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Live from the FrameworkLTC Innovation Conference (Part 2) | FrameworkFocus™ · Pharmacy Podcast Network

• 0:05
  Speaker 1: You are listening to the global network of podcasters dedicated
• 0:09
  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
• 0:30
  Speaker 2: The Framework LTC Innovation Conference was September fifteenth through the seventeenth,
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  Speaker 2: twenty twenty five, in San Diego. We're bringing you press
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  Speaker 2: coverage from the floor where long term care pharmacy connects
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  Speaker 2: and innovates. Today's episode spotlight real world tech that's reshaping
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  Speaker 2: LTC operations, from analytics to access and how those tools
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  Speaker 2: translate into safer, faster care. Framework LTC from Softwriters powers
• 0:56
  Speaker 2: hundreds of LTC pharmacies with workflow, automation, billing, and real
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  Speaker 2: time insight across dispensing and delivery. If you're building a resilient,
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  Speaker 2: scalable LTC operation, this is where you'll see what's next.
• 1:10
  Speaker 2: Across this series, we sat down with leaders in LTC pharmacy, operators,
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  Speaker 2: clinicians and partners to unpack what's working, what isn't, in
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  Speaker 2: which integrations are worth your time. This coverage is sponsored
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  Speaker 2: by the Framework Focus podcast, part of the Pharmacy Podcast Network.
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  Speaker 2: Your monthly deep dive into trends in tech shaping LTC.
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  Speaker 3: Stick with us.
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  Speaker 2: For candid conversations, practical takeaways in a front row view
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  Speaker 2: of the conference.
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  Speaker 4: Framework Focus, the podcast for everything long term care Pharmacy.
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  Speaker 5: Hello, this is Daniel Fuller. I'm the director of customer
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  Speaker 5: Service with Softwriters, and you're listening to Framework Focus.
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  Speaker 4: Hey Daniel, it's great to be here at the Innovation
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  Speaker 4: Conference twenty twenty five. Thanks for letting me be a
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  Speaker 4: part of this. This has just been wonderful.
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  Speaker 5: Yeah, it's been awesome collaborating with customers. A lot of
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  Speaker 5: times from a sports standpoint, we often get to hear
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  Speaker 5: him on the phone, but we never get to see
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  Speaker 5: him face to face, So this is great putting a
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  Speaker 5: name to a face.
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  Speaker 3: Absolutely.
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  Speaker 4: I remember when I was with the Soft Writer's team,
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  Speaker 4: a tiny team back two thousand and fourth or two
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  Speaker 4: thousand and eight, and we would we would do the demos,
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  Speaker 4: we would take them through the sales process, contracting, implementation,
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  Speaker 4: training or actually training then implementation, and we were a
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  Speaker 4: smaller team, so it was harder to kind of like
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  Speaker 4: really assess what's the next stages. Well, we jump ahead
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  Speaker 4: a year later. The importance of customer support and dialing
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  Speaker 4: into each of the product's strengths, which mirror the strength
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  Speaker 4: of the pharmacy, that's where the sweet sauce is.
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  Speaker 3: So talk to us.
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  Speaker 4: About how you manage that As a customer support director,
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  Speaker 4: how do you how do you talk with or foster
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  Speaker 4: relationships with your clients so that they can get the
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  Speaker 4: most out of framework LTC.
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  Speaker 5: Yeah, absolutely, So often customers will call in. Of course
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  Speaker 5: they are typically either having a question or an issue,
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  Speaker 5: something along those lines, but we try to take it
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  Speaker 5: one step further than just answering their question or their inquiry,
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  Speaker 5: trying to make sure that we completely understand how they're
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  Speaker 5: utilizing the product, give them any type of tips that
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  Speaker 5: they may use, just to help.
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  Speaker 3: Them out along their process.
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  Speaker 5: But yeah, and then of course we resolve their issues
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  Speaker 5: and always striving to go ahead and have a world
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  Speaker 5: class service here.
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  Speaker 4: So one of the best facets and parts of being
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  Speaker 4: in customer support is anticipating what an issue might be
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  Speaker 4: based on something that the client is explicitly focused on,
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  Speaker 4: but then it opens up other things that may be
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  Speaker 4: taking place. Talk to us about how you foresee things
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  Speaker 4: that the customer might be experiencing so you can get
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  Speaker 4: ahead of it.
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  Speaker 6: Yeah.
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  Speaker 5: Absolutely. In customer support, we have a very wide knowledge
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  Speaker 5: base that we built over years and years from a
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  Speaker 5: historical standpoint, and that allows us to go ahead and
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  Speaker 5: quickly key in on certain things that are occurring, to
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  Speaker 5: go ahead and get us to the source of whatever
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  Speaker 5: that issue is. So our dejective is to go ahead
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  Speaker 5: and resolve that issue first time that it is called in,
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  Speaker 5: and utilizing tickets and the knowledge base that we've had
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  Speaker 5: from a historical standpoint really helps us out from that stance.
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  Speaker 4: So, in being customer support director, you get a lot
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  Speaker 4: of different people that are working with you who have
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  Speaker 4: relationships with different pharmacies, and those relationships super important because
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  Speaker 4: then you really know them personally rather than cookie cutter.
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  Speaker 4: It's very customized in the way that you're kind of
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  Speaker 4: managing the clients in doing that.
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  Speaker 3: What do you get.
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  Speaker 4: Most excited about in working at Softwriters?
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  Speaker 3: What part of customer support do you like the most?
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  Speaker 5: Well, for me, it's a passionate about helping people. You know,
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  Speaker 5: I've been in support for a very long time, and
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  Speaker 5: to go ahead and bring in new folks, new blood
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  Speaker 5: into here, and then see them go ahead and establish
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  Speaker 5: relationships with customers to a point where customers are, you know,
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  Speaker 5: sending surveys back and they're referring by name to those individuals.
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  Speaker 5: It really shows the progress that we've made as far
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  Speaker 5: as connecting in with our customers and letting them know
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  Speaker 5: that this just isn't a number. Just as in the ticket,
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  Speaker 5: we're here to help them.
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  Speaker 4: Daniel, thank you so much for this time here at
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  Speaker 4: the Innovation Conference twenty twenty five. We're excited about being
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  Speaker 4: here and we actually were very excited about the future
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  Speaker 4: of long term care pharmacy.
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  Speaker 5: Absolutely, thank you so much.
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  Speaker 4: Hey, we'll be right back with more Framework focus. Chad,
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  Speaker 4: where's here at the Framework LTC Innovation Conference.
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  Speaker 3: Chad, this is good to see you. Good to see you,
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  Speaker 3: fellow fellow podcaster.
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  Speaker 4: Has been added to your long list of things that
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  Speaker 4: you've been doing over the years.
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  Speaker 6: Yes, we we during COVID, we put in we got
• 6:06
  Speaker 6: some extra space. We did what everybody did the other thing,
• 6:09
  Speaker 6: everybody got rid of their space. We actually acquired some
• 6:11
  Speaker 6: more space and put in a proper conference room for
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  Speaker 6: our meetings and then also took the other side of
• 6:18
  Speaker 6: this space that we have and turned it into a studio.
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  Speaker 6: So part of that was, you know, during during COVID,
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  Speaker 6: we did so many webinars and you know, you're doing
• 6:30
  Speaker 6: them from your office on your laptop computer. And we
• 6:34
  Speaker 6: decided that that was going to be a theme coming
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  Speaker 6: out of COVID, so we might as well have a
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  Speaker 6: professional location to deliver some content. And then out of
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  Speaker 6: that came the idea of the Our Experience podcast.
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  Speaker 3: So excellent.
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  Speaker 4: Tom does a really good job with you. He's a
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  Speaker 4: fellow Pittsburgh. Originally we lost him to North Carolina.
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  Speaker 6: Yeah, that's right.
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  Speaker 4: But building here at a conference that's all about long
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  Speaker 4: term care, it's backyard of what you've been doing since
• 7:02
  Speaker 4: before even ASP when you were in consulting. Talk to
• 7:06
  Speaker 4: me about what's important right now, what ASP is helping
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  Speaker 4: its members with.
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  Speaker 3: Where's the concentration.
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  Speaker 6: At I mean, I think the biggest thing for whether
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  Speaker 6: you're a pharmacist in the long term care space or
• 7:18
  Speaker 6: the older adult space or a pharmacy, it's how are
• 7:21
  Speaker 6: we going to generate enough sustainable revenue? Like how are
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  Speaker 6: we going to succeed and survive as practitioners and how
• 7:28
  Speaker 6: were we going to survive as pharmacies. So we're obviously spending
• 7:32
  Speaker 6: a lot of time on the Inflation Reduction Act and
• 7:34
  Speaker 6: what is going to happen January first of twenty twenty six.
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  Speaker 6: It represents a significant threat to pharmacy. We think there's
• 7:43
  Speaker 6: some ability to work how it's being implemented, that long
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  Speaker 6: term care pharmacies can get some benefits, some sustainability. Time
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  Speaker 6: will tell you know, we got three months to put
• 7:56
  Speaker 6: this in place. It's challenge. I'm old enough to remember
• 8:01
  Speaker 6: twenty six when we implemented Medicare part y and how
• 8:05
  Speaker 6: crushing that was from January until probably middle of April.
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  Speaker 6: The government doesn't do these things well, and I think
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  Speaker 6: the concern is why would they be all of a
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  Speaker 6: sudden good at it now and you're talking about paying
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  Speaker 6: pharmacies for the medications in a completely different way that
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  Speaker 6: is generally slower, So three weeks slower and generally a
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  Speaker 6: lot less. So how are they going to be able
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  Speaker 6: to run their business? Especially if we have to figure
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  Speaker 6: out this implementation and get it working smoothly. So there's
• 8:37
  Speaker 6: multiple factors. We try to be positive. We try to
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  Speaker 6: stay positive that the industry as a whole will come
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  Speaker 6: together and help these things work out. The psaos, the wholesalers,
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  Speaker 6: the manufacturers becoming more of a partner and helping a
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  Speaker 6: pharmacy bridge this. So we're working on that, and then
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  Speaker 6: on the pharmacists side, all of the things that they
• 9:00
  Speaker 6: can build incident to physicians, some of the codes that
• 9:03
  Speaker 6: they're allowed to build. We're trying to make sure that
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  Speaker 6: those pathways stay open. Some of them open during COVID
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  Speaker 6: and remain open, especially as it relates to telehealth. So
• 9:14
  Speaker 6: we're trying to make sure those stay open, and then
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  Speaker 6: further making sure pharmacists see them and start doing them
• 9:20
  Speaker 6: so that we can say, hey, we're using these, don't
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  Speaker 6: get rid of them. Pharmacists are using them to help
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  Speaker 6: patients have better care.
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  Speaker 4: What I've noticed when I started in pharmacy two thousand
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  Speaker 4: and four with Softwriters, first conference I ever went to
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  Speaker 4: was ASP all pharmacies, right, all entities pharmacists running around
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  Speaker 4: that we're part of pharmacies. Your organization is now attracting
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  Speaker 4: the standalone consultants, realizing all of the information that you're
• 9:51
  Speaker 4: doing that is so prevalent and needed for our long
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  Speaker 4: term care.
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  Speaker 3: Pharmacies are skilled nursing pharmacies.
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  Speaker 4: Now the individual is like, holy cow, there's so much information.
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  Speaker 4: There's networking here, the people teaching me how to grow
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  Speaker 4: my individual consultant business.
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  Speaker 3: I think that's exciting.
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  Speaker 6: Yeah, it's really exciting. We were fortunate we got a
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  Speaker 6: grant from the John A. Hartford Foundation for their Age
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  Speaker 6: Friendly Movement, which really is more of a linguistic and
• 10:20
  Speaker 6: a language that people use when it comes to taking
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  Speaker 6: care of older adults and the medically complex. We think
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  Speaker 6: it's super important. We've started a program where a pharmacist
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  Speaker 6: can become an age Friendly Champion. I don't want to
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  Speaker 6: say it's easy, but it's a low bar because honestly
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  Speaker 6: a lot of our members are age friendly pharmacists. But
• 10:39
  Speaker 6: we want them to talk in the same language as
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  Speaker 6: the clinics and the hospitals and the physicians offices out
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  Speaker 6: there that are age friendly as well, so that there's
• 10:47
  Speaker 6: this common understanding. So we're doing that. We're also going
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  Speaker 6: to extend that to pharmacies. We're going to develop an
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  Speaker 6: age Friendly Pharmacy credential that we think will not only
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  Speaker 6: help people understand that this is you know, the public
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  Speaker 6: will see this as you're an age friendly entity there
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  Speaker 6: to help me, but also be able to speak to
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  Speaker 6: PBM networks, be able to speak to clinically integrated networks
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  Speaker 6: that work with insurers through CPESN that these pharmacies know
• 11:15
  Speaker 6: how to take care of older adults in the medically
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  Speaker 6: complex because in the future there'll be many more of
• 11:20
  Speaker 6: them in assisted living in at home than in nursing homes.
• 11:23
  Speaker 6: The nursing home is a flat one point seven million beds,
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  Speaker 6: So we're pushing people that are more ill or have
• 11:31
  Speaker 6: more comorbidities out into the community settings, and we have
• 11:35
  Speaker 6: to have pharmacies and pharmacists that are prepared to take
• 11:37
  Speaker 6: care of them. And then ultimately, as we get back
• 11:40
  Speaker 6: to the front of this conversation, we have to have
• 11:43
  Speaker 6: the sustainable reimbursement to be able to do those things.
• 11:46
  Speaker 6: So a lot of what we're doing is really around
• 11:48
  Speaker 6: that concept and trying to elevate what our members feel
• 11:53
  Speaker 6: like in their practice settings, elevate them to the communities,
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  Speaker 6: elevate them to the PBMs, elevate them to the insurance
• 12:00
  Speaker 6: and the payers.
• 12:01
  Speaker 4: The ASP Super Bowl of the Year is coming up. Yeah,
• 12:04
  Speaker 4: give us a little preview. It's actually here in San Diego.
• 12:07
  Speaker 4: It'll be October twenty third through twenty sixth. There'll be
• 12:10
  Speaker 4: a lot of what we just talked about, as.
• 12:12
  Speaker 6: Well as a lot of our Board certified Geriatric Pharmacy
• 12:16
  Speaker 6: credential education and really Ultimately, it's the networking. I think
• 12:20
  Speaker 6: that makes our association so unique. You know, we're smaller.
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  Speaker 6: You can walk up to anybody and ask them what
• 12:27
  Speaker 6: they're doing, and they're part of the country. Our members
• 12:30
  Speaker 6: generally share. You know, they're not worried about you stealing
• 12:34
  Speaker 6: their ideas or their business because they're working in different
• 12:36
  Speaker 6: parts of the country. And it makes it a really
• 12:39
  Speaker 6: valuable experience for people, and they learn a lot and
• 12:41
  Speaker 6: they can go back to their practices and implement a
• 12:44
  Speaker 6: lot of what they see at our meeting. So we're
• 12:45
  Speaker 6: excited about that.
• 12:46
  Speaker 3: The force is strong with you.
• 12:48
  Speaker 6: It's right.
• 12:49
  Speaker 7: Well.
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  Speaker 3: I enjoy talking with you, Chad.
• 12:51
  Speaker 4: I hope to get you on an upcoming program maybe
• 12:54
  Speaker 4: after the conference, will get you on This Week in
• 12:56
  Speaker 4: Pharmacy and really feature a couple outstanding consultant pharmacists.
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  Speaker 3: Even think of pediatrics.
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  Speaker 4: I got Jenna Quinn out there just rock in the world,
• 13:04
  Speaker 4: and she's a consultant.
• 13:05
  Speaker 3: She's a consultant pharmacist.
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  Speaker 6: I remember talking to her. She was about to walk
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  Speaker 6: into her first pediatric facility and I think she was
• 13:14
  Speaker 6: in the car and she's like, this is this what
• 13:18
  Speaker 6: I should be doing? And I'm like absolutely. I mean
• 13:22
  Speaker 6: a pediatric long term care facility is obviously different in
• 13:26
  Speaker 6: the sense of the clientele that they serve, but ultimately
• 13:29
  Speaker 6: it still requires the expertise of a pharmacist. There's still
• 13:33
  Speaker 6: medications there that have to be you know, handled correctly,
• 13:36
  Speaker 6: and there's still very delicate, vulnerable people there that need
• 13:40
  Speaker 6: the assistance of a pharmacist. We live at this beautiful
• 13:44
  Speaker 6: intersection of high medication use and medically complex and older patients,
• 13:51
  Speaker 6: and you can't healthcare can't survive without pharmacists, and they're
• 13:54
  Speaker 6: just just a I'm not an apologist for pharmacists and pharmacies,
• 13:59
  Speaker 6: and I'm not somebody that thanks, we have to go
• 14:00
  Speaker 6: out and tell you how valuable we are, Like, you're
• 14:04
  Speaker 6: going to come to us because you need us exactly,
• 14:06
  Speaker 6: So how do we make that work a little bit
• 14:09
  Speaker 6: better from the perspective of pharmacy.
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  Speaker 4: So, ched, thanks for spending time with us here at
• 14:13
  Speaker 4: the Framework LTC Innovation Conference.
• 14:15
  Speaker 6: Appreciated to be here. Yeah, thanks, Tod, thank you.
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  Speaker 8: Hey, this is that I'm Brown now with Arrows and
• 14:25
  Speaker 8: you're listening to Framework Focus.
• 14:29
  Speaker 3: Hey there, I just saw your booth, Arrows.
• 14:33
  Speaker 4: You're here at the Framework Focus innovation conference. Tell us
• 14:37
  Speaker 4: about what you do in the space of long term
• 14:39
  Speaker 4: care pharmacy.
• 14:40
  Speaker 8: We are all about providing IT support and services to
• 14:43
  Speaker 8: long term care companies, purpose built for long term care companies.
• 14:47
  Speaker 4: Okay, So I came from the infrastructure world in telecom,
• 14:51
  Speaker 4: where we would outsource people's servers and firewall management, and
• 14:56
  Speaker 4: so is that kind of something that you're doing. You're
• 14:58
  Speaker 4: taking over input you know it infrastructure.
• 15:01
  Speaker 8: I'm glad that you brought that up. An important thing
• 15:04
  Speaker 8: we like to speak on is how you know we
• 15:07
  Speaker 8: could take over the burden, take the burden off of
• 15:09
  Speaker 8: your internal IT or we could be an extension of
• 15:11
  Speaker 8: their services. I mean, if you're looking for some specific
• 15:16
  Speaker 8: expertise at a specific need, we could take that on. We
• 15:19
  Speaker 8: could take that as a project. We could be an
• 15:21
  Speaker 8: extension of their services, not necessarily complete replacement, but servicing
• 15:26
  Speaker 8: whatever the needs may be.
• 15:27
  Speaker 4: Yeah, because if I'm a medium, small sized long term
• 15:30
  Speaker 4: care pharmacy, I might want to hire a full time
• 15:35
  Speaker 4: IT director. I might want to out source some of
• 15:38
  Speaker 4: my protocols or at least help you have you help.
• 15:41
  Speaker 3: Me build that and then manage it somewhere.
• 15:43
  Speaker 6: That's right.
• 15:44
  Speaker 8: One of the other things we hear a lot is
• 15:47
  Speaker 8: the challenges of having CAPEX cost of replacing servers, of
• 15:51
  Speaker 8: replacing people, and an op X cost with a service
• 15:54
  Speaker 8: provider like US as you a standard bill that is.
• 15:57
  Speaker 4: Predictable, Adam, are you turning long term care pharmacies infrastructure
• 16:02
  Speaker 4: into what we would consider the cloud.
• 16:06
  Speaker 8: It depends on the scenario. There could be a situation
• 16:09
  Speaker 8: where that made sense if your company was rapidly scaling.
• 16:13
  Speaker 8: You know, there's a hybrid aspect of that where they
• 16:15
  Speaker 8: could go mostly to the cloud and then some could
• 16:18
  Speaker 8: some of your data and service could services could resist
• 16:22
  Speaker 8: could exist in our our private cloud. It's really all
• 16:26
  Speaker 8: about the customer's profile, what their needs are, and what
• 16:29
  Speaker 8: those solutions may be for flexible.
• 16:32
  Speaker 4: All right, so how do you assess the need? Meaning
• 16:37
  Speaker 4: pharmacy operator reaches out to you and says, Hey, I'm
• 16:40
  Speaker 4: having what's the top three issues that a long term
• 16:43
  Speaker 4: care pharmacist pharmacy is experiencing that AREOS would would solve?
• 16:50
  Speaker 8: You know, I think the core product of everything that
• 16:52
  Speaker 8: is offered these days starts with cybersecurity, and then beyond that,
• 16:57
  Speaker 8: we're talking about all the ways we can make systems secure, reliable,
• 17:01
  Speaker 8: and scalable.
• 17:03
  Speaker 4: All right, listen, listeners, you're listening to Framework Focus. When
• 17:07
  Speaker 4: we come back, we are going to dig deeper into
• 17:10
  Speaker 4: cybersecurity in the impact on your long term care pharmacy business. Adam,
• 17:14
  Speaker 4: thanks for being part of the show.
• 17:16
  Speaker 8: Thanks for having me. Man, this is amazing.
• 17:20
  Speaker 2: In long term care, pharmacy decisions can't wait, but disconnecting
• 17:25
  Speaker 2: systems and static reports can slow you down. Softwriters is
• 17:29
  Speaker 2: introducing a new way to manage your data with Framework Insight.
• 17:33
  Speaker 2: Framework Insight is an AI powered business intelligence platform built
• 17:37
  Speaker 2: for LTC pharmacies. Using Framework LTC to manage day to
• 17:41
  Speaker 2: day pharmacy operations. With intuitive dashboards, you can track key
• 17:46
  Speaker 2: metrics like prescriptions, filled, drug costs, inventory trends, claims, improfitability,
• 17:53
  Speaker 2: drill down, set alerts, and save custom views so you're
• 17:56
  Speaker 2: always a step ahead. With at of glance and on
• 17:58
  Speaker 2: demand visualizations into your pharmacies most essential metrics. Framework Insights
• 18:03
  Speaker 2: sinks your data daily, giving you instant visibility into both
• 18:06
  Speaker 2: daily operations and comparing current trends to historic performance benchmarks.
• 18:11
  Speaker 2: Turn data into decisions and decisions into progress. To see
• 18:15
  Speaker 2: it in action today, visit Framework LTC dot com Forward
• 18:19
  Speaker 2: Slash Framework Insight.
• 18:26
  Speaker 4: Lifespan Pharmacy dake and where is life Span Pharmacy out
• 18:30
  Speaker 4: of it?
• 18:30
  Speaker 7: We are located just north of Indiannatolis.
• 18:32
  Speaker 3: Okay, all right, So one of the parts of.
• 18:37
  Speaker 4: Technology I was talking to you before we started the interview.
• 18:42
  Speaker 4: I used to outsource back of my telecom days where
• 18:45
  Speaker 4: it was a big deal to take infrastructure out of
• 18:48
  Speaker 4: a organization and then put it into a data center.
• 18:51
  Speaker 4: And part of that service was firewall protection and you know,
• 18:56
  Speaker 4: protecting and back then at protection wasn't even a big deal,
• 19:00
  Speaker 4: right is freaking two thousand and two or two thousand
• 19:03
  Speaker 4: and three. Now there are businesses, multi billion dollar businesses
• 19:08
  Speaker 4: that are doing nothing but trying to find ways to
• 19:11
  Speaker 4: weasel into your system, get the PHI and then hold
• 19:15
  Speaker 4: you hostage. You had a session here at the Framework
• 19:18
  Speaker 4: Innovation Conference.
• 19:20
  Speaker 3: Share that with our listeners.
• 19:21
  Speaker 7: Yeah, No, just exactly as you mentioned. It is a
• 19:24
  Speaker 7: multi billion dollar enterprise. There are people out there that
• 19:27
  Speaker 7: are working just as hard to compromise your data as
• 19:30
  Speaker 7: you are to protect it.
• 19:32
  Speaker 6: Right.
• 19:32
  Speaker 7: So it's it's a constant battle of making sure, you know,
• 19:36
  Speaker 7: especially in today's environment where you have you know, the
• 19:39
  Speaker 7: buzzword AI and you have all these different applications and
• 19:42
  Speaker 7: tools that are making it a lot easier for people
• 19:45
  Speaker 7: to figure out how to compromise networks and databases. To
• 19:49
  Speaker 7: make sure that you're also you know, on the on
• 19:52
  Speaker 7: the flip side learning what they're learning and then turn
• 19:54
  Speaker 7: around and combating it as well. So just to tie
• 19:58
  Speaker 7: it into kind of you know, the morning conversation with
• 20:00
  Speaker 7: doctor David, trust is a big thing. So trusting your
• 20:04
  Speaker 7: vendors and leveraging your relationships with vendors and especially you know,
• 20:09
  Speaker 7: networking at conferences like this is huge for protecting you know,
• 20:14
  Speaker 7: patient information and learning what other customers are doing.
• 20:17
  Speaker 3: So talk to me about your pharmacy.
• 20:19
  Speaker 4: So back in my days, back and martyr, I can
• 20:22
  Speaker 4: say that like twenty years ago, I'm getting old. But
• 20:25
  Speaker 4: back in the day when I started in pharmacy, we
• 20:28
  Speaker 4: had mostly long term care pharmacies.
• 20:31
  Speaker 3: But then all of a sudden, I started seeing.
• 20:32
  Speaker 4: Skilled nursing coming in and then we jet us into
• 20:36
  Speaker 4: the modern day. We have home infusion, and we have
• 20:40
  Speaker 4: long term care pharmacy at home and remote patient monitoring,
• 20:44
  Speaker 4: and long term care pharmacy is much different today and
• 20:47
  Speaker 4: therefore there's more ways for the criminals and the you know,
• 20:52
  Speaker 4: not so upstanding organizations to try to break into your network.
• 20:56
  Speaker 4: Talk to us about how innovation. As much as wonderful
• 21:00
  Speaker 4: it is, it's also a danger to our long term
• 21:02
  Speaker 4: care pharmacies.
• 21:03
  Speaker 1: Yeah.
• 21:03
  Speaker 7: I think with any niche industry like we have here
• 21:06
  Speaker 7: at long term care pharmacy, it becomes an increase vulnerability because,
• 21:11
  Speaker 7: like I said, like well, on the networking aspect, you
• 21:13
  Speaker 7: don't have as many people combating the issue where you
• 21:16
  Speaker 7: may have the same amount of bad actors who are
• 21:19
  Speaker 7: trying to compromise, you know, or gather that patient data
• 21:22
  Speaker 7: or billing data or whatever it might be. So we
• 21:25
  Speaker 7: really have to rely on who we would consider competitors
• 21:28
  Speaker 7: in addition to our vendors to make sure that we
• 21:30
  Speaker 7: protect ourselves as an industry.
• 21:32
  Speaker 4: Overall, you have a vendor type that you're working with
• 21:36
  Speaker 4: that assures your network security and your password compliancy, and
• 21:42
  Speaker 4: maybe maybe a protocol to follow to your employees to follow,
• 21:46
  Speaker 4: like what are you doing to make sure that you're
• 21:47
  Speaker 4: trying to keep yourself safe?
• 21:49
  Speaker 7: Yeah, So, in full disclosure, we use ecw RX Cloud
• 21:52
  Speaker 7: as our vendor for ID solutions, and we take the
• 21:59
  Speaker 7: approach of it's easier to block everything and then requests access,
• 22:02
  Speaker 7: like almost to the point of being annoying. So I'm
• 22:05
  Speaker 7: sure a lot of times, you know, our employees think
• 22:07
  Speaker 7: it's annoying that we have this website blocked or whatever.
• 22:09
  Speaker 7: But and I kind of alluded to it in our
• 22:12
  Speaker 7: talk today, especially in the day of remote work, we
• 22:15
  Speaker 7: do have work laptops available to associates who are working
• 22:20
  Speaker 7: at home, and they may or may not be using
• 22:22
  Speaker 7: those as personal devices while they're at home. So while
• 22:26
  Speaker 7: a lot of stuff comes with good intention, we can't
• 22:28
  Speaker 7: be there to monitor everything all the time, so we
• 22:31
  Speaker 7: rely on that trust with our partners.
• 22:33
  Speaker 4: So we are at the Framework LTC Innovation Conference.
• 22:37
  Speaker 3: Why do you take your time?
• 22:39
  Speaker 4: I can imagine how busy you guys are at Lifespan Pharmacy.
• 22:42
  Speaker 4: Why do you take the time and money and investment
• 22:44
  Speaker 4: to come to this conference.
• 22:46
  Speaker 7: I think it's exactly that. It's an investment. It's not
• 22:49
  Speaker 7: only maintaining their relationships you already have, but also learning
• 22:52
  Speaker 7: what new players are out there, what new up and
• 22:55
  Speaker 7: coming sharp minds are available, and going to these panels,
• 22:58
  Speaker 7: and you know, like I said, just figuring out what
• 23:00
  Speaker 7: other pharmacies are doing as well. Because it is a time,
• 23:03
  Speaker 7: you know, not just from like a legislation standpoint, but
• 23:06
  Speaker 7: as we're talking about cybersecurity, we're all kind of in
• 23:10
  Speaker 7: this together in a way. So it's sort of when
• 23:12
  Speaker 7: you're not attending these events, you're following the line.
• 23:15
  Speaker 3: I love it, Dacon.
• 23:17
  Speaker 4: I want to just thank you for being part of
• 23:19
  Speaker 4: the Framework Focus podcast covering Framework LTC Innovation Conference twenty
• 23:24
  Speaker 4: twenty five.
• 23:24
  Speaker 3: Thank you. Thanks.
• 23:25
  Speaker 4: Such an aspect of long term care pharmacy and the
• 23:33
  Speaker 4: importance of fulfilling an ecosystem is the delivery of services.
• 23:40
  Speaker 4: There is an expert here that is a Platinum sponsor
• 23:43
  Speaker 4: of the Framework LTC Innovation Conference twenty twenty five, Donnie
• 23:48
  Speaker 4: Satrov of rx CO Route and Pharma Staff. I've worked
• 23:53
  Speaker 4: with your organization before. I love your energy. Donnie, welcome
• 23:57
  Speaker 4: to the show.
• 23:58
  Speaker 3: Thank you so much.
• 23:58
  Speaker 4: Todd, all right, why do you invest the time and
• 24:02
  Speaker 4: the money to come to the Framework LTC Innovation Conference.
• 24:06
  Speaker 9: Because with the pharmacies, imagine if you were to do
• 24:09
  Speaker 9: everything correctly from top to bottom, filling the prescription, everything
• 24:13
  Speaker 9: on time, contacting the patients, and you do something wrong
• 24:17
  Speaker 9: at the delivery part, everything that you've done previously will
• 24:20
  Speaker 9: not matter. To the patient because now the delivery is
• 24:24
  Speaker 9: messed up. That's why we've invested so much to come
• 24:27
  Speaker 9: in here and to show all the pharmacies the mistake
• 24:30
  Speaker 9: that nearly eighty percent of them make is by ignoring
• 24:33
  Speaker 9: the delivery software that they're currently using.
• 24:35
  Speaker 4: And Donnie, they're not concentrating on that because they're the
• 24:38
  Speaker 4: clinical specialists. They're the ones that are dialing in to
• 24:41
  Speaker 4: disease states that are hampering the lives of our seniors,
• 24:46
  Speaker 4: of people that are in group homes. So we have
• 24:49
  Speaker 4: to rely on organizations who understand logistics and understand how
• 24:53
  Speaker 4: to connect that logistics with a pharmacy management system.
• 24:56
  Speaker 3: Talk to us about how ARCX.
• 24:58
  Speaker 4: For Route works specif tally with long term care pharmacies.
• 25:02
  Speaker 9: Absolutely, number one difference between us and any other delivery
• 25:06
  Speaker 9: software that long term care pharmacies might be using is
• 25:09
  Speaker 9: that we are originally built for long term care pharmacies,
• 25:13
  Speaker 9: right starting with the batching of orders for long term care,
• 25:17
  Speaker 9: ending in with informing by the email or text message
• 25:21
  Speaker 9: to the nurses about the upcoming deliveries and about the
• 25:25
  Speaker 9: timing that day will be receiving their prescriptions as well,
• 25:28
  Speaker 9: and bunch of additional features that are solely built for
• 25:31
  Speaker 9: long term care pharmacies.
• 25:34
  Speaker 4: I've heard about your expansion from Alexander. He's amazing team
• 25:38
  Speaker 4: member of your team. I like hanging out with you guys.
• 25:41
  Speaker 4: He's told me about expansion into Orlando, into Ohio. Talk
• 25:46
  Speaker 4: to us about how your organization's on fire right now
• 25:48
  Speaker 4: and how you're expanding in long term care pharmacy.
• 25:52
  Speaker 9: One of the most biggest career companies, RX Tigo, that
• 25:56
  Speaker 9: currently does twenty thousand deliveries on daily basis, have expanded
• 26:00
  Speaker 9: QUA significantly using our softwares, and most of our career
• 26:05
  Speaker 9: companies that use our softwares, they have opened up multiple
• 26:09
  Speaker 9: different states by the power of our software, by how
• 26:11
  Speaker 9: simplified everything is all right.
• 26:14
  Speaker 4: So when I think of the importance of that last
• 26:17
  Speaker 4: mile getting the product to the patient, I understand the facilities.
• 26:22
  Speaker 4: I understand skilled nursing centers or group homes, and that
• 26:25
  Speaker 4: makes a lot of sense. Some of the future of
• 26:28
  Speaker 4: long term care pharmacy is going to be delivered.
• 26:30
  Speaker 3: To the home.
• 26:31
  Speaker 4: And what's interesting about your organization, because for a pharmacy
• 26:34
  Speaker 4: podcast network and OURX four route has worked together before,
• 26:39
  Speaker 4: is the community space where you're able to take long
• 26:43
  Speaker 4: term care pharmacy services to the home. Talk to us
• 26:46
  Speaker 4: a little bit about expansion of long term care pharmacies
• 26:48
  Speaker 4: into the home.
• 26:49
  Speaker 9: So delivering to a nursing home facility, to a nursing
• 26:52
  Speaker 9: facility and to a home facility, it's the two different
• 26:54
  Speaker 9: types of deliveries. It should be taken completely different approach,
• 26:58
  Speaker 9: right Obviously with a nursing home deliveries nursing deliveries I
• 27:02
  Speaker 9: shall call it should be batched and it should be
• 27:06
  Speaker 9: organized completely a different way us compared to a regular
• 27:10
  Speaker 9: home deliveries. Right with the home deliveries, it's you're delivering
• 27:14
  Speaker 9: it to the patient. You must inform them about the
• 27:16
  Speaker 9: upcoming eta, you have to text and you have to
• 27:19
  Speaker 9: call them in advance, and the driver has to be
• 27:21
  Speaker 9: informed that. It's not as simple as walking into a facility.
• 27:25
  Speaker 9: It's someone's house the year at the end of the
• 27:27
  Speaker 9: day coming into.
• 27:28
  Speaker 4: Yeah, there's a lot more personalization to it. There's a
• 27:30
  Speaker 4: lot of more trust involved in it, and an organization
• 27:34
  Speaker 4: that understands protocols and understands that sensitivity the professionalism that
• 27:39
  Speaker 4: you bring to it. That's important because that's the name
• 27:42
  Speaker 4: of the long term care pharmacy in the community. I
• 27:45
  Speaker 4: mean that's their reputation absolutely absolutely, all right, So we're
• 27:49
  Speaker 4: excited that you guys are here at the Framework Framework
• 27:52
  Speaker 4: LTC Innovation Conference twenty twenty five. Give a shout out,
• 27:56
  Speaker 4: tell us, tell our listeners how to get a hold
• 27:59
  Speaker 4: of you, how to get involved.
• 28:01
  Speaker 3: With you so that they can get started.
• 28:03
  Speaker 9: Actually, you can log into our website and there is
• 28:06
  Speaker 9: a button of booking at demo with me directly for
• 28:09
  Speaker 9: the next twenty four to forty eight hours, and you're
• 28:12
  Speaker 9: able to book a demo with me directly, book a quick.
• 28:14
  Speaker 3: Call and I can explain you.
• 28:15
  Speaker 9: I can run it through, run it through what exactly
• 28:18
  Speaker 9: the changes in your pharmacy will be just by quickly
• 28:21
  Speaker 9: switching to RX for route. At the end of the day,
• 28:24
  Speaker 9: you're not married to the current software that you're using.
• 28:26
  Speaker 9: You don't have to stick with it.
• 28:27
  Speaker 3: Yeah, you don't have long term contracts. Do have long
• 28:29
  Speaker 3: term cares.
• 28:30
  Speaker 9: It's with us, it's months, two months with us. We're
• 28:33
  Speaker 9: as good as the contract gets.
• 28:35
  Speaker 4: Now, all of the clients that are hooking up with
• 28:37
  Speaker 4: you are staying with you. You're growing a reputation of
• 28:40
  Speaker 4: excellence and customization and the protocol between one pharmacy.
• 28:45
  Speaker 3: And another might be a little different. You guys are.
• 28:47
  Speaker 4: Willing to do that, absolutely all right, So tell us
• 28:51
  Speaker 4: what website should we go to learn more about you.
• 28:53
  Speaker 9: Guys, rxfurroute dot com.
• 28:55
  Speaker 4: Please go to ourxfour route dot com and ask for
• 28:59
  Speaker 4: any of the team members. Ask for Donnie, get a demo,
• 29:03
  Speaker 4: let us know what you think.
• 29:05
  Speaker 3: Thanks for being here.
• 29:06
  Speaker 9: Thank you, Tom,