Retail Daily Minute | Home Depot Deploys AI Phone Agents, Sam's Club Expands Retail Media to Fuel Pumps & Casey's Doubles Down on AI Ordering
Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.
In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:
Home Depot is rolling out an AI voice agent phone system to all U.S. stores after a 50-store pilot showed the technology resolves customer calls four times faster than traditional phone menus, while keeping human associates in the loop for complex inquiries.
Sam's Club is expanding its Member Access Platform retail media network to include fuel pump screens, in-club radio through Sam's Club Radio, and new omni experiences like Race to the Club with…
The skinny
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