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SE01 E04 Why Go-Live Is the Start, Not the Finish | Andrew Mattingly
Andy Mattingly has spent 36 years at FORUM Credit Union, the last 15 as COO. In this episode he talks about leading through constant change, why go-live dates are a starting point rather than a finish line, and how his team builds a culture where admitting mistakes is normal rather than risky.
Andy also shares a candid look at how sophisticated fraud has become, including a family rule that stops scams before they start, and why every organisation needs a trusted contact system for vulnerable members.
🔆 Why “go live” should be treated as day one, not the deadline
🔆 Building a culture where…
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