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Tile Contractor Quote Follow-Up: Stop Losing Kitchens to Slow Replies
Marisol Tavares of Tavares Tile and Stone in Worcester joins Eric to diagnose why a dozen kitchen jobs slipped away this spring — and why the fix isn't pricing, it's follow-up. They map out the exact workflow that turns "into the void" quotes into signed deposits.
In this episode:
Why quotes sent from the truck sit unread for 2-3 weeks and what that costs a six-person crew
The "contractor dinner" problem: cold ziti, no inbox check, and twenty open loops at bedtime
Reframing follow-up as its own job — separate from measuring, cutting, and installing
Consolidating texts, emails, voicemails…
The skinny
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