  like to share on the podcast?
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  So as long as I've been in healthcare,
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  Medicare insolvency
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  has been looming on the horizon.
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  There have always been expensive new technologies
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  that change the game, and we adapt,
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  think about how much imaging has changed over
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  the last 25 years. Robotic surgery,
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  things like CAR T,
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  There's always a new expensive
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  innovation on the horizon. But I think we're
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  at this turning point now where we've got
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  innovations like AI
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  and cost pressures.
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  And all of these things are gonna come
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  together, and we're at an inflection point where
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  we can find the right mix to make
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  a sustainable future for health care. And I
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  would challenge all of the leaders out there
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  to be thinking of how we use this.
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  It's not a crisis. We're not leveraging a
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  good crisis here, but we're leveraging a confluence
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  of events that are putting pressure on us,
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  but arming us with tools at the same
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  time to come out of this with a
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  better health care model.
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  Wonderful. Well, Adrienne, thanks so much for taking
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  the time to be here today and join
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  me on the Becker's healthcare podcast. Again, we
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  are live at the 2024
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  fall payer issues round table.
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  My pleasure. Thanks, Grace.