Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Why Citi Re-Engineers Workflows Before Applying AI
Why do most AI initiatives fail to deliver real value? Because they automate broken processes instead of fixing them.
In this episode of Technovation, Peter High speaks with Shobhit Varshney, Global Head of Artificial Intelligence at Citi, about how one of the world’s largest banks is rethinking AI from the ground up. With experience spanning Citi and IBM, Shobhit shares how a value-first, platform-driven approach is enabling AI at scale, while maintaining strong governance and control.
Key highlights include:
Why re-engineering workflows is essential before applying AI
How Citi prioritizes…
The skinny
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