Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Hospital Pharmacy Cut Drug Diversion by 90 Percent with Operations
In this episode of The Operations Podcast, Lucas and Luna examine a major hospital pharmacy's battle against drug diversion, specifically opioid theft by employees. They break down the operational root causes—sloppy inventory tracking, unsupervised vault access, and a culture that looked the other way—and the surprisingly low-tech fixes that drove an estimated 90 percent reduction over 18 months. Lucas explains how a combination of RFID tracking for controlled substances, random cycle counts, and mandatory dual-sign-off for high-risk medications eliminated the most common diversion…
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