Keep Your Customers - Client Retention Formula | Ep 43 | Fountain of Vitality
A stranger sprinted up to Vance Morris's daughter in a grocery store and asked how her ballet recital went. The family had no idea who she was. She turned out to be a carpet cleaning customer who had watched Emma grow up through years of newsletter photos, and Vance knew right then she would never leave his company. She would have to move or die first. That moment captures the customer retention machine he has been building for nearly two decades.
In this episode of Fountain of Vitality, host LaMont Leavitt sits down with Vance Morris, a former Walt Disney World leader turned client retention…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.