The 5 SOPs You Must Build Before Touching AI or Automation

Systems That Set You Free: Interviews with Leaders in Consulting · Oct 12, 2026 · 19m

The 5 SOPs You Must Build Before Touching AI or Automation

Episode Summary

If your business operations rely entirely on what’s trapped in your head, no piece of software or AI tool can save you. Most service-based founders hit an invisible revenue ceiling because they try to automate client delivery before clearly documenting how it actually works. When the tools break, you end up stuck right back in the weeds playing "Mr. or Mrs. Fix-It."

In this episode, fractional COO La Tonya Roberts breaks down the five foundational Standard Operating Procedures (SOPs) service founders must document…