Latest / The Refrigeration Mentor Podcast / Episode 398. How to Prepare for the Summer Rush in Supermarket Refrigeration

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Episode 398. How to Prepare for the Summer Rush in Supermarket Refrigeration · The Refrigeration Mentor Podcast

• 0:00
  Speaker 3: My name is Trevor Matthews, founder of RefrigerationMentor.com. Over the past decade, I've trained tens of thousands of refrigeration technicians and contractors on supermarket refrigeration, and I've seen the same problem across the industry. Technicians are under pressure, second-guessing, and getting stuck on jobs too long.
• 0:03
  , You also wanna do any electrical troubleshooting checks during these high-load conditions. I've had technicians in the program reach out even afterwards a- and talk about, like, some of the new systems they're working on, where it's getting really hot on some of these roofs. , You can have it be 110, 120, 130, 140 degree Fahrenheit on some of the roofs depending on where you're at.
• 0:06
  Speaker 2: If you're a technician tired of guessing, getting stuck on jobs, and feeling the pressure every day, this is for you. And if you're a service manager or business owner tired of nonstop phone calls, long troubleshooting times, and callbacks crushing your margin, this is for you too. Refrigeration Mentor helps techs go from helper to confident service technician, cut troubleshooting times in half, stop guessing, stop callbacks, stop stressing, and build a team where your best guys aren't carrying the whole load.
• 0:09
  And then it's different in the wintertime, and you could be a winter person, so and that's cool, too. But a lot of times, like, if you- summertime is where you're doing a lot more of the outdoor activities. So some of the things that how you can stand out during summer is really see the opportunity, show your initiative.
• 0:12
  Would you like me to write a service ticket up for that, or would you like me to check it and replace it right now? Because that there could potentially lead to loss of product in the summertime when it gets really hot." And this here is how you develop your skills in growing the business, growing your, your follow-up list.
• 0:15
  This is a-- What, what am I missing here?" Okay? And step back. And this is what's great about even AI today. Like, you can bounce ideas off that before you make a call to that lead technician. You can bounce, like, ideas off of ChatGPT or, or, or Claude or Gemini or whoever. Just go to even Google and do a, do a quick search just to really get your brain functioning 'cause you can get pigeonholed in one of those service calls, and you have the customer upset because it's really hot and then the product's starting to warm.