696. Leading with Trust: How Structure, Service, and Self-Awareness Create Lasting Influence
What if structure isn’t about control — but about freedom?
In this episode of Daily Influence, Gregg-Brooke Koleno sits down with Silyana Bozileva, a global leader with over 17 years of experience building and guiding multicultural teams across customer experience, operations, and early-stage growth environments.
From serving as a CEO and COO in startups to leading service standards at UKG, Silyana blends operational excellence with deep human empowerment. She shares how leadership rooted in trust, accountability, and clear systems doesn’t restrict teams — it strengthens them.
Together, they…
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