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13. Productivity Hacks - how to run complex operations and live to tell the story
Running operations is tough. Things are not supposed to break, but they do.
Complex operations involve large teams, many moving pieces, and lots of customers relying on you, externally, and internally.
Managing time, setting up goals and ensuring the flow of information, keeping track of all your teams, putting down fires, managing stress, managing customer expectations…
It can be a lot.
Yet, great operations leaders manage to not only survive, but they excel at these high pressure work environments, and know how to alleviate pressure for their teams, and put things into perspective.
Joe…
The skinny
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