Latest / Early Edition with Ryan Bridge / Carolyn Young: Retail NZ CEO on the new Retail Crime Advisory Group and the focus on facial recognition technology for the sector

Transcript

Carolyn Young: Retail NZ CEO on the new Retail Crime Advisory Group and the focus on facial recognition technology for the sector · Early Edition with Ryan Bridge

• 0:00
  Speaker 1: Retail crime up eighty six percent in the last five years.
• 0:03
  Speaker 1: There are members of the ministerial Advisory Group aiming to
• 0:06
  Speaker 1: fix that that have been named reps from Retailing, Zed
• 0:10
  Speaker 1: Food Staff's Michael Hill. They're all involved. Ash Palmer, who
• 0:14
  Speaker 1: was an act Party candidate, and Sunny Kushell's obviously in
• 0:16
  Speaker 1: there too. Carolyn Young is on the advisory group Retailians
• 0:21
  Speaker 1: chief executive and she joins me this morning. Carolyn, Good morning, whatever, Ryan,
• 0:26
  Speaker 1: thank you for being with me. Are you worried this
• 0:29
  Speaker 1: will be just another working group that gets nothing done.
• 0:33
  Speaker 2: Absolutely not. No, We're really determined to make a difference
• 0:37
  Speaker 2: and we're all actively involved in retail So understand the
• 0:40
  Speaker 2: impact set retail crime has been having on businesses and
• 0:44
  Speaker 2: their staff and wanting to make sure that we can
• 0:46
  Speaker 2: provide a safe environment for staff to go to work
• 0:49
  Speaker 2: in and for customers to enjoy being able to come
• 0:52
  Speaker 2: into the stores.
• 0:53
  Speaker 1: One of the issues you're going to look at is
• 0:55
  Speaker 1: the security guards. Are you going to tackle this issue? Literally?
• 0:59
  Speaker 1: Do you think you should empower security guards to actually
• 1:03
  Speaker 1: go after shoplifters and get them on the ground until
• 1:06
  Speaker 1: the cops come.
• 1:08
  Speaker 2: Look, there's a wide variety of issues that will be canvassing.
• 1:11
  Speaker 2: And people have got very different views because businesses use
• 1:15
  Speaker 2: security guards in different ways, and so we need to
• 1:18
  Speaker 2: actually understand.
• 1:19
  Speaker 1: What's your view, what's your view on that.
• 1:23
  Speaker 2: So retail in New Zealander we've got a working group
• 1:25
  Speaker 2: that we're working on and we'll be consulting back into
• 1:29
  Speaker 2: the Ministry Advisory Group. There's a balance around what you
• 1:32
  Speaker 2: can do because when you think about, you know, your
• 1:36
  Speaker 2: word through tackling offenders, I mean, that's a really difficult
• 1:40
  Speaker 2: thing to do and you have to be highly trained
• 1:42
  Speaker 2: to be able to do that. If you're going to
• 1:45
  Speaker 2: hold on to somebody, you need somewhere to be safe
• 1:48
  Speaker 2: to be able to do that. So there's a lot
• 1:50
  Speaker 2: of things to take into account. We need to ensure
• 1:52
  Speaker 2: that security guards are better trained and have greater resources,
• 1:56
  Speaker 2: that they can have skills that they.
• 1:59
  Speaker 1: Can sounds to me like that we won't be tackling shoplifters.
• 2:04
  Speaker 2: Yeah, I don't think we'll be tatling shoplifters.
• 2:07
  Speaker 1: That's all right. Hey, what about I'm interested in the
• 2:09
  Speaker 1: facial tech recognition technology. If I steal something, you know,
• 2:14
  Speaker 1: my face, what happens if I try and enter the
• 2:17
  Speaker 1: store again? You know, because obviously you're not going to
• 2:19
  Speaker 1: tackle me. So how and I'm trying to get in
• 2:21
  Speaker 1: do the doors close automatically? How does that work?
• 2:25
  Speaker 2: So how it works as facial recognition is loads up
• 2:30
  Speaker 2: people that, as you say, have offended in the store,
• 2:33
  Speaker 2: and the stores have got a photo of that person
• 2:36
  Speaker 2: who's offended or correct vent test parts from the store.
• 2:40
  Speaker 2: There's only a couple of cameras at the entry of
• 2:43
  Speaker 2: the store. They capture image of somebody that's against that photo.
• 2:49
  Speaker 2: Then the assessment is done to ensure is that the
• 2:53
  Speaker 2: same person because obviously people look differently on different days,
• 2:56
  Speaker 2: And then the store can determine a range of ways
• 3:00
  Speaker 2: in which they can intervene or not. So they might
• 3:04
  Speaker 2: actively intervene. They might go and talk to the person
• 3:07
  Speaker 2: and say, hey, callen and young, you know you're not
• 3:09
  Speaker 2: meant to be in the store. You've been trespassed in
• 3:11
  Speaker 2: the store would really ask you kindly to leave. And
• 3:14
  Speaker 2: the police will tell you eighty percent of the time
• 3:16
  Speaker 2: when you actually go and approach an offender and someone
• 3:20
  Speaker 2: that's not meant to be there, they will turn around
• 3:22
  Speaker 2: and walk out. There'll be no further interaction.
• 3:25
  Speaker 1: And the rest of the rest you've got to tackle.
• 3:31
  Speaker 2: You might also just decide to monitor that person in
• 3:33
  Speaker 2: the store, so you might just observe what they're doing.
• 3:36
  Speaker 2: And knowing who's in the store and the types of
• 3:39
  Speaker 2: offenses have done before actually gives the staff and the
• 3:43
  Speaker 2: store more confidence that they can manage that potential interaction
• 3:46
  Speaker 2: that's going to happen. So you've got one step ahead
• 3:49
  Speaker 2: because you've you know that you've had an alert that's
• 3:51
  Speaker 2: identified you of a person that's in the store that
• 3:54
  Speaker 2: has either been violent or stolen stuff.
• 3:57
  Speaker 1: And I guess that then all the staff will know
• 3:59
  Speaker 1: that as well, right, Carolyn, thank you very much for
• 4:01
  Speaker 1: joining us this morning. Carolyn Young, Retailing ZED chief executive
• 4:04
  Speaker 1: on this group, which she says is not just another
• 4:07
  Speaker 1: working group, It will get something done. We will follow
• 4:10
  Speaker 1: up on progress from that particular group.
• 4:13
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• 4:16
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• 4:17
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• 4:20
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