#848: How to Handle Rude Patients

Dental A Team Podcast · Jun 11, 2024 · 12m

There's always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There's always a lesson to be learned in these situations.

Episode resources:

Reach out to Kiera

Watch DAT Podcasts on YouTube

Practice Momentum Group Consulting

Subscribe to The Dental A-Team podcast

Become Dental A-Team Platinum!

Review the podcast

Transcript:

Kiera Dent (00:00.91)

Hello Dental A Team listeners, this is Kiera and welcome to the Dental A Team podcast. I hope you guys…