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Truist on shipping faster and more safely with AI and human-in-the-loop banking
How do you boost developer velocity in a highly regulated industry—without sacrificing safety or customer trust? Charles Williams, Senior Vice President and Software Engineering Director at Truist (formed from the BB&T and SunTrust merger), shares how his team elevates developer experience to ship faster and more reliably. Charles breaks down shifting quality “left” with automation, measuring success with both DORA metrics and developer sentiment, and why human-in-the-loop is non-negotiable for AI in finance. He details Truist’s governance model—steering committees, enterprise architecture…
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