Latest / The DEX Show: A Show for IT Change Makers / Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)

Transcript

Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient) · The DEX Show: A Show for IT Change Makers

• 0:00
  Speaker 1: I was going to ask me, I do think I
• 0:02
  Speaker 1: have some vestige of a memory of what you did
• 0:04
  Speaker 1: in a marching band, but I can't quite remember.
• 0:07
  Speaker 2: So what we what was the instrument?
• 0:09
  Speaker 3: I was the I play the piccolo, and I was
• 0:12
  Speaker 3: the piccolo leader. So play I play a mean piccolo.
• 0:19
  Speaker 3: What can I say? Uh, I'll provide a picture of
• 0:21
  Speaker 3: myself playing the piccolo if you want. It's like like
• 0:25
  Speaker 3: a tiny it's a little tiny. It's a little tiny. Yes,
• 0:28
  Speaker 3: it's tiny flute. And you think you can't hear us,
• 0:31
  Speaker 3: but you absolutely can because you can hear the high
• 0:33
  Speaker 3: end of a marching band, and that is us. And
• 0:35
  Speaker 3: I got to wear a very funny outfit. We were
• 0:37
  Speaker 3: the Trojans, So I have like a big helmet with yeah,
• 0:41
  Speaker 3: with like feathers and stuff. So I'll find a photo
• 0:44
  Speaker 3: from somewhere.
• 0:45
  Speaker 1: I like how american it's got today. I think it
• 0:50
  Speaker 1: should because it's the American Orlando experience. That's what was
• 0:53
  Speaker 1: what we want to be doing.
• 0:57
  Speaker 4: Hey it change makers, and welcome to the deck Show
• 1:00
  Speaker 4: with Tomagra Let's get into it.
• 1:05
  Speaker 1: Hello, change makers, welcome back to the deck Show. Such
• 1:09
  Speaker 1: a pleasure to have you all with us today and
• 1:13
  Speaker 1: we're going to be talking about Experience twenty twenty six
• 1:17
  Speaker 1: with our very very special guests. So if you didn't know,
• 1:20
  Speaker 1: if you didn't know, to just pre plug it before
• 1:23
  Speaker 1: we get into it today. Experience this year takes place
• 1:26
  Speaker 1: October the fifth of the seventh have a JW. Marriott
• 1:30
  Speaker 1: Grand Lake Hotel in Orlando, Florida. It's the only Experienced
• 1:36
  Speaker 1: proper of the year. It's the one big global Dex event.
• 1:40
  Speaker 1: You have to come. You're going to hear a bunch
• 1:42
  Speaker 1: of reasons why in the subsequent conversation. But if you
• 1:46
  Speaker 1: don't even need to hear any more information, you just
• 1:48
  Speaker 1: want to book your ticket right now, check out the
• 1:50
  Speaker 1: show notes and do so, and it'll it'll be right there,
• 1:53
  Speaker 1: and we look forward to seeing you there as a show,
• 1:56
  Speaker 1: of course. And I should just add that it's the
• 1:58
  Speaker 1: first in storm of a special experience series we're going
• 2:03
  Speaker 1: to be running on the Deck show in the next
• 2:05
  Speaker 1: month or two.
• 2:06
  Speaker 2: And I'm just going to plug one more thing before
• 2:08
  Speaker 2: I welcome our.
• 2:09
  Speaker 1: Very special guests, and that is a plug for the
• 2:13
  Speaker 1: next Ask Me Anything on our new next Think Decks subreddit.
• 2:19
  Speaker 1: Many of you were good enough to join us for
• 2:21
  Speaker 1: Jeffrey Wright's debut or for our AMA debut over on
• 2:25
  Speaker 1: Reddit a few weeks ago, and we're very excited to
• 2:28
  Speaker 1: announce we're hosting another one, this time with Leslie Beavers.
• 2:31
  Speaker 1: She is a former CIO for the Department of Defense.
• 2:36
  Speaker 1: I think Leslie had like a sixty billion dollar budget
• 2:40
  Speaker 1: or something. I mean, it's completely she was overseeing a
• 2:42
  Speaker 1: sixty billion dollar technology infrastructure. I mean it's completely insane.
• 2:46
  Speaker 2: Like that.
• 2:47
  Speaker 1: Fascinating women, amazing career spanning the Air Force to NBC.
• 2:53
  Speaker 1: You may have heard me talk before about our sisters
• 2:55
  Speaker 1: show Soul of the Cio over on YouTube. We actually
• 2:59
  Speaker 1: have an interview with Leslie coming out next Monday, and
• 3:04
  Speaker 1: we'll have the AMA following on July eighth, four pm
• 3:09
  Speaker 1: Eastern Time. Once again, you can find a link to
• 3:12
  Speaker 1: the subredit on the show notes, so you can follow
• 3:14
  Speaker 1: the sub follow, follow the next think subredit, give it
• 3:16
  Speaker 1: a subscribe, and also Markie calendars for that very exciting conversation.
• 3:23
  Speaker 1: So apologies for that long, long preamble everybody. Now it
• 3:27
  Speaker 1: gives me great pleasure to finally get to our wonderful
• 3:29
  Speaker 1: guests for today to discuss Experience. Twenty twenty six in
• 3:32
  Speaker 1: more detail, and let's start with show regular, but we
• 3:36
  Speaker 1: haven't seen or heard enough of her this year.
• 3:40
  Speaker 2: It's Meghan break how are you doing? Meghan? Nice to
• 3:42
  Speaker 2: see back finally, Hi.
• 3:44
  Speaker 3: Tim, It's nice to be back. I'm doing good, doing good.
• 3:47
  Speaker 3: I'm excited to be here today, and I'm looking forward
• 3:49
  Speaker 3: to talking about experience.
• 3:51
  Speaker 1: There is no better person and next thing to talk
• 3:54
  Speaker 1: to experience about. And also welcome back for his second
• 3:58
  Speaker 1: official appearance on the Deck show proper. But but I
• 4:00
  Speaker 1: think we've had him on a live kind of experience
• 4:04
  Speaker 1: event which we can I can establish with him a moment.
• 4:06
  Speaker 1: It's Mitch trickter hate him. Which has it has it
• 4:09
  Speaker 1: been since we last saw you officially on the show?
• 4:12
  Speaker 2: Ye all of two three years ago? Now, I'm going
• 4:14
  Speaker 2: to guess three years?
• 4:14
  Speaker 5: Yeah, I think so. I think it was probably at
• 4:19
  Speaker 5: the dawn of my time here at Visian, so about
• 4:22
  Speaker 5: three years ago.
• 4:23
  Speaker 4: Oh.
• 4:24
  Speaker 5: But yeah, it's great and it's an exciting time for
• 4:27
  Speaker 5: it everywhere and especially for Dex and so I'm super
• 4:30
  Speaker 5: psyched for experience this year.
• 4:33
  Speaker 1: And we did him, did we have you? I know
• 4:35
  Speaker 1: we've spoken to an other context other than having on
• 4:38
  Speaker 1: the show as a solo guest. But I'm trying to
• 4:39
  Speaker 1: remember what it was. Was it that you appeared a
• 4:42
  Speaker 1: live experience event that we recorded for another show, something
• 4:46
  Speaker 1: like that.
• 4:47
  Speaker 5: Possibly? I remember I was on a panel with two
• 4:50
  Speaker 5: other gentlemen, and I believe it was about you know,
• 4:53
  Speaker 5: different things we're doing in the realm of dex at
• 4:55
  Speaker 5: that time. It could have been decks hops adjacent, and
• 4:58
  Speaker 5: I would have to go back and look.
• 5:00
  Speaker 1: Nobody knows, ladies and genermal where we we we We haven't,
• 5:03
  Speaker 1: we haven't held it in our memories firmly enough, but
• 5:05
  Speaker 1: we we we we. We're looking forward to having you back,
• 5:07
  Speaker 1: looking forward to digging in with you again, Mitch. But
• 5:11
  Speaker 1: let's begin all of us by discussing the very exciting
• 5:15
  Speaker 1: location of this year's experience, and it's, as I understand it,
• 5:19
  Speaker 1: reported proximity to Disneyland or Disney World itself. So I thought,
• 5:26
  Speaker 1: just beginning by asking you about pivotal Disney experiences, so
• 5:30
  Speaker 1: it could be first visit, most recent visits, if you've
• 5:33
  Speaker 1: never visited anything like that, go on, Mitch, you go first.
• 5:39
  Speaker 5: So it's Disney World, Career World, right, We're in proximity
• 5:42
  Speaker 5: to Disney World, Disneyland, is in California, and it's pretty
• 5:46
  Speaker 5: contentious as to which one is better. Having never been
• 5:51
  Speaker 5: to Disneyland, I couldn't tell you, but my partner frequented there.
• 5:56
  Speaker 5: But yes, so I grew up in Chicago, so going
• 5:58
  Speaker 5: to Disney World was like the pivotal like winter break,
• 6:04
  Speaker 5: spring break vacation, and it was. It was the epitome
• 6:08
  Speaker 5: of that, and so I went at least twice that
• 6:11
  Speaker 5: I can remember, and looking back on it, I don't
• 6:14
  Speaker 5: know that I quite appreciated it for what it is,
• 6:17
  Speaker 5: where I was just like, okay, rides cool, Like oh
• 6:20
  Speaker 5: all right, you know, it was still magical, but I
• 6:22
  Speaker 5: don't think I understood what it took to make that magic.
• 6:26
  Speaker 5: And so this year, after the conference, I'm excited to
• 6:30
  Speaker 5: to take a few days off. My partner and I
• 6:32
  Speaker 5: are going to go to Epcot, which is the first
• 6:34
  Speaker 5: time either of us have been there, and so I'm
• 6:36
  Speaker 5: excited to experience it as an adult with a much
• 6:39
  Speaker 5: greater appreciation for the details and the world building and
• 6:42
  Speaker 5: most certainly Atcot, and it's well known drinks and food,
• 6:48
  Speaker 5: so that'll.
• 6:48
  Speaker 2: Be exciting, amazing. That's a great account. Megan, You Disney adult,
• 6:54
  Speaker 2: You're Disney adult.
• 6:55
  Speaker 3: Oh no, I'm not a Disney adult. I'm I was,
• 6:59
  Speaker 3: you know, a nineties kid. So I was raised on
• 7:02
  Speaker 3: the Disney movies. I loved the Little Mermaid, especially in
• 7:05
  Speaker 3: Sleeping Beauty. But I was raised by a father who
• 7:10
  Speaker 3: thought that Disney parks were an abomination. So I've never
• 7:14
  Speaker 3: been to Disney World, never in my life. I did
• 7:17
  Speaker 3: go to disney Land in California, and this is actually
• 7:21
  Speaker 3: quite a good this is quite a fun story. I
• 7:23
  Speaker 3: was in the marching band at USC in college, and
• 7:25
  Speaker 3: we went to the Rose Bowl my freshman and sophomore year.
• 7:28
  Speaker 3: So I was there for the football fans in the audience.
• 7:31
  Speaker 3: I was there for the decline, the Pete Carroll decline.
• 7:33
  Speaker 3: That's when I was in college. So I went to
• 7:36
  Speaker 3: the Rosebut when you go to the Rose Bowl, your
• 7:38
  Speaker 3: marching band gets invited to do a parade at Disneyland.
• 7:41
  Speaker 3: And so the very first time I went to a
• 7:43
  Speaker 3: Disney park, I went backstage first, because we went backstage
• 7:48
  Speaker 3: to prepare for the parade, and so I saw the
• 7:49
  Speaker 3: people getting into their costumes and stuff, and then we
• 7:52
  Speaker 3: marched through the main gate. And then that was my
• 7:54
  Speaker 3: first introduction to disney Land. Which I think is kind
• 7:57
  Speaker 3: of a fun story as someone who was like not
• 8:00
  Speaker 3: not allowed to go to.
• 8:01
  Speaker 2: Disney was working, like you're going to be.
• 8:04
  Speaker 3: Yeah, exactly, So I never go there for leisure. I am,
• 8:07
  Speaker 3: you know, an adult mouse. I could take myself to
• 8:09
  Speaker 3: Disney World. So maybe Mitch, I'll have to take a
• 8:10
  Speaker 3: page out of your book and go for a day.
• 8:12
  Speaker 2: You got to just invite yourself.
• 8:14
  Speaker 1: Yeah, I'm enjoying.
• 8:15
  Speaker 3: I'm going with Mitch and I are going to Disney
• 8:17
  Speaker 3: World together. Yeah, that's what's happening.
• 8:18
  Speaker 5: It'll be a good time. And you know, even if
• 8:21
  Speaker 5: you're not a Disney fan, there is no shortage of
• 8:23
  Speaker 5: other things to do. Like, you know, it's Orlando, so
• 8:26
  Speaker 5: there's Sea World. There is Universal like Universal is awesome.
• 8:30
  Speaker 1: So but yeah, tons of I was just man of
• 8:33
  Speaker 1: something by Disney, right right right.
• 8:35
  Speaker 5: At this point, yes, because they oh well yeah that's true.
• 8:40
  Speaker 3: Now they own all the other stuff too.
• 8:41
  Speaker 2: We got the jungle that they got style with.
• 8:43
  Speaker 1: I mean, what's you know, it's going to find something
• 8:45
  Speaker 1: for you for you you know, Okay, okay, but but
• 8:49
  Speaker 1: moving on, moving on, Okay, Megan, you you know you
• 8:53
  Speaker 1: look after the content for experience year in year out.
• 8:56
  Speaker 1: Besides the location, what else is exciting enough about Experience
• 9:00
  Speaker 1: twenty twenty six. What have you been cooking up for
• 9:02
  Speaker 1: us this year?
• 9:04
  Speaker 3: I'm really excited for Experience this year. I think, you know,
• 9:07
  Speaker 3: the content, it gets better every year because the technology
• 9:11
  Speaker 3: is just improving, right We're in We're in another industrial
• 9:15
  Speaker 3: revolution of sorts right now. So everything's changing so fast,
• 9:18
  Speaker 3: everything's evolving so quickly, and I really do believe that
• 9:22
  Speaker 3: our customers are at the cutting edge of what's happening.
• 9:24
  Speaker 3: I mean, there's really cool ideas happening. There's really cool. Yeah,
• 9:30
  Speaker 3: organizations are just doing really interesting things with the data
• 9:32
  Speaker 3: and the tools available to them now. And I think
• 9:34
  Speaker 3: we've updated the format of the conference a little bit
• 9:37
  Speaker 3: to better facilitate that. So we're reintroducing We've got a
• 9:40
  Speaker 3: whole one day training you can take on the first
• 9:42
  Speaker 3: day this year if you want to learn about dex
• 9:45
  Speaker 3: ops and deck strategy. Obviously, who we're putting on stage
• 9:49
  Speaker 3: is going to be really interesting and you're going to
• 9:51
  Speaker 3: get to hear and learn from organizations doing cool stuff.
• 9:55
  Speaker 3: But the other thing we're adding is a format we're
• 9:57
  Speaker 3: calling the dex change or conversation and tables, so you'll
• 10:02
  Speaker 3: have a chance to join different tables and have conversations
• 10:05
  Speaker 3: with other people and learn, you know from from how
• 10:08
  Speaker 3: others are using AI, how others are leveraging automation, or
• 10:11
  Speaker 3: whatever it is that you want to talk about. So
• 10:13
  Speaker 3: I think the conference this year, even more than in
• 10:17
  Speaker 3: years past, is the place to be to learn, you know,
• 10:20
  Speaker 3: what's happening, how other people are adapting to the new
• 10:23
  Speaker 3: era we're in.
• 10:25
  Speaker 2: Fab Megan year and year out.
• 10:27
  Speaker 1: You're kind of frontline in terms of working with the
• 10:29
  Speaker 1: customers who go into the main stage, who often are
• 10:32
  Speaker 1: doing the breakouts as well. And if you were to
• 10:34
  Speaker 1: almost isolate that from your other things you oversee at next,
• 10:39
  Speaker 1: think and just and just look at that solely, what
• 10:43
  Speaker 1: would your generalization be? Do you think about how the
• 10:47
  Speaker 1: industry has evolved from one year to the next, And
• 10:49
  Speaker 1: maybe you've already kind of alluded to it in how
• 10:52
  Speaker 1: it before, so many for customers are at befoefront of using.
• 10:55
  Speaker 2: AI in the workplace.
• 10:56
  Speaker 1: But what would those generalizations be.
• 10:59
  Speaker 3: I think my generalization would be that last year's dream,
• 11:04
  Speaker 3: two years AGO's dream is more becoming a reality, right,
• 11:08
  Speaker 3: that frictionless approach that the desire for providing a consumer
• 11:13
  Speaker 3: like experience to your employees is becoming more and more
• 11:16
  Speaker 3: and more real, and that's what we're hearing, and that's
• 11:18
  Speaker 3: who we're trying to get on stage, or people who
• 11:20
  Speaker 3: are addressing problems like that. And I think that is
• 11:25
  Speaker 3: driven by our customers because they are taking a creative
• 11:28
  Speaker 3: approach and solving problems that other people aren't even seeing.
• 11:33
  Speaker 1: Well put, well put. Mitch will get to your experience
• 11:37
  Speaker 1: appearance momentarily, but before we do, just interested to know
• 11:40
  Speaker 1: you mentioned you're a Visiant right now team oversee and
• 11:46
  Speaker 1: I presume by friend of the show, Emily Schlick still
• 11:50
  Speaker 1: whenever she's at the helm right bound to be doing
• 11:52
  Speaker 1: interesting and other imaginative things. And what stands out to
• 11:55
  Speaker 1: you there at the moment.
• 11:57
  Speaker 5: Yeah, absolutely, So Emily had profound success in Vision, which
• 12:01
  Speaker 5: I'm thrilled as her first hire at Visian, I get
• 12:05
  Speaker 5: to claim something to do with that. But yeah, she's
• 12:09
  Speaker 5: now the head of Digital Workplace, so she oversees much
• 12:12
  Speaker 5: more than just the dex team and sees you know,
• 12:15
  Speaker 5: everything from service line, our service delivery, to the service desk,
• 12:20
  Speaker 5: to infrastructure support, you name it. So her portfolio is
• 12:23
  Speaker 5: now huge, and we have the wonderful Alice and Vodker
• 12:27
  Speaker 5: leading the DEX team now. But life of Visian, you know,
• 12:32
  Speaker 5: always exciting. Visiant is a place where change happens, and
• 12:36
  Speaker 5: it happens quickly. And with that, in the three short
• 12:38
  Speaker 5: years I've been there, you know, I joined and it
• 12:41
  Speaker 5: was Emily and n I two person DEX team. We
• 12:43
  Speaker 5: are now up to nine people on the X team.
• 12:46
  Speaker 5: With that, the scope of our role has evolved.
• 12:48
  Speaker 2: Yeah.
• 12:49
  Speaker 5: So, and it wasn't It wasn't a you know, we
• 12:50
  Speaker 5: went two to nine. It was two to three and
• 12:53
  Speaker 5: so on and so forth. Because I know folks are like, oh,
• 12:56
  Speaker 5: you know, how do you get a team that large?
• 12:57
  Speaker 5: It didn't happen overnight. We proved the value each step
• 13:00
  Speaker 5: of the way, and with that our scope increase. So
• 13:04
  Speaker 5: today we cover everything from program management, research, experience in
• 13:08
  Speaker 5: site communications, change management. We have dedicated experience owners for
• 13:13
  Speaker 5: hardware for Microsoft products, for security, for AI and for
• 13:16
  Speaker 5: more on the way. So our portfolio, just like Emily's,
• 13:20
  Speaker 5: has also grown. And now with that, the DEX team
• 13:25
  Speaker 5: is embedded into how Visiant at large, as well as
• 13:29
  Speaker 5: corporate it thinks about technology. We're not just involved after
• 13:33
  Speaker 5: decisions are made by leaders to say like, oh, dexify this.
• 13:36
  Speaker 5: We are now there at the very front end. We
• 13:38
  Speaker 5: are part of the planning, the prioritization, and the broader
• 13:40
  Speaker 5: strategy within corporate IT and cross functionally because we know
• 13:46
  Speaker 5: technology touches everything. So DEX is that strategic lens, that
• 13:51
  Speaker 5: advisor that shapes these things that people are, you know,
• 13:54
  Speaker 5: saying oh, let's get the DEX team or hey, have
• 13:56
  Speaker 5: you talked to them yet, Let's get them involved in
• 13:59
  Speaker 5: this project, which has been Emily's vision from the start.
• 14:02
  Speaker 5: So it's really exciting to see that come to fruition
• 14:07
  Speaker 5: considering our modest beginnings and where we are today as
• 14:11
  Speaker 5: this team that is kind of the central a central
• 14:14
  Speaker 5: heart of a lot of our corporate IT work.
• 14:18
  Speaker 1: I want to pick up on something you just said, Mitch,
• 14:20
  Speaker 1: which is proving your value every step of the way.
• 14:23
  Speaker 1: Every time that team expanded, it was because you delivered
• 14:28
  Speaker 1: value with the previous team.
• 14:30
  Speaker 2: As it was.
• 14:31
  Speaker 1: What has been key to demonstrating value internally? What have
• 14:36
  Speaker 1: been some of the big wins that have allowed you
• 14:38
  Speaker 1: to gain that kind of trust and ambition.
• 14:41
  Speaker 5: Yeah, so I think first of all, it was that
• 14:46
  Speaker 5: we were scrappy to begin with. It wasn't a like, oh,
• 14:49
  Speaker 5: that's not a job for decks. It was very much
• 14:51
  Speaker 5: a can do attitude. And I taking a look at like,
• 14:54
  Speaker 5: what was the big, ugly elephant in the room that
• 14:57
  Speaker 5: no one wanted to touch, that was kind of falling
• 14:59
  Speaker 5: between the gaps and cracks for everyone, and that we said, yep,
• 15:03
  Speaker 5: we'll handle that. We'll do that. We're not going to
• 15:05
  Speaker 5: draw lines, we're not going to say, oh, well, that's
• 15:07
  Speaker 5: not technically us. We're going to say nope, we're here
• 15:09
  Speaker 5: to bridge all the gaps to make it work and
• 15:12
  Speaker 5: to make that thing happen that we've been trying for
• 15:14
  Speaker 5: the past four years, but it won't work because no
• 15:16
  Speaker 5: one wants to fully hold the bag for it. You know,
• 15:19
  Speaker 5: we will do that. And with that you then build
• 15:22
  Speaker 5: really strong partnerships with people because you're not aiming to
• 15:25
  Speaker 5: undermine anyone. You want to see their mutual success. And
• 15:28
  Speaker 5: so with that, we have people who now are knocking
• 15:31
  Speaker 5: on our door saying okay, well I want more of that,
• 15:33
  Speaker 5: and with that we're able to say, fantastic, Let's create
• 15:37
  Speaker 5: a dedicated experience owner for this portion, for this section
• 15:41
  Speaker 5: of your organization. For security. You want more dex lens
• 15:45
  Speaker 5: with your security things you're doing, making sure your change
• 15:48
  Speaker 5: is managed with a dex lens, making sure your comms
• 15:51
  Speaker 5: are making sure your projects, even that are internal facing,
• 15:54
  Speaker 5: have that employee consideration. Great, let's grow that. That's a
• 15:58
  Speaker 5: need that you have that you see value for as
• 16:01
  Speaker 5: a leader across the aisle. Let us now acquire staff
• 16:05
  Speaker 5: to make that happen for you. So it was really
• 16:09
  Speaker 5: demonstrating that our benefit wasn't just to like the highest
• 16:16
  Speaker 5: level person in the organization, but was to our peers,
• 16:19
  Speaker 5: and that the growth of the dex team ultimately benefited
• 16:21
  Speaker 5: the people next to us as well as above us.
• 16:25
  Speaker 5: And so I think that was really integral and taking
• 16:28
  Speaker 5: on some of those really challenging and fun projects that
• 16:31
  Speaker 5: we now look back at and we say cool. We
• 16:33
  Speaker 5: built a playbook for the first time Visiant ever did
• 16:36
  Speaker 5: a or B or C.
• 16:38
  Speaker 1: So Mitchell jokes aside because we were joking about not
• 16:42
  Speaker 1: being able to remember your intermediary appearance, whatever.
• 16:45
  Speaker 2: Form that was.
• 16:46
  Speaker 1: But your original appearance actually is not easily forgotten.
• 16:50
  Speaker 2: And I'll tell you why.
• 16:51
  Speaker 1: I think analogies aside, which we'll get too later. You
• 16:55
  Speaker 1: were so evidently like you know, the outset of the
• 16:59
  Speaker 1: DEX career, but really like idealistic, really inspired by what
• 17:04
  Speaker 1: you were doing, and obviously you know on an individual level,
• 17:10
  Speaker 1: part of the future wave of decks, right, and I'm
• 17:13
  Speaker 1: interested three years later, you know, how has DEX lived
• 17:18
  Speaker 1: up to those expectations? Perhaps, how hasn't it? How how
• 17:21
  Speaker 1: has it still got where has it still.
• 17:23
  Speaker 2: Got a lot to do? You know what is your overall.
• 17:26
  Speaker 1: Sense of how those three years have been for the
• 17:28
  Speaker 1: industry at large and for your career.
• 17:31
  Speaker 5: Yeah, absolutely so. I think industry at large, DEX has
• 17:34
  Speaker 5: gotten much stronger at the technical deliverables, the very tactical
• 17:40
  Speaker 5: things that are they're pretty aligned to us as we
• 17:43
  Speaker 5: as it professionals bleed into the like all right, now,
• 17:46
  Speaker 5: let's explore decks. So it begins with your very engineering
• 17:50
  Speaker 5: focus decks, which is very powerful and is I think
• 17:54
  Speaker 5: the organic next step for many the organizations that are saying, okay,
• 17:59
  Speaker 5: let's explore decks and so they wear the DEX engineering hat,
• 18:03
  Speaker 5: which is, like I said, has advanced a ton, And
• 18:05
  Speaker 5: that is what you hear a lot from industry peers
• 18:09
  Speaker 5: is oh, we're doing this and this, and it sits
• 18:13
  Speaker 5: safely within the IT support IT engineering realm. I mean
• 18:17
  Speaker 5: that's powerful, and that is stuff that there are clear
• 18:20
  Speaker 5: metrics and really clear wins on, and that's incredible. The
• 18:24
  Speaker 5: part where I think my ambition lies as well as
• 18:28
  Speaker 5: the part I'm eager to see the industry move towards,
• 18:30
  Speaker 5: and I think it is, is we're now taking that
• 18:33
  Speaker 5: larger what is DEX and the scope of the comprehensive
• 18:36
  Speaker 5: digital workplace as opposed to just engineering. And this is
• 18:40
  Speaker 5: where we get into DEX as means for as I said,
• 18:44
  Speaker 5: program and project management lenses as well as communications and
• 18:50
  Speaker 5: change management, these things that go beyond just the engineering.
• 18:53
  Speaker 5: And it's not to say the engineering part isn't the
• 18:57
  Speaker 5: isn't extremely important. Is a core capability that I think
• 19:00
  Speaker 5: you need to have in a powerful DEX program. But
• 19:03
  Speaker 5: now what do we extend beyond that? Is what's the
• 19:07
  Speaker 5: impact of engineering? How do we change behavior? How do
• 19:10
  Speaker 5: we run these extremely nuanced cross functional projects that candidly
• 19:16
  Speaker 5: engineers don't want to touch. They say that's not my job.
• 19:19
  Speaker 5: My job is engineering. And you say, all right, well,
• 19:22
  Speaker 5: the DEX team's going to do it. And that's a
• 19:24
  Speaker 5: new front of the DEX team is the DEX team
• 19:27
  Speaker 5: as this cross functional resource and as the one who
• 19:32
  Speaker 5: navigates the communication upwards and downwards in the chain to
• 19:38
  Speaker 5: both the folks who are deeply technical and the folks
• 19:41
  Speaker 5: who are not, and is in some ways kind of
• 19:44
  Speaker 5: that liaison or translator for engineers, for employees, but also
• 19:52
  Speaker 5: for the highest level of leadership, be it it leadership
• 19:56
  Speaker 5: or elsewhere. They look to DEX, as I said, is
• 19:59
  Speaker 5: kind of that central model, and I think that's where
• 20:03
  Speaker 5: the next big pushes, especially with dexops and saying all right,
• 20:06
  Speaker 5: how do you bring it to the next level? Well,
• 20:09
  Speaker 5: is the new frontier of what is DEX beyond engineering?
• 20:15
  Speaker 2: How pivotal is.
• 20:19
  Speaker 1: Jen AI and being able to make that kind of
• 20:22
  Speaker 1: leap in what DEX is able to do.
• 20:25
  Speaker 5: Yeah, So, I mean candidly, we recently had the AI
• 20:31
  Speaker 5: Enablement team join the DEX team, so they're now part
• 20:34
  Speaker 5: of the DEX team. And with that, our intention is
• 20:38
  Speaker 5: to go from AI being the shiny, you know, ungoverned,
• 20:45
  Speaker 5: exciting thing, and to make it something that we treat
• 20:49
  Speaker 5: like the rest of our enterprise technology, and to make
• 20:53
  Speaker 5: it something that is trusted, it's part of their everyday experience,
• 20:58
  Speaker 5: and that they can easily discover it, understand it, trust it,
• 21:02
  Speaker 5: use it responsibly, and get value from it. So I
• 21:06
  Speaker 5: think when we talk about what is the future of decks,
• 21:11
  Speaker 5: this is one of those ones where it's like, this
• 21:12
  Speaker 5: is not an engineering item. The how do we solve
• 21:17
  Speaker 5: for AI and normalize an AI experience across an enterprise
• 21:20
  Speaker 5: is not a task Engineering teams are going to be
• 21:26
  Speaker 5: equipped to manage or even want to touch. And so
• 21:30
  Speaker 5: with that, I think it's pivotal. But also then you
• 21:33
  Speaker 5: think about how do you use AI to free up
• 21:37
  Speaker 5: the capabilities of folks who maybe are doing some of
• 21:39
  Speaker 5: that engineering work, who do show a real skill set
• 21:45
  Speaker 5: and inclination towards this more cross functional work. And so
• 21:48
  Speaker 5: that's something we've also enjoyed as well. And even with
• 21:52
  Speaker 5: aspects of next think that maybe aren't you know exactly AI,
• 21:57
  Speaker 5: but have freedom time for service desk team members and
• 22:00
  Speaker 5: engineers to say, okay, how do we now elevate your
• 22:02
  Speaker 5: work further? Or if you are interested to do more
• 22:05
  Speaker 5: cross functional work, you still get to wear the engineering
• 22:08
  Speaker 5: hat most of the time, but now let's try your
• 22:10
  Speaker 5: hat at this dexops world.
• 22:13
  Speaker 2: Very cool.
• 22:15
  Speaker 1: Megan Mitch is part of a panel. I thought we'd
• 22:18
  Speaker 1: go to you to tell us about it because it's
• 22:19
  Speaker 1: a panel you've pulled together with a with a set
• 22:22
  Speaker 1: vision and purpose.
• 22:24
  Speaker 2: Sure, what's the panel cover? Who have you ever participants?
• 22:27
  Speaker 1: And how does it fit thematically.
• 22:29
  Speaker 2: Into the broader theme of this year's event.
• 22:33
  Speaker 3: Yeah, so, apo of what Mitch was just saying, the
• 22:37
  Speaker 3: panel discussion is centered around desksops, and by that in
• 22:42
  Speaker 3: this panel especially, we don't just mean, you know, how
• 22:46
  Speaker 3: do you put next Think as a platform in place
• 22:49
  Speaker 3: and get the most value out of the tool?
• 22:51
  Speaker 2: Right?
• 22:52
  Speaker 3: We mean how do you drive outcomes for your business
• 22:56
  Speaker 3: that matter using decks as a core strategy. So I
• 22:59
  Speaker 3: think that's going to be so that Mitch is really
• 23:00
  Speaker 3: going to focus on in his aspect of the conversation, Right,
• 23:03
  Speaker 3: how do you identify problems for the business and apply
• 23:06
  Speaker 3: a deck strategy to solve them. He's going to be
• 23:09
  Speaker 3: joined on stage by Trent Garwal, who is an IT
• 23:12
  Speaker 3: professional at Kimley Horn. Trent has done a really good
• 23:16
  Speaker 3: job internally of communicating the value of his team and
• 23:22
  Speaker 3: positioning his team as kind of the allies of everybody else.
• 23:27
  Speaker 3: You're sort of your employee advocates. They're the voice of
• 23:29
  Speaker 3: the employee to the rest of it, and so he's
• 23:32
  Speaker 3: going to talk about how to kind of build those
• 23:33
  Speaker 3: allies across it when you are the employee advocate. I
• 23:37
  Speaker 3: think he's got some really interesting and unique won't I
• 23:39
  Speaker 3: won't steal his thunder or anything, but he's got some
• 23:42
  Speaker 3: really cool points to make on that front. And then
• 23:46
  Speaker 3: the last person who'll joined them on stage is Josh Fournier.
• 23:49
  Speaker 3: He's the senior manager of IT Operations at Siena and
• 23:53
  Speaker 3: they've put a really interesting process in place for spreading
• 23:56
  Speaker 3: adoption of NEXIC. So it's more focused on NEXTIC as
• 23:59
  Speaker 3: a tool, but it's how to get people to understand
• 24:01
  Speaker 3: the data that's available, the insights that are available, and
• 24:03
  Speaker 3: how to get them thinking creatively about what they can
• 24:05
  Speaker 3: do with that. So I think it's going to be
• 24:07
  Speaker 3: really nice conversation. It's going to cover a lot of
• 24:09
  Speaker 3: different elements of the desk stops theory, and I hope
• 24:14
  Speaker 3: that anyone who attends it will come away with some
• 24:18
  Speaker 3: really you know, like applicable pract best practices they can
• 24:23
  Speaker 3: take back to their workplace as to how it fits
• 24:26
  Speaker 3: into the larger theme of the conference. The theme of
• 24:28
  Speaker 3: the conference this here is agents of change. So I
• 24:30
  Speaker 3: think comes back to what I was saying at the
• 24:32
  Speaker 3: beginning about we're in this kind of next wave revolution
• 24:35
  Speaker 3: of how technology changes the way humans exist work with
• 24:40
  Speaker 3: our lives right day to day. And I think that
• 24:43
  Speaker 3: a lot of the different topics we're covering at the conference,
• 24:46
  Speaker 3: from dex as a strategy to automation to what are
• 24:50
  Speaker 3: you doing with AI, they all kind of tie together.
• 24:52
  Speaker 3: If in this session with Mitch and the others, you're
• 24:56
  Speaker 3: learning how do I apply dex as a strategy? How
• 24:58
  Speaker 3: do I get the most out of it? And then
• 25:00
  Speaker 3: you can go and learn, Okay, what automation strategy should
• 25:02
  Speaker 3: I be putting in place? Or how can I apply
• 25:05
  Speaker 3: this deck strategy to AI? Like what Mitch was just discussing.
• 25:08
  Speaker 3: There's going to be sessions about that. So it's all
• 25:11
  Speaker 3: kind of tying together around how do you guide your business?
• 25:15
  Speaker 3: How do you become kind of a business strategist using
• 25:17
  Speaker 3: decks as to help your business move forward and be
• 25:21
  Speaker 3: an AI first operation.
• 25:24
  Speaker 2: Many reasons to visit.
• 25:28
  Speaker 1: We're going to wrap up the experience chat in just
• 25:30
  Speaker 1: a moment before we do vo.
• 25:32
  Speaker 2: Mitch.
• 25:33
  Speaker 1: Another thing that was very memorable about your first appearance was,
• 25:36
  Speaker 1: of course the powerful analogy you brought, which was between
• 25:40
  Speaker 1: the world of decks and the world of entomology, the
• 25:43
  Speaker 1: study of insects. Fascinating stuff. We will have a link
• 25:47
  Speaker 1: in a show notes for anyone who wants to pursue
• 25:49
  Speaker 1: that analogy any further. But I wanted to put you
• 25:51
  Speaker 1: on the spot and ask if you had an updated analogy,
• 25:54
  Speaker 1: maybe similarly vivid and colorful, if possible to describe how
• 26:01
  Speaker 1: DEX has evolved or where DEX is today from your
• 26:05
  Speaker 1: I guess extended experience at the front line of the space.
• 26:09
  Speaker 5: Yeah, I think three years ago I was really focused on,
• 26:11
  Speaker 5: you know, how science and the analogy there can inform
• 26:16
  Speaker 5: what we do. We'reas as I think about today, with
• 26:20
  Speaker 5: a much broader understanding of decks, what it is in
• 26:23
  Speaker 5: the world, what it is at visiant, what I want
• 26:26
  Speaker 5: it to be. I would say my analogy goes a
• 26:32
  Speaker 5: little something along the lines of in the field of ecology,
• 26:37
  Speaker 5: fascinating principle I find is that ecosystems, their resiliency or
• 26:42
  Speaker 5: strength isn't defined by the number of species it contains
• 26:47
  Speaker 5: or by one species. It's defined by the relationship across
• 26:51
  Speaker 5: and among those species, So it's it's the intricacy of
• 26:54
  Speaker 5: the web that makes it stronger. So two forests can
• 26:58
  Speaker 5: have the same or similar species, but one is much
• 27:02
  Speaker 5: more resilient because the interactions are much stronger. They're much
• 27:05
  Speaker 5: more readily available, So information in change spreads more quickly
• 27:11
  Speaker 5: and is adapted to more quickly. It has a greater continuity.
• 27:15
  Speaker 5: If you will, it'll end to end across both the
• 27:18
  Speaker 5: top and the bottom of the ecosystem. I think the
• 27:21
  Speaker 5: same is true in IT. You can have the best
• 27:25
  Speaker 5: engineering team, the best security team, the world's greatest service desk,
• 27:29
  Speaker 5: But if those groups don't communicate well, they don't share information,
• 27:33
  Speaker 5: they aren't aligned around a specific experience outcome, your overall
• 27:37
  Speaker 5: IT system is brittle and its ability to respond to
• 27:40
  Speaker 5: change is low. Oh and that's where DEX then comes in.
• 27:45
  Speaker 5: So DEX helps improve the relationships between these different divisions,
• 27:49
  Speaker 5: between your top notch security team and your top notch
• 27:52
  Speaker 5: engineering team and your top notch service test team. And
• 27:55
  Speaker 5: it's not Dex's role to own all of those things.
• 27:58
  Speaker 5: It strengthens the interactions cross what we'll say is your
• 28:01
  Speaker 5: digital ecosystem, so it creates better feedback loops between employees
• 28:06
  Speaker 5: and leadership, stronger collaboration within your IT functions, more core
• 28:10
  Speaker 5: dated planning around technology, change management, comms, automation, you name it.
• 28:16
  Speaker 5: We're doing things that in turn create a stronger IT
• 28:19
  Speaker 5: organization and DEX is the conduit for the relationships and
• 28:24
  Speaker 5: the connections and the clarity there. So, long story short,
• 28:28
  Speaker 5: we know change is an optional. New capabilities, new AI,
• 28:34
  Speaker 5: AI tools, security requirements, and ways of working will continue
• 28:39
  Speaker 5: to arrive. So the question isn't how do we stop change,
• 28:43
  Speaker 5: It's how do we build an ecosystem that can absorb change,
• 28:48
  Speaker 5: adapt to it, and continue delivering a great experience to
• 28:51
  Speaker 5: our employees. And I think DEX and DEX opts by
• 28:55
  Speaker 5: extension is the conduit for how we do that. So's
• 28:58
  Speaker 5: that's my analogy is a strong technology ecosystem has strong
• 29:04
  Speaker 5: relationships between the different disciplines within technology, and that DEX
• 29:09
  Speaker 5: is the way you can strengthen that. It is the
• 29:12
  Speaker 5: intermediary for a lot of those things that brings people
• 29:15
  Speaker 5: to the table. And so you want a strong ecosystem,
• 29:20
  Speaker 5: think about your interactions and I think DEX is the
• 29:22
  Speaker 5: best place for that.
• 29:24
  Speaker 1: A wonderful fresh analogy for twenty twenty six thank you, Mitch.
• 29:28
  Speaker 1: And you know I have to say like you've really
• 29:30
  Speaker 1: you've lived and earned that analogy by your account of
• 29:33
  Speaker 1: how the last three years of being a vision and
• 29:34
  Speaker 1: it's it's really nice to hear it. Sounds like you know,
• 29:38
  Speaker 1: Emily's made a great hire in you, and you've got
• 29:41
  Speaker 1: an amazing leader in Emily, and you've been able to
• 29:43
  Speaker 1: really spread your wings as a as a DEX organization
• 29:46
  Speaker 1: and put a lot of big ideas into practice, which phenomenal.
• 29:49
  Speaker 1: DA you must tell invite Emily back on the show
• 29:52
  Speaker 1: for us, Yeah, think too long since we've had her,
• 29:54
  Speaker 1: and we'd like to hear you about it in even
• 29:56
  Speaker 1: more detail, and maybe you could join her. Final quick
• 30:00
  Speaker 1: question for you even I might not be the final
• 30:03
  Speaker 1: I might have another one in my back pocket. But
• 30:05
  Speaker 1: before we get to it, Mitch, I think I've seen
• 30:08
  Speaker 1: you at least three previous experiences. Why should somebody listening
• 30:14
  Speaker 1: who perhaps hasn't visited before?
• 30:15
  Speaker 2: Why should they?
• 30:16
  Speaker 1: Why should they come to Experience twenty twenty six?
• 30:19
  Speaker 2: What would be your main recommendation?
• 30:22
  Speaker 5: Oh golly, if you've never been the it is it
• 30:26
  Speaker 5: hands down something you must do. I think you know
• 30:30
  Speaker 5: I can endorse it as something to return to as
• 30:34
  Speaker 5: I am a repeat attender, but if you've never been,
• 30:38
  Speaker 5: you're really missing out on a lot of really key
• 30:41
  Speaker 5: insights and connections that you're not going to easily find
• 30:44
  Speaker 5: anywhere else. The time allotment for networking as well as
• 30:49
  Speaker 5: just learning from your peers is a really important part
• 30:53
  Speaker 5: that the next thing team you know, make it included
• 30:56
  Speaker 5: has baked into the event, so you're able to see
• 30:59
  Speaker 5: where people are on all stages of their DEX journey,
• 31:02
  Speaker 5: people who maybe even haven't started their DEX journey. So
• 31:04
  Speaker 5: if you're one of those folks and you're like, this
• 31:06
  Speaker 5: is new, this is the place to go to see
• 31:09
  Speaker 5: what is possible in one year, two year, three year,
• 31:12
  Speaker 5: seven years down the line. As you gain maturity, and
• 31:15
  Speaker 5: even if you do already have a DEX team where
• 31:17
  Speaker 5: you're building that DEX maturity and dexk shops model, seeing
• 31:23
  Speaker 5: how different companies with different cultures have tackled similar challenges
• 31:29
  Speaker 5: is really inspiring for as you look at your own
• 31:31
  Speaker 5: challenges into twenty twenty seven and say, can we how
• 31:36
  Speaker 5: can we apply DEX to this or what lens am
• 31:38
  Speaker 5: I missing? Or who do I need to get engaged
• 31:41
  Speaker 5: with and I think all that aside the content that
• 31:45
  Speaker 5: has delivered the insights into the future of des from
• 31:51
  Speaker 5: the analysts as well as the future of tools such
• 31:55
  Speaker 5: as next Think is as well a key component. Say
• 32:00
  Speaker 5: you know, say you're not a Next Thing shop, you
• 32:02
  Speaker 5: don't have a Dex toolshop. This is still the Dex experience. Well,
• 32:06
  Speaker 5: the decks the place to be for decks so awesome.
• 32:12
  Speaker 1: Same for you, Megan, from your very different vantage point.
• 32:16
  Speaker 1: Why would you like people most to want to come
• 32:18
  Speaker 1: or what do you think they will most likely get
• 32:20
  Speaker 1: out of it?
• 32:22
  Speaker 3: It's hard to top what Mitch just said, and I
• 32:24
  Speaker 3: think I'm going to echo him quite a bit. But
• 32:26
  Speaker 3: I think for me, when I watch people attend and
• 32:30
  Speaker 3: I talk to our our speakers and other people on
• 32:33
  Speaker 3: the ground at the event, it's the inspiration that you get.
• 32:37
  Speaker 3: So no matter where you are in your journey, as
• 32:40
  Speaker 3: Mitch said, you can come to experience and get real
• 32:43
  Speaker 3: concrete takeaways and inspiration and go back kind of rejuvenated
• 32:47
  Speaker 3: to do something different, to start a new project, or
• 32:49
  Speaker 3: maybe address some problems you've had in a new way.
• 32:54
  Speaker 3: You're learning from each other, right You're not there are
• 32:57
  Speaker 3: Next Thing gled sessions, but Primarily the majority of the
• 33:00
  Speaker 3: content are other organizations like yours in your industry, different industries,
• 33:05
  Speaker 3: your size, bigger, smaller, leading conversations, giving you a presentation.
• 33:10
  Speaker 3: And then, like Mitch said, we bake in a lot
• 33:13
  Speaker 3: of time for networking. So if you attended a session
• 33:15
  Speaker 3: and you thought it was really interesting and you didn't
• 33:16
  Speaker 3: get a chance to ask a question at the end,
• 33:18
  Speaker 3: find that person during the break. They want to talk
• 33:21
  Speaker 3: about what they're doing, they want to share. Everybody who's
• 33:24
  Speaker 3: there wants to, you know, learn and grow. So it
• 33:28
  Speaker 3: really is a unique experience, I think, to learn from
• 33:31
  Speaker 3: each other and to kind of to grow together.
• 33:35
  Speaker 1: So many of the world's best and most ambitious digital
• 33:38
  Speaker 1: workplaces and digital workplace leaders in one place. Absolutely, absolutely
• 33:44
  Speaker 1: bonus question for you both. Because we've the last few years,
• 33:47
  Speaker 1: we've always had a big London event, We've always had
• 33:49
  Speaker 1: a big US event, Big UKFV and big US event,
• 33:52
  Speaker 1: you know what I mean, And this year just for
• 33:55
  Speaker 1: US events.
• 33:55
  Speaker 2: So let's say we were talking to.
• 33:58
  Speaker 1: English listeners own or indeed any European who's thinking about
• 34:03
  Speaker 1: making the trip across the Atlantic, why what should they expect,
• 34:09
  Speaker 1: why should they want to go to Orlando? And here's
• 34:12
  Speaker 1: maybe the clincher of as in October, you know what,
• 34:16
  Speaker 1: what might motivate them to make that booking and give
• 34:19
  Speaker 1: themselves that experience.
• 34:22
  Speaker 3: Megan, I will admit I've never been to Florida in October,
• 34:27
  Speaker 3: but I hear it's not as hot as it is
• 34:31
  Speaker 3: in the summer. I hear it's actually a lovely time
• 34:35
  Speaker 3: of year in Orlando. That's what my colleagues who live
• 34:38
  Speaker 3: in Florida tell me, that it's a really nice timey
• 34:41
  Speaker 3: year to come down to Florida and to explore. So
• 34:46
  Speaker 3: that's probably what I would say, is that it should
• 34:48
  Speaker 3: be the weather should be nice. It won't be called
• 34:50
  Speaker 3: it's supposed to be really nice and warm and lovely
• 34:53
  Speaker 3: in Florida in October, not always.
• 34:55
  Speaker 1: Nice and woman lovely in October in London or many
• 34:58
  Speaker 1: other parts of Europe. Make anything to add vev my usher,
• 35:03
  Speaker 1: my somebody from one side if the will to be a.
• 35:08
  Speaker 5: So the good news is that early October it does
• 35:12
  Speaker 5: not coincide with any school or university based breaks or vacations,
• 35:20
  Speaker 5: so it will not be very crowded if you choose
• 35:23
  Speaker 5: to spend time. Uh. They're either pre or post the conference,
• 35:28
  Speaker 5: which you know, I recommend, especially if you're you're making
• 35:32
  Speaker 5: the the travel across the pond, because there is some
• 35:35
  Speaker 5: really cool stuff to see in Orlando, And like we
• 35:37
  Speaker 5: said earlier, if you're not a Disney person, there is
• 35:40
  Speaker 5: still plenty to see. And if you're not into any
• 35:43
  Speaker 5: of that, still it's a good time. The the hotels
• 35:47
  Speaker 5: and resorts there, they all have pools, and you know,
• 35:49
  Speaker 5: it's a good time to go sit by the pool,
• 35:51
  Speaker 5: get a last one, last chance. That kind of summer
• 35:54
  Speaker 5: but not too hot, it'll be nice before we all
• 35:59
  Speaker 5: hunker down. Myself included as a someone from Chicago for
• 36:03
  Speaker 5: a long, long winter, So would would recommend for that.
• 36:07
  Speaker 5: And then if you're if you're a science nerd like me,
• 36:09
  Speaker 5: there's a lot of cool plants and animals and all
• 36:12
  Speaker 5: that good stuff. So I always I was excited.
• 36:15
  Speaker 1: For that quite so I forgot to say how beautiful
• 36:18
  Speaker 1: the hotel is reputed to be as well. So many
• 36:22
  Speaker 1: reasons to come to experience.
• 36:23
  Speaker 2: You've heard many.
• 36:24
  Speaker 1: Today and you'll be hearing more on the Deck Show
• 36:28
  Speaker 1: in the coming month or so.
• 36:29
  Speaker 2: We're going to do a.
• 36:30
  Speaker 1: Couple of special couple more special episodes with with with
• 36:34
  Speaker 1: special guests and attendees to give more insight into what
• 36:40
  Speaker 1: is going to be we we think, we hope, we
• 36:42
  Speaker 1: believe to be the best experience ever. Meantime, though, we
• 36:46
  Speaker 1: look forward to seeing you both there in person, Mitch
• 36:50
  Speaker 1: and Meghan, And thank you so so much for joining
• 36:52
  Speaker 1: us Mitch for the second time. It's been lovely to
• 36:54
  Speaker 1: have you back. Meghan, see you again much sooner, We're sure,
• 36:59
  Speaker 1: and thank you ever so much.
• 37:00
  Speaker 3: Yeah, absolutely, this is great.
• 37:03
  Speaker 4: That's it for this week's Deck Show. We'll be back
• 37:05
  Speaker 4: next week, and if you don't already, be sure to
• 37:08
  Speaker 4: follow the show so you don't miss an episode until
• 37:11
  Speaker 4: next time.