Latest / The AI in Business Podcast
Why Agentic and Conversational AI Products Are Not What CX Leaders Think - with Baker Johnson of UJET
Today's guest is Baker Johnson, Chief Business Officer at UJET. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. Baker joins Emerj Editorial Director Matthew DeMello to explain why conversational and agentic AI often fall short in CX, and how legacy processes and fragmented data prevent meaningful results. Baker also offers practical steps for improving ROI — from redesigning workflows before automating them to aligning real-time interaction data with systems of record and building a healthier balance between human and AI agents…
The skinny
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