Latest / Omni Talk Retail / Lidl US CEO Joel Rampoldt On Where Lidl US Is Now And Where It Is Going Next
Transcript
- 0:00Hello,
- 0:00everyone.
- 0:00Welcome
- 0:01back.
- 0:01This
- 0:01is
- 0:01omnitalk
- 0:02Retail.
- 0:02I'm
- 0:03Anne
- 0:03Mazinga.
- 0:03And
- 0:03I'm
- 0:04Chris
- 0:04Walton.
- 0:04And
- 0:04we
- 0:04are
- 0:05coming
- 0:05to
- 0:05you
- 0:05live
- 0:05from
- 0:06Grocery
- 0:06Shop
- 0:062025
- 0:07from
- 0:08the
- 0:08Fusion
- 0:08Group
- 0:08booth.
- 0:09A
- 0:09big
- 0:09thank
- 0:10you
- 0:10to
- 0:10the
- 0:10Fusion
- 0:10Group
- 0:11for
- 0:11helping
- 0:11us
- 0:11bring
- 0:11you
- 0:12all
- 0:12of
- 0:12our
- 0:12interviews
- 0:13and
- 0:13coverage
- 0:13from
- 0:14the
- 0:14show.
- 0:14Chris,
- 0:15we
- 0:15have
- 0:15a
- 0:15pretty
- 0:16exciting
- 0:16guest
- 0:17standing
- 0:17between
- 0:17a
- 0:18first
- 0:18timer
- 0:19on
- 0:19Omnitok,
- 0:20we
- 0:20have
- 0:21Lidl
- 0:22US
- 0:22CEO
- 0:23Joel
- 0:24Rampold.
- 0:26Joel,
- 0:26welcome
- 0:27to
- 0:27omnitalk.
- 0:28Thanks,
- 0:28Anne.
- 0:28Thanks
- 0:28for
- 0:28having
- 0:28me.
- 0:29Yeah,
- 0:29this
- 0:29is
- 0:29a
- 0:30big
- 0:30deal.
- 0:30We
- 0:30get
- 0:30to
- 0:30have
- 0:31Lidl
- 0:31on
- 0:31the
- 0:31show.
- 0:32We
- 0:32get
- 0:32to
- 0:33tell
- 0:33our
- 0:33custom
- 0:33or
- 0:34our
- 0:34audience
- 0:35about
- 0:35it
- 0:35and
- 0:35about
- 0:36your
- 0:36expansion
- 0:37into
- 0:37the
- 0:37US
- 0:37So
- 0:38it's
- 0:38a
- 0:38big
- 0:38deal
- 0:39for
- 0:39us.
- 0:39Thanks
- 0:39for
- 0:39making
- 0:39the
- 0:40time.
- 0:40Great.
- 0:40My
- 0:40pleasure.
- 0:41Yeah.
- 0:41You
- 0:42know,
- 0:42Joel.
- 0:42Yeah.
- 0:42That's
- 0:43one
- 0:43thing
- 0:43we
- 0:43love.
- 0:43We
- 0:43love.
- 0:43We
- 0:43love
- 0:44Getting
- 0:44to
- 0:44meet
- 0:44CEOs
- 0:45from
- 0:45all
- 0:45walks
- 0:45of
- 0:45life
- 0:45across
- 0:46retail.
- 0:46So
- 0:46let's
- 0:47start
- 0:47with
- 0:47that.
- 0:47Let's
- 0:47get
- 0:47to
- 0:47know
- 0:48you
- 0:48a
- 0:48little
- 0:48bit.
- 0:48Tell
- 0:48us
- 0:48about
- 0:49your
- 0:49background
- 0:49and
- 0:50how
- 0:50you
- 0:51came
- 0:51to
- 0:52become
- 0:52CEO.
- 0:53So
- 0:53for
- 0:53a
- 0:54couple
- 0:54of
- 0:54decades
- 0:54before
- 0:55I
- 0:55came
- 0:55to
- 0:56Lidl,
- 0:56I
- 0:57was
- 0:57a
- 0:57management
- 0:57consultant
- 0:58specializing
- 0:59in
- 0:59retail
- 0:59and
- 1:00specializing
- 1:00in
- 1:00grocery
- 1:01retail.
- 1:02And
- 1:02in
- 1:02that,
- 1:03through
- 1:03that
- 1:03work,
- 1:03I
- 1:04met
- 1:04the
- 1:04man
- 1:04who's
- 1:04currently
- 1:05the
- 1:05CEO
- 1:05of
- 1:05LIDL
- 1:06Globally,
- 1:07Kenneth
- 1:07McGrath.
- 1:08And
- 1:09he
- 1:09asked
- 1:09me
- 1:10to
- 1:10dinner
- 1:10one
- 1:10night
- 1:10and
- 1:11said
- 1:11he
- 1:11wanted
- 1:11to
- 1:12talk
- 1:12about
- 1:12who
- 1:13should
- 1:13be
- 1:13the
- 1:13next
- 1:14CEO
- 1:14of
- 1:14Lidl.
- 1:15Us.
- 1:15Really?
- 1:16And
- 1:16I
- 1:16had
- 1:16no
- 1:17idea
- 1:17he
- 1:17had
- 1:17me
- 1:17in
- 1:17mind
- 1:18when
- 1:18I
- 1:18went
- 1:18to
- 1:18that
- 1:18deal.
- 1:19Setting
- 1:19you
- 1:19up,
- 1:19huh?
- 1:20He
- 1:20set
- 1:20me
- 1:20up.
- 1:21Yeah.
- 1:21All
- 1:21right.
- 1:21So,
- 1:22yeah,
- 1:23tell
- 1:23us
- 1:23what
- 1:24happened
- 1:24next.
- 1:24Yeah,
- 1:24tell
- 1:25us
- 1:25a
- 1:25little
- 1:25bit
- 1:25more.
- 1:25Like,
- 1:26what
- 1:26did
- 1:26you
- 1:26have
- 1:27for
- 1:27dinner?
- 1:27Were
- 1:27you
- 1:28nervous
- 1:28what
- 1:28was
- 1:29happening?
- 1:29I
- 1:29certainly
- 1:30don't
- 1:30remember
- 1:30what
- 1:30I
- 1:31ate,
- 1:31if
- 1:31in
- 1:31fact
- 1:31I
- 1:32ate
- 1:32anything.
- 1:33But
- 1:33it
- 1:33was
- 1:33really
- 1:33exciting.
- 1:34I
- 1:34wasn't
- 1:35expecting
- 1:35that
- 1:36conversation
- 1:37to
- 1:37go
- 1:37in
- 1:37that
- 1:38direction.
- 1:38But
- 1:39as
- 1:39soon
- 1:39as
- 1:39he
- 1:39started
- 1:40talking
- 1:40about
- 1:40it,
- 1:40I
- 1:40knew
- 1:41that
- 1:41it
- 1:41was
- 1:41something
- 1:41that
- 1:41I
- 1:41would
- 1:42have
- 1:42to
- 1:42do
- 1:42because
- 1:43I'm
- 1:43a
- 1:43huge
- 1:43believer
- 1:44in
- 1:44the
- 1:44Lidl
- 1:45model.
- 1:45I've
- 1:46done
- 1:46a
- 1:46fair
- 1:46amount
- 1:46of
- 1:46work
- 1:47in
- 1:47Europe,
- 1:48where
- 1:48discount
- 1:48grocery
- 1:49is
- 1:49growing
- 1:50and
- 1:50growing
- 1:50and
- 1:50growing
- 1:51and
- 1:51just
- 1:51doesn't
- 1:51seem
- 1:51to
- 1:51have
- 1:52any
- 1:52ceiling.
- 1:53And
- 1:53Lidl's
- 1:54had
- 1:54some
- 1:54struggles
- 1:54in
- 1:55the
- 1:55US
- 1:55has
- 1:56been
- 1:56widely
- 1:56publicized
- 1:57and
- 1:57talked
- 1:57about,
- 1:57but
- 1:58I'm
- 1:58a
- 1:58huge
- 1:58believer
- 1:59in
- 1:59the
- 1:59business
- 1:59model,
- 1:59and
- 2:00I
- 2:00know
- 2:00it
- 2:00will
- 2:00work
- 2:01and
- 2:01be
- 2:01brilliant
- 2:01in
- 2:02the
- 2:02U.S.
- 2:02and
- 2:02so
- 2:02the
- 2:03opportunity
- 2:03to
- 2:03be
- 2:03a
- 2:03part
- 2:04of
- 2:04that
- 2:04was
- 2:04really
- 2:04exciting
- 2:05for
- 2:05me.
- 2:05And
- 2:05how
- 2:05long
- 2:05have
- 2:05you
- 2:06been
- 2:06in
- 2:06Roll?
- 2:06Two
- 2:07years.
- 2:07Two
- 2:07years.
- 2:07Okay.
- 2:08And
- 2:08where.
- 2:08And
- 2:08where.
- 2:09How
- 2:09would
- 2:09you
- 2:09sum
- 2:09up
- 2:09lidl
- 2:10within
- 2:10the
- 2:10US
- 2:11right
- 2:11now?
- 2:11Well,
- 2:12we're
- 2:12190
- 2:12stores
- 2:13up
- 2:13and
- 2:13down
- 2:13the
- 2:13east
- 2:14coast,
- 2:14basically
- 2:14from
- 2:14Atlanta
- 2:15up
- 2:15the
- 2:16coast
- 2:16out
- 2:16to
- 2:16Long
- 2:17island,
- 2:18where
- 2:18we
- 2:18have
- 2:19pockets
- 2:20of
- 2:20strength.
- 2:20Our
- 2:21three
- 2:21biggest
- 2:21markets
- 2:21are
- 2:22Atlanta,
- 2:22the
- 2:22D.C.
- 2:23area,
- 2:24Maryland,
- 2:24Virginia,
- 2:25Delaware
- 2:25and
- 2:26New
- 2:26York,
- 2:26including
- 2:27northern
- 2:27New
- 2:27Jersey,
- 2:28New
- 2:28York
- 2:28City
- 2:28and
- 2:29Long
- 2:29island.
- 2:29We
- 2:30have
- 2:30190
- 2:30stores
- 2:31up
- 2:31and
- 2:31down
- 2:31the
- 2:31east
- 2:32coast,
- 2:32but
- 2:32concentrated
- 2:33in
- 2:33those
- 2:33markets,
- 2:34we
- 2:34are
- 2:34a
- 2:34private
- 2:35brand
- 2:35forward,
- 2:36fresh
- 2:36forward
- 2:37retailer.
- 2:38Our
- 2:38boxes
- 2:38are
- 2:39a
- 2:39little
- 2:39bit
- 2:39smaller.
- 2:39Right.
- 2:40So
- 2:40we're
- 2:40smaller
- 2:40than
- 2:40a
- 2:41traditional
- 2:41grocer
- 2:42with
- 2:42more
- 2:42of
- 2:42a
- 2:42curated,
- 2:43tight
- 2:44assortment.
- 2:44Okay.
- 2:45And
- 2:45we
- 2:46focus
- 2:46on,
- 2:46unlike
- 2:46other
- 2:47discount
- 2:47grocers,
- 2:47we
- 2:48focus
- 2:48a
- 2:48lot
- 2:48on
- 2:48fresh.
- 2:49When
- 2:49you
- 2:49walk
- 2:49into
- 2:50a
- 2:50Lidl,
- 2:50the
- 2:50first
- 2:50things
- 2:51you
- 2:51see
- 2:51are
- 2:51fresh
- 2:51fruits,
- 2:52fresh
- 2:52vegetables,
- 2:53and
- 2:53fresh
- 2:53bakery.
- 2:54Just
- 2:54after
- 2:54that
- 2:55is
- 2:55fresh
- 2:55protein.
- 2:56So
- 2:56a
- 2:56lot
- 2:57of
- 2:57people
- 2:57think
- 2:57about
- 2:57discount
- 2:58grocery
- 2:58and
- 2:58they
- 2:58think
- 2:58of
- 2:58cans
- 2:59and
- 2:59boxes.
- 2:59And
- 2:59of
- 3:00course,
- 3:00we
- 3:00do
- 3:00that
- 3:00as
- 3:01well.
- 3:01Yeah.
- 3:01But
- 3:01we
- 3:01put
- 3:02a
- 3:02lot
- 3:02more
- 3:02emphasis
- 3:02on
- 3:03fresh.
- 3:03Right.
- 3:04And
- 3:04Joel
- 3:04put
- 3:04it
- 3:04into
- 3:04context
- 3:05globally,
- 3:05too.
- 3:06Like
- 3:06how.
- 3:06How
- 3:06does.
- 3:07How
- 3:07do
- 3:07you.
- 3:07You
- 3:07just
- 3:08summed
- 3:08up
- 3:08Lidl
- 3:09for
- 3:09the
- 3:09US
- 3:09but
- 3:09sum
- 3:10up
- 3:10Lidl
- 3:10globally,
- 3:11too,
- 3:11for
- 3:11our
- 3:11audience.
- 3:11Yeah.
- 3:12So
- 3:12we're
- 3:12part
- 3:12of
- 3:12the
- 3:12Schwartz
- 3:13Group.
- 3:13We
- 3:13are
- 3:13the
- 3:13fourth
- 3:13largest
- 3:14retailer
- 3:14in
- 3:14the
- 3:15world.
- 3:15In
- 3:15the
- 3:15world.
- 3:15Right.
- 3:16Not
- 3:16fourth
- 3:16largest
- 3:17grocery
- 3:17retailer.
- 3:18Fourth
- 3:18largest
- 3:18retailer.
- 3:19We
- 3:20operate
- 3:20in
- 3:2030
- 3:20countries
- 3:21in
- 3:21Europe,
- 3:22plus
- 3:22the
- 3:22U.S.
- 3:23and
- 3:24Lidl
- 3:25has
- 3:2612,000
- 3:26stores
- 3:27across
- 3:27all
- 3:27of
- 3:27those
- 3:27countries,
- 3:28including
- 3:28the
- 3:29couple
- 3:29hundred
- 3:29almost
- 3:29that
- 3:29we
- 3:30have
- 3:30in
- 3:30the
- 3:30United
- 3:30States.
- 3:32And
- 3:32so,
- 3:32Joel,
- 3:33outside
- 3:33of
- 3:34kind
- 3:34of
- 3:34helping
- 3:35raise
- 3:35awareness
- 3:36about
- 3:36Lidl
- 3:37here
- 3:37at
- 3:37Grocery
- 3:37Shop,
- 3:38what.
- 3:38What
- 3:38are
- 3:38you
- 3:38looking
- 3:39to
- 3:39do
- 3:39while
- 3:39you're
- 3:39here?
- 3:40What
- 3:40brings
- 3:40you
- 3:40here?
- 3:41Well,
- 3:41so
- 3:41a
- 3:41lot
- 3:42of
- 3:42the
- 3:42reason
- 3:42we
- 3:43are
- 3:43here
- 3:43is
- 3:43to
- 3:43connect
- 3:44with
- 3:44industry
- 3:44peers,
- 3:45find
- 3:45out
- 3:45what
- 3:46other
- 3:46people
- 3:46are
- 3:46doing.
- 3:47Some
- 3:47of
- 3:48the
- 3:48folks
- 3:48on
- 3:48my
- 3:48team
- 3:48are
- 3:48here
- 3:48to
- 3:49learn
- 3:49about
- 3:49new
- 3:49technology.
- 3:50We
- 3:50have
- 3:50many
- 3:51of
- 3:51our
- 3:51technology
- 3:51partners
- 3:52with
- 3:52whom
- 3:52we
- 3:52already
- 3:52do
- 3:53business
- 3:53are
- 3:53here.
- 3:53I'm
- 3:54looking
- 3:54at
- 3:54a
- 3:54couple
- 3:54of
- 3:55them
- 3:55now.
- 3:56So
- 3:56that's
- 3:57useful.
- 3:57But
- 3:57also
- 3:57getting
- 3:57to
- 3:58meet
- 3:58people
- 3:59we
- 3:59don't
- 3:59yet
- 3:59do
- 4:00business
- 4:00with
- 4:00and
- 4:00find
- 4:00out
- 4:01what's
- 4:01new.
- 4:01And
- 4:02also
- 4:03our
- 4:03employees
- 4:04are
- 4:04very
- 4:04interested
- 4:05in
- 4:05what
- 4:05we
- 4:05say
- 4:06what
- 4:06when
- 4:06we
- 4:06go
- 4:06to
- 4:07these
- 4:07sorts
- 4:07of
- 4:07events.
- 4:07So
- 4:08when
- 4:08I'm
- 4:08doing
- 4:08a
- 4:09podcast
- 4:09like
- 4:09this,
- 4:10some
- 4:10of
- 4:10the
- 4:10people
- 4:10listening
- 4:11will
- 4:11be
- 4:11folks
- 4:11who
- 4:11work
- 4:11for
- 4:12Lidl
- 4:12us.
- 4:12And
- 4:13this
- 4:13is
- 4:13one
- 4:13of
- 4:13the
- 4:13ways
- 4:13that
- 4:14they
- 4:14find
- 4:14out
- 4:14about
- 4:15what
- 4:15we're
- 4:15talking
- 4:15about.
- 4:16That's
- 4:16cool.
- 4:17That's
- 4:17one
- 4:17response
- 4:18we've
- 4:18never
- 4:18had
- 4:18before.
- 4:18Yeah,
- 4:19I've
- 4:19never
- 4:19had
- 4:19that
- 4:19response
- 4:19before.
- 4:20It's
- 4:20really
- 4:20insightful.
- 4:21So
- 4:21you
- 4:21mentioned
- 4:22this
- 4:22a
- 4:22little
- 4:22bit
- 4:22But
- 4:23I
- 4:23want
- 4:23to
- 4:23go
- 4:23into
- 4:23it
- 4:23a
- 4:23little
- 4:24bit
- 4:24deeper.
- 4:24You
- 4:24said
- 4:25you
- 4:25talked
- 4:25a
- 4:25little
- 4:25bit
- 4:25about
- 4:26differentiation.
- 4:27Tell
- 4:27us
- 4:28more
- 4:28about
- 4:28how
- 4:28you
- 4:28see
- 4:29Lidl
- 4:29differentiating
- 4:30itself,
- 4:30particularly
- 4:30here
- 4:31in
- 4:31the
- 4:31United
- 4:31States.
- 4:32Yeah,
- 4:32well,
- 4:32the
- 4:32recipe
- 4:33is
- 4:33the
- 4:33same
- 4:33in
- 4:33the
- 4:33US
- 4:34as
- 4:34it
- 4:34is
- 4:34in
- 4:34Europe.
- 4:35Our
- 4:35motto
- 4:35is
- 4:35as
- 4:36global
- 4:36as
- 4:36possible,
- 4:36as
- 4:37local
- 4:37as
- 4:37necessary.
- 4:38So
- 4:38there
- 4:38are
- 4:38some
- 4:39things
- 4:39that
- 4:39we
- 4:39have
- 4:39to
- 4:39do
- 4:39differently
- 4:40in
- 4:40the
- 4:40us
- 4:41there's
- 4:41no
- 4:41question
- 4:41about
- 4:42that.
- 4:42But
- 4:42as
- 4:42much
- 4:43as
- 4:43possible,
- 4:43we
- 4:43want
- 4:43to
- 4:43be
- 4:44true
- 4:44to
- 4:44what
- 4:44has
- 4:44made
- 4:44Lidl
- 4:45successful
- 4:46everywhere
- 4:46we
- 4:46operate.
- 4:47And
- 4:47so
- 4:48that
- 4:48means
- 4:48that
- 4:48we
- 4:48differentiate
- 4:49on
- 4:49quality
- 4:50and
- 4:51price.
- 4:51So
- 4:52best
- 4:52quality,
- 4:53best
- 4:53price.
- 4:54We're
- 4:54a
- 4:54private
- 4:54brand
- 4:55forward
- 4:55company,
- 4:55we
- 4:56do
- 4:56carry
- 4:56brands
- 4:56and
- 4:57we
- 4:57love
- 4:57carrying,
- 4:58working
- 4:58with
- 4:59our
- 4:59branded
- 4:59partners.
- 5:00But
- 5:00we're
- 5:00private
- 5:00brand
- 5:01first
- 5:01and
- 5:01we've
- 5:02spent
- 5:02a
- 5:02lot
- 5:02of
- 5:02energy
- 5:02and
- 5:03time
- 5:03and
- 5:03money
- 5:03making
- 5:04sure
- 5:04that
- 5:04the
- 5:04private
- 5:04brand
- 5:05quality
- 5:05is
- 5:05great
- 5:06and
- 5:06that
- 5:06the
- 5:07price
- 5:07is
- 5:07the
- 5:07best
- 5:07you
- 5:08can
- 5:08get
- 5:08anywhere
- 5:08in
- 5:08the
- 5:08market.
- 5:09Now,
- 5:09of
- 5:09course,
- 5:10the
- 5:10trade
- 5:10off
- 5:10is
- 5:10we
- 5:11don't
- 5:11have
- 5:11tens
- 5:12of
- 5:12thousands
- 5:12of
- 5:12SKUs.
- 5:13We
- 5:13do
- 5:13not
- 5:14differentiate
- 5:14on
- 5:14choice
- 5:15and
- 5:16many
- 5:17customers
- 5:17will
- 5:17go
- 5:18to
- 5:18other
- 5:18retailers
- 5:19after
- 5:19they
- 5:19shop
- 5:19us
- 5:20to
- 5:20get
- 5:20specialty
- 5:21items
- 5:21that
- 5:22we,
- 5:22that
- 5:22we
- 5:22can't
- 5:23carry
- 5:23because
- 5:23they
- 5:23don't
- 5:23work
- 5:24in
- 5:24our
- 5:24operational
- 5:24envelope.
- 5:26But
- 5:26many
- 5:26customers
- 5:26also
- 5:27really
- 5:27like
- 5:27coming
- 5:27to
- 5:28Lidl
- 5:28because
- 5:29it
- 5:29is
- 5:29a
- 5:29curated
- 5:30assortment
- 5:30and
- 5:30they
- 5:31know
- 5:31they
- 5:31can
- 5:31get
- 5:31in
- 5:31and
- 5:32get
- 5:32out
- 5:32very
- 5:33quickly.
- 5:34Got
- 5:34it.
- 5:34How
- 5:34big
- 5:34is
- 5:34the
- 5:35footprint
- 5:35on
- 5:35the
- 5:35average
- 5:35store?
- 5:36We
- 5:36have
- 5:36a
- 5:37range
- 5:37of
- 5:37footprints
- 5:38across
- 5:38the
- 5:38US
- 5:39but
- 5:39right
- 5:39now
- 5:39going
- 5:40forward,
- 5:40our
- 5:40workhorse
- 5:41format
- 5:41is
- 5:41going
- 5:41to
- 5:42be
- 5:4213,000
- 5:42square
- 5:42feet.
- 5:44And
- 5:45I'd
- 5:46love
- 5:46to
- 5:46talk
- 5:46a
- 5:46little
- 5:47bit
- 5:47too
- 5:47about
- 5:48where
- 5:48the
- 5:49opportunities
- 5:49are.
- 5:50So
- 5:50you're
- 5:51coming
- 5:51into
- 5:51the
- 5:51US
- 5:51market,
- 5:52focus
- 5:52on
- 5:52fresh
- 5:53discounted
- 5:54prices.
- 5:56How
- 5:56do
- 5:56you
- 5:57think
- 5:57about
- 5:57how
- 5:58you're
- 5:58going
- 5:58to
- 5:58continue
- 5:58to
- 5:59differentiate
- 6:00in
- 6:00the
- 6:00market
- 6:01and
- 6:01where
- 6:02you
- 6:02hope
- 6:02to
- 6:02expand
- 6:03or
- 6:03where
- 6:03you
- 6:03see
- 6:03the
- 6:04greatest
- 6:04areas
- 6:04of
- 6:04opportunity?
- 6:05Yeah,
- 6:05well,
- 6:05the
- 6:06US
- 6:06consumer
- 6:06is
- 6:06still
- 6:07on
- 6:07the
- 6:07journey
- 6:07of
- 6:08accepting
- 6:08private
- 6:08brand
- 6:09as
- 6:10brands.
- 6:11Our
- 6:11strategy
- 6:11is
- 6:11not
- 6:12just
- 6:12to
- 6:12have
- 6:12control
- 6:12brands
- 6:13or
- 6:13store
- 6:13brands
- 6:14or
- 6:14look
- 6:14alike
- 6:14brands,
- 6:15but
- 6:15to
- 6:15actually
- 6:16build
- 6:16brands.
- 6:17And
- 6:17some
- 6:18of
- 6:18the
- 6:18brands
- 6:18that
- 6:18we
- 6:18carry
- 6:19are
- 6:19multi
- 6:19billion
- 6:20dollar
- 6:20brands
- 6:21globally.
- 6:22And
- 6:22so
- 6:22that's
- 6:22part
- 6:22of
- 6:23the
- 6:23journey
- 6:23is
- 6:23getting
- 6:23customers
- 6:24comfortable
- 6:24with
- 6:24that.
- 6:25This
- 6:25is
- 6:25a
- 6:25product
- 6:26that
- 6:26I
- 6:26can,
- 6:26that
- 6:26I
- 6:27can
- 6:27trust
- 6:27and
- 6:27something
- 6:28that
- 6:28I'm
- 6:28going
- 6:28to
- 6:28buy
- 6:28repeatedly
- 6:29and
- 6:29have
- 6:30a
- 6:30lot
- 6:30of
- 6:30faith
- 6:30that
- 6:30it's
- 6:30never
- 6:31going
- 6:31to
- 6:31let
- 6:31me
- 6:31down.
- 6:31We
- 6:31call
- 6:32what
- 6:32I
- 6:32call
- 6:32the
- 6:32your
- 6:33kids
- 6:33will
- 6:33eat
- 6:33it
- 6:34test.
- 6:35Yes,
- 6:35right.
- 6:35So
- 6:35that's
- 6:36part
- 6:36of
- 6:36it.
- 6:36And
- 6:36also
- 6:37just
- 6:37getting
- 6:37people
- 6:37comfortable
- 6:38with
- 6:38the
- 6:38idea
- 6:38that
- 6:38I
- 6:39can
- 6:39get
- 6:39my
- 6:39fresh
- 6:40Products.
- 6:41Yeah.
- 6:41Fruit,
- 6:41vegetable,
- 6:42protein,
- 6:43especially
- 6:44in
- 6:44a.
- 6:44In
- 6:45a
- 6:45value
- 6:45oriented
- 6:46story,
- 6:46which
- 6:47is.
- 6:47That's
- 6:47a
- 6:47change
- 6:47for
- 6:48many
- 6:48American
- 6:48consumers,
- 6:49right?
- 6:49100%.
- 6:50Yeah.
- 6:50So
- 6:50it
- 6:51sounds
- 6:51very
- 6:51similar
- 6:51to
- 6:52kind
- 6:52of
- 6:52the
- 6:53philosophy
- 6:54that
- 6:54we
- 6:54might
- 6:54have
- 6:55seen
- 6:55in
- 6:55some
- 6:55of
- 6:55the
- 6:55European
- 6:56stores,
- 6:56for
- 6:56example,
- 6:57coming
- 6:58here,
- 6:58but
- 6:58really
- 6:58differentiating
- 6:59on
- 7:00those
- 7:00special,
- 7:00almost
- 7:01specialty
- 7:01products
- 7:02that
- 7:03we
- 7:03wouldn't
- 7:03see
- 7:04in
- 7:04another
- 7:04discounted
- 7:05grocer.
- 7:05And
- 7:06our
- 7:06customers
- 7:06tell
- 7:06us
- 7:06they
- 7:07really
- 7:07like
- 7:07that.
- 7:07Right.
- 7:08These
- 7:08are
- 7:08items
- 7:09that,
- 7:09in
- 7:09terms
- 7:09of
- 7:10the
- 7:10percentage
- 7:10of
- 7:10our
- 7:10sales
- 7:11that
- 7:11they
- 7:11account
- 7:11for,
- 7:12are
- 7:12quite
- 7:12small.
- 7:12Okay.
- 7:13But
- 7:13they
- 7:13are
- 7:13large
- 7:14for
- 7:14our
- 7:14customers,
- 7:14perhaps
- 7:15particularly
- 7:15around
- 7:15the
- 7:15holidays.
- 7:16Special
- 7:17items
- 7:17that
- 7:17they
- 7:17would
- 7:17get,
- 7:18that
- 7:18they
- 7:18would
- 7:18bring
- 7:18to
- 7:18a
- 7:19party,
- 7:19charcuterie
- 7:20items,
- 7:21items
- 7:21that
- 7:21are
- 7:24French
- 7:24croissants,
- 7:24obviously
- 7:25are
- 7:25imported,
- 7:26but
- 7:26also
- 7:26Greek
- 7:27olives,
- 7:27Italian
- 7:28cheeses,
- 7:28things
- 7:29that
- 7:29are.
- 7:29That's
- 7:29really
- 7:29cool.
- 7:30Authentic.
- 7:30Yeah.
- 7:31And
- 7:32many
- 7:32of
- 7:32our
- 7:32European
- 7:33chocolates,
- 7:33those
- 7:34are
- 7:34items
- 7:34that
- 7:34our
- 7:34customers
- 7:35look
- 7:35for
- 7:35over
- 7:36and
- 7:36over
- 7:36again,
- 7:36especially
- 7:37when
- 7:37they're
- 7:37seasonally
- 7:38relevant.
- 7:38Yeah.
- 7:39A
- 7:39great
- 7:39gifting
- 7:40opportunity
- 7:41as
- 7:42that
- 7:42small,
- 7:42special
- 7:42touch
- 7:43to
- 7:43it
- 7:43that
- 7:43you
- 7:43can't
- 7:44get
- 7:44anywhere
- 7:44else.
- 7:44That's
- 7:45really
- 7:45cool.
- 7:46So,
- 7:46Joel,
- 7:47one
- 7:47thing
- 7:47we
- 7:48wanted
- 7:48to
- 7:48ask
- 7:48you
- 7:48too,
- 7:48is,
- 7:49you
- 7:49know,
- 7:50expanding
- 7:51the
- 7:51US
- 7:51market
- 7:51is
- 7:51particularly
- 7:52in
- 7:52grocery
- 7:52is
- 7:53no
- 7:53easy
- 7:53feat.
- 7:53In
- 7:54fact,
- 7:54a
- 7:54lot
- 7:54of
- 7:54people
- 7:54have
- 7:55come
- 7:55before
- 7:55you
- 7:55and
- 7:56tried
- 7:56it.
- 7:56Right.
- 7:57So
- 7:57I'm
- 7:57curious,
- 7:57what
- 7:57lessons
- 7:58have
- 7:58you
- 7:58learned
- 7:59to
- 7:59date
- 8:00in
- 8:00trying
- 8:00it
- 8:00yourself?
- 8:01And
- 8:01how
- 8:01are
- 8:02those
- 8:02lessons
- 8:02shaping
- 8:03what
- 8:03your
- 8:03plans
- 8:03are
- 8:04going
- 8:04forward?
- 8:04Yeah.
- 8:05Well,
- 8:05I'll
- 8:05circle
- 8:05back
- 8:05to
- 8:05one
- 8:06of
- 8:06the
- 8:06things
- 8:06we
- 8:06talked
- 8:06about
- 8:07a
- 8:07minute
- 8:07ago,
- 8:07which
- 8:07is
- 8:08we
- 8:08have
- 8:08a
- 8:08model
- 8:09that
- 8:09we
- 8:09know
- 8:09works,
- 8:10and
- 8:10we
- 8:10need
- 8:10to
- 8:11be
- 8:11true
- 8:11to
- 8:11that.
- 8:11Now,
- 8:12again,
- 8:12we
- 8:12adapt
- 8:13to
- 8:13the
- 8:13US
- 8:13Market.
- 8:13Right.
- 8:14Our
- 8:14chips
- 8:14and
- 8:15soda
- 8:15is
- 8:15DSD
- 8:16delivered
- 8:17in
- 8:17the
- 8:17US
- 8:18and
- 8:18nowhere
- 8:18else
- 8:18in
- 8:19the
- 8:19world.
- 8:19Right.
- 8:19Because
- 8:19that's
- 8:20the
- 8:20way
- 8:20the
- 8:20US
- 8:20has
- 8:21to
- 8:21operate.
- 8:21So
- 8:22in
- 8:22an
- 8:22example
- 8:22like
- 8:23that,
- 8:23we
- 8:23have
- 8:23to
- 8:23operate
- 8:24differently
- 8:24here.
- 8:25But
- 8:25as
- 8:25much
- 8:25as
- 8:25possible,
- 8:26we
- 8:26want
- 8:26to
- 8:26stick
- 8:27true
- 8:27to
- 8:27what
- 8:27we
- 8:27know
- 8:28works,
- 8:28what
- 8:28works
- 8:29over
- 8:29and
- 8:29over
- 8:29again.
- 8:30And
- 8:30the
- 8:31US
- 8:32consumer
- 8:32has
- 8:32some
- 8:33differences
- 8:33in
- 8:33taste
- 8:34and
- 8:34preferences,
- 8:35but
- 8:35for
- 8:35the
- 8:35most
- 8:35part,
- 8:36if
- 8:36you
- 8:37have
- 8:37the
- 8:37right
- 8:37items,
- 8:37you
- 8:37have
- 8:38the
- 8:38best
- 8:38quality
- 8:38and
- 8:38you
- 8:38have
- 8:39the
- 8:39best
- 8:39price,
- 8:40and
- 8:40then
- 8:40you
- 8:40have
- 8:40the
- 8:40operating
- 8:41model
- 8:42that
- 8:42supports
- 8:42your
- 8:42ability
- 8:43to
- 8:43deliver
- 8:43that,
- 8:44you're
- 8:45going
- 8:45to
- 8:45do
- 8:45great.
- 8:46Well,
- 8:47that
- 8:47is
- 8:47a
- 8:47good
- 8:47lead
- 8:48into
- 8:48our
- 8:48next
- 8:48question,
- 8:49Joel.
- 8:50What
- 8:50innovations
- 8:51are
- 8:51you
- 8:52excited
- 8:52about
- 8:53that
- 8:53are
- 8:53allowing
- 8:54you
- 8:54to
- 8:54do
- 8:54that
- 8:55as
- 8:55you
- 8:55expand
- 8:55Lidl,
- 8:56across
- 8:56the
- 8:57rest
- 8:57of
- 8:57the
- 8:57United
- 8:57States?
- 8:58Yeah.
- 8:58So
- 8:59we're
- 8:59always
- 8:59thinking
- 8:59about
- 9:00how
- 9:00can
- 9:00we
- 9:00grind
- 9:01out
- 9:01the
- 9:01next
- 9:02few
- 9:02cents.
- 9:03Yeah,
- 9:03sometimes.
- 9:04Sometimes
- 9:04dollars,
- 9:05but
- 9:05sometimes
- 9:05nickels,
- 9:06dimes
- 9:06and
- 9:06Pennies
- 9:07out
- 9:08of
- 9:08cost
- 9:08and
- 9:09oftentimes
- 9:09that
- 9:10is
- 9:10related
- 9:11to
- 9:11technology.
- 9:12Okay.
- 9:12So
- 9:13rolling
- 9:13out
- 9:13electronic
- 9:14shelf
- 9:14labels.
- 9:14Okay.
- 9:15Saves
- 9:15us
- 9:15about
- 9:1622
- 9:16hours
- 9:17per
- 9:17store
- 9:17per
- 9:18week.
- 9:18Also.
- 9:19It
- 9:19gets
- 9:19rid
- 9:19of
- 9:19the
- 9:19hours,
- 9:20but
- 9:20it
- 9:20also
- 9:20gets
- 9:20rid
- 9:21of
- 9:21a
- 9:21really
- 9:22not
- 9:22that
- 9:22pleasant
- 9:23job.
- 9:23Yes.
- 9:24Dealing
- 9:24with
- 9:24paper
- 9:25price
- 9:25tickets
- 9:25and
- 9:25changing
- 9:26them,
- 9:26worrying
- 9:27about
- 9:27keeping
- 9:27them
- 9:27current.
- 9:28With
- 9:28electronic
- 9:29shelf
- 9:29labels,
- 9:29we
- 9:29save
- 9:30a
- 9:30lot
- 9:30of
- 9:30labor
- 9:30which
- 9:31we
- 9:31can
- 9:31redirect
- 9:32into
- 9:32more
- 9:32value
- 9:33added
- 9:33tasks
- 9:33that
- 9:34consumers
- 9:34actually
- 9:34benefit
- 9:35from
- 9:36and
- 9:36know
- 9:37that
- 9:37the
- 9:37pricing
- 9:37is
- 9:37always
- 9:38accurate.
- 9:39So
- 9:39that's
- 9:40one
- 9:40example.
- 9:40Has
- 9:40that
- 9:41resulted
- 9:41in
- 9:41any
- 9:42changes
- 9:42to
- 9:43your
- 9:43organization
- 9:43that
- 9:44you've
- 9:44had
- 9:44to
- 9:44kind
- 9:45of
- 9:45impart
- 9:45in
- 9:46order
- 9:46to
- 9:46say,
- 9:46okay,
- 9:46we
- 9:47see
- 9:47the
- 9:47labor
- 9:48savings,
- 9:48for
- 9:49example,
- 9:49with
- 9:49electronic
- 9:50shelf
- 9:50labels.
- 9:51How
- 9:51do
- 9:51we
- 9:51apply
- 9:51that
- 9:52to.
- 9:52Yes.
- 9:53Merchandising
- 9:53team.
- 9:54Now
- 9:54we
- 9:54can
- 9:54sell
- 9:55this
- 9:55product
- 9:55for
- 9:55$0.03
- 9:56less.
- 9:56Right.
- 9:57So
- 9:57that's
- 9:57a
- 9:57really
- 9:57interesting
- 9:58point.
- 9:58Something
- 9:58that's
- 9:59so
- 9:59important
- 9:59in
- 9:59our
- 10:00business
- 10:01is
- 10:01that
- 10:01the
- 10:01different
- 10:01functions
- 10:02don't
- 10:02operate
- 10:03as
- 10:03silos.
- 10:04Okay.
- 10:04I'm
- 10:05sure
- 10:05this
- 10:05is
- 10:05true
- 10:05for
- 10:05anyone
- 10:06in
- 10:06my
- 10:06seat
- 10:06who
- 10:06would
- 10:06be
- 10:07talking
- 10:07to
- 10:07you,
- 10:07but
- 10:08I
- 10:08feel
- 10:08like
- 10:08it's
- 10:08especially
- 10:09true
- 10:09for
- 10:09us.
- 10:09Okay.
- 10:10Like
- 10:10to
- 10:10take
- 10:10that
- 10:11example
- 10:11forward,
- 10:11we've
- 10:12got
- 10:12this
- 10:12savings.
- 10:13Where
- 10:13are
- 10:13we
- 10:14going
- 10:14to
- 10:14put
- 10:14it?
- 10:14Yeah.
- 10:14Right.
- 10:15Because
- 10:15it
- 10:15could
- 10:15be
- 10:15a
- 10:16product
- 10:16answer,
- 10:16it
- 10:16could
- 10:17be
- 10:17pricing,
- 10:17it
- 10:17could
- 10:17be
- 10:18something
- 10:18about
- 10:18how
- 10:18we
- 10:18operate
- 10:19in
- 10:19store.
- 10:20And
- 10:20the
- 10:20executives
- 10:21leading
- 10:21those
- 10:21functions
- 10:22in
- 10:22our
- 10:22company
- 10:23are
- 10:23really
- 10:23tight.
- 10:24And
- 10:24we
- 10:24have
- 10:25this
- 10:25culture
- 10:25of
- 10:25where
- 10:25we
- 10:26will
- 10:26will
- 10:26make
- 10:26the
- 10:27decision
- 10:27that's
- 10:27best
- 10:28for
- 10:28the
- 10:28customer
- 10:29and
- 10:29best
- 10:29for
- 10:29the
- 10:29company
- 10:30as
- 10:30opposed
- 10:30to
- 10:31what's
- 10:31best
- 10:31for
- 10:31the
- 10:31KPIs
- 10:32that
- 10:32I,
- 10:32as
- 10:33one
- 10:33individual,
- 10:34have
- 10:34responsibility
- 10:35for.
- 10:35Right.
- 10:35Anything
- 10:36else
- 10:36you're
- 10:37excited
- 10:37about
- 10:37in
- 10:37the
- 10:37year
- 10:37ahead?
- 10:38I'm
- 10:39excited
- 10:39about
- 10:39opening
- 10:40new
- 10:40stores.
- 10:40Okay.
- 10:41Continuing
- 10:42to
- 10:42open
- 10:42new
- 10:42stores.
- 10:43Excited
- 10:43about
- 10:43continuing
- 10:44to
- 10:44push
- 10:45our
- 10:45brand.
- 10:45You
- 10:46know,
- 10:46we've
- 10:46rebranded
- 10:47ourselves
- 10:47as
- 10:48the
- 10:48superst
- 10:49market
- 10:49which
- 10:49has
- 10:50gone
- 10:50really
- 10:50well.
- 10:51Continuing
- 10:51to
- 10:52launch
- 10:53our
- 10:53hero
- 10:54items.
- 10:54Our
- 10:55croissant
- 10:55at
- 10:5649
- 10:56cents,
- 10:56I
- 10:57think
- 10:57is
- 10:57the
- 10:57best
- 10:57food
- 10:58value
- 10:58in
- 10:58the
- 10:58country.
- 10:5949
- 10:59cent
- 10:59croissant,
- 11:00I
- 11:00mean,
- 11:00imported
- 11:01from
- 11:01France.
- 11:02Imported
- 11:02from
- 11:03France.
- 11:03That
- 11:03was
- 11:03terrible.
- 11:04Your
- 11:04fridge
- 11:05is
- 11:05terrible.
- 11:05But
- 11:05it
- 11:06is,
- 11:06it
- 11:06is
- 11:06an
- 11:06all
- 11:06butter
- 11:07European
- 11:08croissant.
- 11:08It's
- 11:09a
- 11:09proper,
- 11:09proper
- 11:09croissant.
- 11:10They're
- 11:10delicious.
- 11:11And
- 11:11there
- 11:12are
- 11:12items
- 11:12like
- 11:12that
- 11:12where
- 11:13we
- 11:13believe
- 11:13we
- 11:13have
- 11:13something
- 11:14that
- 11:14nobody
- 11:14can
- 11:14touch
- 11:15for
- 11:15the
- 11:15price
- 11:15point
- 11:16and
- 11:16rolling
- 11:17out
- 11:17more
- 11:17of
- 11:17those
- 11:17and
- 11:17really
- 11:18helping
- 11:18our
- 11:18customers
- 11:18understand
- 11:19where
- 11:19there's
- 11:20an
- 11:20extraordinary
- 11:20value
- 11:21that
- 11:21we
- 11:21offer
- 11:21for
- 11:21them.
- 11:22That's
- 11:22great.
- 11:22That's
- 11:22awesome.
- 11:23Well,
- 11:23thank
- 11:23you
- 11:23so
- 11:23much
- 11:23for
- 11:24being
- 11:24here
- 11:24with
- 11:24us.
- 11:24You're
- 11:24not
- 11:24going
- 11:24to
- 11:24try
- 11:25a
- 11:25German
- 11:25accent?
- 11:26No,
- 11:26definitely
- 11:26not
- 11:26in
- 11:27German
- 11:27accent,
- 11:27my
- 11:27friend.
- 11:28God,
- 11:28no.
- 11:28God,
- 11:28no.
- 11:28That'd
- 11:29be
- 11:29terrible.
- 11:30No,
- 11:30Sprekensie
- 11:31Deutsch.
- 11:31But.
- 11:31But
- 11:32yeah.
- 11:32Thank
- 11:32you,
- 11:32Joel.
- 11:33Thank
- 11:33you
- 11:33so
- 11:33much
- 11:33for
- 11:33being
- 11:33with
- 11:34us,
- 11:34Joel.
- 11:34The
- 11:34CEO
- 11:35of
- 11:35Lidl
- 11:36Us.
- 11:36Thanks
- 11:37to
- 11:37the
- 11:37Fusion
- 11:37Group
- 11:38for
- 11:38supporting
- 11:38our
- 11:38coverage
- 11:39here.
- 11:39You
- 11:39heard
- 11:39about
- 11:40the
- 11:40value
- 11:40of
- 11:40ESLs,
- 11:41too?
- 11:41And
- 11:42until
- 11:42next
- 11:42time,
- 11:43be
- 11:43careful
- 11:43out
- 11:44there.